Product: American Airlines Customer Care Clear all filters (43 of 43 reviews match)
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Flight from Atlanta to New York was delayed due to technical issues with the plane.10AM flight delayed an hour or so at a time past 3PM and counting. Lack of apparent customer centricity turns out to be a ‘silent’ re-routing of passsangers to New York through Charlotte...
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1.0
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American Airlines Customer Care
#1164108
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Flew for my first time on American Airlines and 50% of their flights during my travels had problems. One of them was weather related, which I realize is not their fault, but since my re-booked flight was the NEXT EVENING you think they pay for a hotel... which they...
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Anonymous
Anonymous

Flights have delays all the time. If you don't plan for this when flying and can't handle the delays, then I suggest you drive.

1.1
Product
American Airlines Customer Care
I didn't like
  • Agents not telling truth
  • Passing the buck
  • Too disorganized
#1087420
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American Airlines - Left stranded with nothing but promises
Frontier, Delta and American Airlines were all fined for under reporting complaints and baggage issues. AA promised me a hotel room for leaving me stranded half way to my destination. Customer service desk told the same crowd they were out of hotel coupons but we could...
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Anonymous
Smitty

You're repeating yourself and not providing some essential information.How were you stranded ? Where ? Why ? What was the price of your ticket ?How many in your party ? Di...

1.1
Product
American Airlines Customer Care
#1078850
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American Airlines - Aweful! Should be ashamed

#1146440
aa should be ashamed of its airline! horrible customer service! If your late for your connecting flight because of their fault they give you the food wowcher for 12$ or 7$ which when you order food at the hotel you still have to add more money because they money credit they give you it's just not enough! worst airline in US!
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American Airlines - American cares as much as United

#1054558
1.5
Details
I asked to hang my sport coat but was told it was only for first class, despite plenty of hangar space and a severely delayed flight. I picked AA over United, but will now look for another airline.
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American Airlines Customer Care Review

#974533
Flight from CLT to Gnv american decides to change planes to the smallest o t they own. About 15 people get bumped. So sorry its not our fault the airline wants to use smaller aircraft. But we will put you in standby for the next flight in o more hours. Hello but it only takes 6.5 hours to drive it. WOW dumb ***..will never use American again
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American Airlines Customer Care Review

#936952
1.0
Details
Rude flight attendants, cheap airline because they try to nickle and dime you. Will now be flying with someone else.
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I had a very bad experience with AA on my way back from vacation.I purchased tickets with designated sits months in advance and checked in 24 hours before the flight. We had our boarding passes on our phones, however when we were boarding the plane, we were given...
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American Airlines Customer Care
#1069594
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It is about time that someone in the FAA or the government revoked the business license of American and United Airlines.They are at best not fit to be working as they do not serve the public. How many more incidents do the public have to endure before an Authority...
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Anonymous
Anonymous

Your comment is meaningless drivel. You failed to state the nature of the problem.

1.0
Product
American Airlines Customer Care
I didn't like
  • No respect for passengers
#1062943
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American Airlines - Customer Care Review from Phoenix, Arizona
American Airlines, what a shame! I bought a hoverboard in Los Angeles to bring as a present to my grandson. I dispatched the item (AA 35 16 04) at Burbank Airport (LA) on my flight AA 5879 to Phoenix, my first stop to Brazil. At that point I was informed that the item...
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LadyScot
LadyScot

It is your responsibility to know what you can take aboard an aircraft. Every airline has a restricted items list on their website, and every single ticket counter has a scree...

Anonymous
Anonymous

It was your responsibility to make sure the item would be okay to take on the flight. Five seconds on the TSA website would have told you it's not. Another case of "blame an...

1.0
Product
American Airlines Customer Care
#1029154
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I had to book last minute travel to PHL to see my dying grandfather.My husband is very ill, and therefore I had to travel by myself with our infant daughter. I paid $15 to upgrade to a preferred seat, and even so my boarding group was listed as GROUP 7. When I arrived...
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Anonymous
Anonymous

Agree totally with the comment below. I'm sick of people expecting everyone else to stand still while they get special assistance simply because of poor planning. And I'm ex...

Anonymous
Anonymous

"Each ticketed customer is allowed 1 stroller. Only small, collapsible and light strollers (up to 20lbs/9kgs) can be checked at the gate. Any stroller that weighs over 20lbs/9...

1.2
Product
American Airlines Customer Care
#1017996
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American Airlines experience 1/1/17. This is my third flight with American Airlines with my dog in the last five months, all of which have been horrible experiences and this will be the last time me or my family fly with American Airlines, they have proven to be...
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Anonymous
Anonymous

good get your dumb dog off the plane

Anonymous
Anonymous

You brought the trouble on yourself. So a person was "rude" to you, big deal! So you then demand the name of the person and want to talk with a supervisor. Did you not think...

1.0
Product
American Airlines Customer Care
I didn't like
  • Dog frindley
#983850
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We family of 3 bought tickets to fly Los Angeles to Toronto for a funeral- American Airlines. American Airlines had a connecting flight for us with Westjet which was canceled. Since the flight was cancelled for Boston to Toronto and we had to attend my brother-in-law's...
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American Airlines Customer Care
#983297
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American Airlines screws military members. Their kiosks, which rarely work (they don't read cards well and the touch screens for some reason have a temperamental cursor), require military members to "wait for assistance". Well, when no one is around to assist you,...
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Anonymous
Anonymous

What's wrong with carrying your on bag. They do that here at the Orlando airport. If you can bring your bag all the way in from your car or the bus, you can tote it the few ...

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American Airlines Customer Care
#974898
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