New York, New York
Not resolved
1.7
Details
1 comment

Flight was continuously delayed. When flight departure time had been delayed more than 4 hours, inquired about vouchers and was told that none would be given until 4 hours had actually passed.

After waiting 4 hours, asked again and was told by desk manager that it was too close to boarding time (same person who said it was necessary to wait exactly 4 hours before asking about vouchers).

Was really disappointed in customer service from American. Never experienced that from any other airline before.

Product or Service Mentioned: American Airlines Flight.

Reason of review: Poor customer service.

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Anonymous
#980921

Why should you get any voucher? The terms of AA state: RESPONSIBILITY FOR SCHEDULES AND OPERATIONS

American will endeavor to carry you and your baggage with reasonable dispatch, but times shown in timetables or elsewhere are not guaranteed and form no part of this contract.

. . .

Schedules are subject to change without notice. American is not responsible for or liable for failure to make connections, or to operate any flight according to schedule, or for a change to the schedule of any flight."

Since you were not involuntarily bumped or held captive on the tarmac, the airline does not owe you any voucher, although they may have to put you up overnight if you cannot get to your destination, which is apparently not the case because you are getting ready to fly.

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