Product: American Airlines Flight Clear all filters (235 of 235 reviews match)
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We have been at the airport sicne 4:00 pm, waiting for our flight at 8:55pm.We start to get curious at 8:40 because there have been no updates on our flight, so we go to one of the costumer service desk and ask them if we are at the correct spot for our flight. She...
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Anonymous
Airline Police

Friends don't let friends fly on American Airlines. Their customer service is zero.

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American Airlines Flight
#1130326
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I love Charlotte 35 minutes late, arrived in Miami and they left us on the tarmac for 40 minutes.This made us miss our connection to Medellin. Sorry not our fault can't help you with the hotel or anything. Sorry can't get you on until 5:30pm tomorrow standby. Sorry we...
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2.7
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American Airlines Flight
#1104831
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9/11 FLYING FROM LAX TO BOSTON ARRIVING AROUND 10:30 PM I PAID FOR 1ST CLASS. THE SEAT ONLY TILTED SLIGHTED AND DID NOT RECLINE, NO FOOT REST. THERE WAS NOTHING THAT WAS 1ST CLASS ABOUT THIS SEAT AND IT WAS A WASTE OF MONEY AMERICAN SHOULD TAKE LESSONS FROM THE...
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Anonymous
Anonymous

You should probably either stop flying or stop paying for first class. This is what it is in today's economy. The airlines are all trying to make more $$ and thus reducing t...

1.0
Product
American Airlines Flight
I didn't like
  • 1st class was not 1st class
#1099675
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American Airlines - Aggregated traveler

#1101490
Plane is hot..no air circulation..and no tvs to watch movies on a 7 hour flight...totally rediculous !! Won't fly American again
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American Airlines - My iPad was stolen by airline during my flight

#1080457
1.0
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During the fligh from Norfolk, Virginia on July 26 2017 flight operated by American Eagle, flight number 3796 , when I arrived at Miami I noted that the IPad was stolen . I don't recomend this airline to anybody , I am really upset with this matter.
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American Airlines

#1077573
I purchased 5 tickets to Italy. I was not expecting wild fires and volcano to be on fire. People are being evacuated. They do not care. Beware if you buy a ticket them they will not refund you if there is a natural disaster where you are going. Town I'm going to is being evacuated. Company doesn't care if you die. Customer relations didn't help me.
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American Airlines Flight Review

#1014270
1.0
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My flight was at 630am from Baton Rouge to Dallas. Flight was cancelled because "there was not enough flight crew." Flight delayed to 11am. I asked the ticket agent to put me on the earlier flight, he said that the flight was full already. I then watched the ticket agent give 2 non revs tickets to board the plane and not the paying customers who have been delayed and inconvenienced.
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Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
I was travelling to Stuttgart from Charlotte through London. My connecting flight to Stuttgart was cancelled so I was rerouted through Dusseldorf. My flight to Dusseldorf was delayed so I missed the connection. That's when the fun really started. They put me on a...
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2.8
Product
American Airlines Flight
I liked
  • Good availability from carlotte
I didn't like
  • Attitude of staff on long haul flights
#1069611
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I have given this airline too many chances but no more.I've noticed the last few years, EVERY. single.time. I book with them, they mess around with the flight times, or cancel a flight and throw me on another one with different departure times. If it's only 20-30...
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Anonymous
FU American Airlines

The people running this piece of garbage company belong in prison. Now they have started the despicable practice of adding an UPCHARGE to evrry single seat including middle. T...

Anonymous
Anonymous

We will wait for your complaint about your new airline.

2.3
Product
American Airlines Flight
I didn't like
  • No solution to issues
#1069267
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I just returned form the trip that I took to Washington DC. We were on a business/fun trip. American Airlines totally ruined the trip. Not only did we not get to DC in time to anything, the same thing happened on the return flight home. Our flight was delayed and we...
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LadyScot
LadyScot

The reason given for the delays and cancels are what? Airlines don't delay or cancel flights for the he.ll of it. Your whole post is stu.pid.

Anonymous
Anonymous

Complaints about delayed and cancelled flights drive me nuts. There are about a thousand reasons flights can be delayed. There are regulations and laws in place preventing f...

1.0
Product
American Airlines Flight
I didn't like
  • Flights delayed or cancelled
#1036226
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American Airlines - Reserved seat given to AA staff and Damaged seat for Customer
American Airlines - Reserved seat given to AA staff and Damaged seat for Customer
I was travelling from Richmond, VA to Albany, NY for an urgent business trip, and was boarded to AA flight to ALB at last minutes, as the flight from RIC was late to get taxied and opened the door for passengers to exit (there is no proper reason I know for this delay).
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LadyScot
LadyScot

"They also tried to justify their action by quoting their 2000+ lines of rule."If you don't like the policy don't fly any airline.

1.2
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American Airlines Flight
#1032949
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I booked a trip to Cozumel in April with AA. They have changed the flight twice. The second time 10/23 they cancelled our flight out of Cozumel on 1/24/17. Customer Service told me I could fly out on the 26th or the 23rd. I have had this reservation for 6 months. The...
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1.2
Product
American Airlines Flight
I didn't like
  • Treatment and rebooking when canceled
#943604
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I GOT TO THE AIRPORT EARLY AND THE AA AGENT SEND FOR A FEE I COULD TAKE AN EARLIER FLIGHT.I AGREED AND PAID $75 THEN THE FLIGHT LEFT LATER THAN MY ORIGINALLY SCHEDULED FLIGHT. WHEN I REQUESTED A REFUND, THE AIRLINE SAID NO AND WOULD ONLY GIVE ME A VOUCHER AND THE REAL...
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American Airlines Flight
#926325
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I live in Phoenix which was US Airways hub and no issues with US Airways. Ever since US Airways and American Airlines merged AA sucks! I reserved flight from Boston to Phoenix on Expedia on Jan 2016 for flight in Sep 2016. I get to Boston for 7:10PM flight and there...
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Anonymous
Anonymous

You were a no show; what did you expect. When you buy through an agency, the airlines contacts the agency. The airlines may not even have your number. Your agent Expedia kne...

1.0
Product
American Airlines Flight
I didn't like
  • Customer care
  • Incompetant staff at counters
  • Loyal customer treatment
#921490
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