Product: American Airlines Flight Booking Clear all filters (41 of 41 reviews match)
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American Airlines - Rip off fares

1.4
Details
I purchased my ticket a month in advance. I paid over $460 for basic economy to get from Dallas to Cleveland at the end of this month. The fate just dropped by $200. So I called and was told "tough stuff"! I asked if I could cancel my ticket and repurchase it for the lower fare and told yes. Thank God I also asked if I would receive a total refund for many original ticket as I was told NO!!! Very Angry as I'm paying more for basic economy than people in main cabin!!! Unfair!!!
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Review
#1674211 Review #1674211 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Pros
  • Time for cleveland flights
  • Flight service
Cons
  • Booking phone reps
Reason of review
Pricing issue
Loss
$200
Preferred solution
Price reduction
Tags
  • Ph Reps Rude Treat Ple Terrible
1.6
Details
I purchased airline tickets nearly a year in advance and the fleet and seats are constantly changing throughout the year. I selected certain departure times and seats for a specific reason and I frequently have to check my account to be sure nothing has changed. And...
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Review
#1642525 Review #1642525 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Cons
  • No compensation of any kind
  • Delay after delay
  • Unnecessary fleet and seat changes
Reason of review
Reservation time/seats frequently changing prior to actual departure dates.
Preferred solution
Stop changing fleets and seats after a passenger had purchased their tickets
AMerican Airline canceled a round trip ticket for my girl friends daughter, she bought 2 round trip tickets from LAX to London, but the daughter was only going to use one leg of the trip from London back to LA as she is all ready in Europe, my girl friend called...
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Review
#1564564 Review #1564564 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.3
Details

Update by user Jun 13

contacted company again and agent told me that they do not guarantee the seat assignment event if it was a paid seat assignment. American Airlines is not the company they were before USAir put all their personnel at the top. They do not care about the customer or...

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Review
#1534272 Review #1534272 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Cons
  • Taking money without delivering what i paid for
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Full refund
Tags
  • Theft By American Airlines
2.5
Details
I booked RT flights 6 month's in advance with AA from Chicago to London Heathrow (family of 4) all with the extended leg room and the seat selection option, adding an additional $700ish RT for the add ons. The night before our return flight to Chicago I notice our...
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2 comments
PotableCougar464
#1671014

American Airlines SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I do not even give them a 0.5 rating.

Just a bad flight and cancelation...…. Customer Service people in the airport is soooooooooo RUDE!!!!!!!!

I think I will stick to SouthWest….. Maria Mad Customer

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Review
#1503980 Review #1503980 is a subjective opinion of poster.
Service
American Airlines Flight Booking
AT 3am i discovered my ticket from LAAX to MIami was dated June 20th instead of July 20th. I called American Airlines explained the mix up, i was informed by many employees that i had to purchase another ticket, because Hot Wire would not be able to help me at this...
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1 comment
Anonymous
#1563027

AA is not liable for your error, and HotWire bookings are all made online, so you yourself made this booking with the wrong date.

Review
#1305223 Review #1305223 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Reason of review
Poor customer service
Loss
$458
Preferred solution
Full refund
1.4
Details

Update by user Apr 30, 2018

Just thought I should tell you, I was contacted by an agent and told they would refund 30 cents... It cost me more than that American Airlines.

Original review posted by user Apr 28, 2018

It may seem minor, but is it? Here is a copy and paste of what I just sent American Airlines. I am absolutely appalled as to what occurred at SJU and your American Airlines agents. My mate went with me on 4/27/2018 to purchase a round trip ticket from San Juan to Fort...
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Review
#1243088 Review #1243088 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Aatheft
  • Americanairlinestickets
Went to the American Airlines site yesterday, 3/20/18 to book a flight from San Diego to Watertown, NY for my sister to come home for a family funeral. Paid for the flight and received a confirmation number. She received a text today saying the leg from Phoenix to...
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Review
#1215228 Review #1215228 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Reason of review
Not as described/ advertised
I was in the charlotte airport on Friday 3/11/18 booked a one way ticket to Orlando and i asked the customer service agent to please make sure i can get on this flight before i spend $600 he says no problem come to find out he booked my seat twice after a lady came on...
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Review
#1209679 Review #1209679 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Reason of review
Poor customer service

Contact American Airlines Customer Service

Mailing Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts
The page to leave comments said this page has "temporarily taken flight" No way to contact.The plane leaving Ontario, CA on 2-27-18 was late. The agents said they would try to re-book as many people as possible would be able to connect with their final destination...
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Review
#1200094 Review #1200094 is a subjective opinion of poster.
Service
American Airlines Flight Booking
Reason of review
Poor customer service