Product: American Airlines Flight Clear all filters (262 of 262 reviews match)
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Cheapfareguru - Look out !!!!!

1.0
Details
Stay away from these people, nothing but bad news!!
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Review
#1674040 Review #1674040 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Bad quality
Preferred solution
stay away

American Airlines in Dallas, Texas - 4/4 flights delayed in one week trip

1.8
Details
1 week domestic trip. 1 hop each way. All 4 flights delayed due to mechanic issues, with one delay causing us to miss a connection and had to stay in a hotel overnight. Both 6am flights delayed...how does that happen on a first domestic flight if the day???
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Review
#1666819 Review #1666819 is a subjective opinion of poster.
Service
American Airlines Flight
4.3
Details
My husband and i always travel business class and have always found American Airlines the greatest. However on this last flight when they called group 1 to board (our group) we were waiting forever and realized that everyone in different groups were also boarding. When...
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1 comment
Anonymous
#1748343

You have the government to thank for all of the snafu these days. Travelling now is nothing resembling how it used to be.

You're just another suspicious looking cow in the herd now. Another potential criminal. There is a vast bureaucracy which does little but cost money and waste time.

Hurry up and wait ought to be their slogan. The airlines and the rest of us are hostages to excessive government.

Review
#1655116 Review #1655116 is a subjective opinion of poster.
Service
American Airlines Flight
Pros
  • Comfortable on time flight
  • Timely flight
  • Miles
Cons
  • Already explained in description
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details
We all have been sitting here in Buffalo for well over 5 hours to go to Reagan DC. We understand the storm has grounded planes, but now they have let planes take off from DC, and one of them coming here and they are still not letting us take off!!
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1 comment
Anonymous
#1716637

Omg you’re an idiot, really? You have no clue how the air traffic control system controlled by the faa works do you? I guess you wanted them to clear your flight over all the other inconvenienced flights out there Some people are so entitled

Review
#1585098 Review #1585098 is a subjective opinion of poster.
Service
American Airlines Flight

Update by user Jun 30

No

Original review posted by user Jun 29

June 30, first flight turned around and delayed for a maintenance problem, upgraded seats I missed due to rescheduled connecting flight, and 7 to 10 days to get my money back. And employees who don't care. Worst airline in America.
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Review
#1572415 Review #1572415 is a subjective opinion of poster.
Service
American Airlines Flight
Cons
  • Rude staff
  • Flight delays and cancellation
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
2.5
Details
to Austin Tx, to attend my Grandsons Kindergarten Graduation (Confirmation#JIOFBY-Booking #58925716)- 5/18/19-5/21/19-Unfortunately on 5/10/19 I was diagnosed with pneumonia, give antibiotics & on 5/16/19 ,as I was not improving went back to the Dr.'s & was also...
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1 comment
h.kitchener
#1688814

You purchased a non-refundable ticket and American says they won't refund the purchase price even tho you did not make the flight. If they won't help you, it appears you are out of luck.

You can file a complaint with the appropriate governmental agency, but this happens all the time now and I doubt anything will help you. With the advent of these "non-refundable" tickets, you really need to buy travel insurance if the ticket price is high enough to justify the insurance premium. It is what it is.

US airlines are not what they used to be. Remember the slogan "fly the friendly skies?" Gone, gone, gone.

Review
#1538195 Review #1538195 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Return, Exchange or Cancellation Policy
Loss
$370
Preferred solution
Credit towards another flight from Portland, ME to Austin, Tx

American Airlines - Don't fly American

1.4
Details
American sold me a nonstop flight from Atlanta to Washington DC. It was cancelled in the middle of the night before. What should have been a 4 hour trip turned into a 10 hour trip with layovers which put us in DC at rush hour which added a couple more hours. Plus the added expense of renting a car, because our prearranged ride from the airport could no longer pick us up. American stole 6 hours of our vacation and cost me a lot more money because they did not honor the flight they sold us.
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Review
#1534489 Review #1534489 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Return, Exchange or Cancellation Policy
1.3
Details
FOUR First Class Tickets we bought & Paid for back on 10/31/18. $1519 + $148.03 taxes ($1667,06) per person X 4 People= $6668.24. American Airlines cancelled flight due to mechanical problems, and made us miss connecting flights & kept us hostage in Miami for 26 hours....
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Review
#1525675 Review #1525675 is a subjective opinion of poster.
Service
American Airlines Flight
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund
Tags
  • Overbooked flights
  • poor accountabilty
  • Theft By American Airlines
  • Shady business operation
  • Horrible Customer No Service
  • Will Not Refund You

American Airlines - Flight changed from nonstop to 1 stop.

On May 15, 2018, my wife and I booked a nonstop flight to Montego Bay on American Airlines for Friday March 22, 2019. On Tuesday March 19, we received an email from American indicating that we had been switched to a flight with a stop in Charlotte that leaves earlier and arrives in Montego Bay later than the originally scheduled flight with no compensation awarded. It is not our fault that American had to switch flights for us. They are expecting us to suck up the inconvenience with no sacrifice on their part. This is not a good way to do business. We are infuriated.
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Review
#1495777 Review #1495777 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Not as described/ advertised

Contact American Airlines Customer Service

Mailing Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts
1.0
Details
American Airlines - Worthless Miles
American Airlines - Worthless Miles
American Airlines - Worthless Miles
Yesterday I received a phone call from American Airlines telling me that I had 25,000 in my account and that they were going to expire in two days. However, they could extend the expiration of such miles if I paid $ 60.00. So, I decided to make a little investigation...
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2 comments
Anonymous
#1707338

They gave me a choice to sign up and eat out of certain restaurants with their program and they would not expire my miles... They did of course, but allowed me to spend $400 to get 38,000 back...

That is not worth it unless I would need the 38000 to save money on a flight... Regardless your miles will expire...

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Review
#1461578 Review #1461578 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Pricing issue
Preferred solution
Sell the miles to customers at the same price that you give it to banks for their miles promotions on cards