1.0
Details
Not everyone that flies are frequent fliers and they need to explain the process when bags are stopped through security. I flew from O'Hare to Springfield MO. on 12/30/2019 due to a family emergency and my carry on didn't make it through security. They put it back...
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Review
#1766641 Review #1766641 is a subjective opinion of poster.
Service
American Airlines Flight
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Avoid this airlines | American Airlines in Sawyerville, Alabama

I was never offered anything from the snack plan.I sat in the middle the flight attendant skipped me.
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1 comment
Anonymous
#1806855

Oh wow!!! You weren't offered a snack!?

I'll bet they forgot to give you a juice box too. What are you, a 5-year-old who needs a "snack" to get through the day. Do you need a nappy too?

Look, if you need a "snack" for medical reasons and didn't carry something, shame on you. Other than than, you sound like a 4-year-old jelly whining about a snack.

Review
#1760130 Review #1760130 is a subjective opinion of poster.
Service
American Airlines Flight

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Pensacola (PNS) to Dallas (DFW) Sunday December 22, 2019 7:30AM flight. Upon boarding we were told that the rear bathroom was not working, we are not told Dallas was experiencing dense fog. How did we know? My wife got a text before the plane even took off. About an...
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3 comments
Anonymous
#1798848

LOL.... Just an FYI...Most if not all airlines don't carry full tanks.

It's not as if you're breaking a story. They carry enough to get to their destination and an hour beyond it so as to make an alternate airport as it sounds like what happened in your case.

They did in fact have enough to do what they needed to do. Thanks for the useless post..

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Review
#1750502 Review #1750502 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Airline Poor Customer Service

Customer service | American Airlines in Washington, District Of Columbia

Poor *** customer service . Racist employees who closes door 1 minute before schedule time due to people being black . Joe and bill ate horrible and should be fired . William states he watch the video footage that the door was closed on time and lied
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Review
#1712975 Review #1712975 is a subjective opinion of poster.
Service
American Airlines Flight
Cons
  • Lack of help resolving issues
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund

Customer service | American Airlines in Washington, District Of Columbia

Poor customer service and racist employees named supervisor Joe list named William aka bill stating he watch a video regarding the door being closed 10 min prior which is a lie due to the door being shut 1 min from the set time
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Review
#1712974 Review #1712974 is a subjective opinion of poster.
Service
American Airlines Flight
Pros
  • Pricing and available flights
Cons
  • Flights delayed or cancelled
Reason of review
Racist
Loss
$400
Preferred solution
Full refund

American airline sucks | American Airlines in Germantown, Maryland

I travel every week as a commuter in American. They got me because I get the perks. I also have the weekly aggravation. This week the delay is a seat is broken. Every week is something different.
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Review
#1698347 Review #1698347 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Poor customer service

Rebook | American Airlines in Germantown, Maryland

If I go in another flight and because I checked a bag, once I get to my destination I have to file a claim at another place where they will let me know if they can send my luggage to my hotel . And who knows when. Don’t use american
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Review
#1692059 Review #1692059 is a subjective opinion of poster.
Service
American Airlines Flight

Look out !!!!! | Cheapfareguru

1.0
Details
Stay away from these people, nothing but bad news!!
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Review
#1674040 Review #1674040 is a subjective opinion of poster.
Service
American Airlines Flight
Reason of review
Bad quality
Preferred solution
stay away

4/4 flights delayed in one week trip | American Airlines in Dallas, Texas

1.8
Details
1 week domestic trip. 1 hop each way. All 4 flights delayed due to mechanic issues, with one delay causing us to miss a connection and had to stay in a hotel overnight. Both 6am flights delayed...how does that happen on a first domestic flight if the day???
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Review
#1666819 Review #1666819 is a subjective opinion of poster.
Service
American Airlines Flight

American Airlines Reviews

  1. 196 reviews
  2. 96 reviews
  3. 31 reviews
  4. 8 reviews
  5. 9 reviews
American Airlines reviews
4.3
Details
My husband and i always travel business class and have always found American Airlines the greatest. However on this last flight when they called group 1 to board (our group) we were waiting forever and realized that everyone in different groups were also boarding. When...
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1 comment
Anonymous
#1748343

You have the government to thank for all of the snafu these days. Travelling now is nothing resembling how it used to be.

You're just another suspicious looking cow in the herd now. Another potential criminal. There is a vast bureaucracy which does little but cost money and waste time.

Hurry up and wait ought to be their slogan. The airlines and the rest of us are hostages to excessive government.

Review
#1655116 Review #1655116 is a subjective opinion of poster.
Service
American Airlines Flight
Pros
  • Miles
  • Timely flight
  • Comfortable on time flight
Cons
  • Already explained in description
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution