Product: American Airlines Customer Care Clear all filters (79 of 79 reviews match)
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American Airlines in Hayes, England - Help received when my flight was delayed

4.6
Details
I would like to thank American Airline staff for the help my self and my daughter received over 12th & 13th October,we had delays for our connecting flight both outward & returning and the help we received was second to none.We would have been in a mess without the help from three individuals and I only wish I had taken their names.One was at Chicago and two at Springfield Missouri.So thank you American Airlines.
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Review
#1679765 Review #1679765 is a subjective opinion of poster.
Service
American Airlines Customer Care
Reason of review
Good customer service
2.6
Details
Our plane was ready to board. Supposed to be on time. Then announcement they were waiting on the crew . No estimate of how long that would be? Then after seeing some crew go on they said they were doing a maintenance inspection. About hour later they cancelled the...
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1 comment
Anonymous
#1760264

Just because YOU don't see them working doesn't mean they aren't meant for another flight or about to time out. In the old days, airlines would simply bump a few passengers to rush a crew to do another flight as the primary crew is about to time out.

Flash foward to people like you, whining about the United thing. Airlines just won't do it if they can help it. BTW, a crew can time out because of delays in the system due to weather that's nowhere near you. If they see the crew can't fly a leg before timing out, the party is over.

To summarize, running an airline is above your mental level.

Walk the next time. "You must work for them."

Review
#1675051 Review #1675051 is a subjective opinion of poster.
Service
American Airlines Customer Care
Pros
  • Sometimes flight r on time
Cons
  • Bad service
  • Flight delays and cancellation
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction
Tags
  • Horrible Customer No Service

American Airlines - Crushed in freight elevator

1.0
Details
The wheelchair person refused to take me to my vehicle. She made me get out of the wheelchair chair. She pressed the freight elevator. I walked in and the doors crushed me between the shoulders. I couldn’t move. I had to kick the door open using my legs. I’m very sad because my shoulder is in pain and the emotional factor of being crushed between the elevator doors has been an emotional nightmare.
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Review
#1643317 Review #1643317 is a subjective opinion of poster.
Service
American Airlines Customer Care
Reason of review
Getting crushed in elevator
Preferred solution
Having pain. Going to the doctor and see what is wrong

American Airlines - Customer service

1.8
Details
Cant even get any one
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Review
#1642616 Review #1642616 is a subjective opinion of poster.
Service
American Airlines Customer Care
Cons
  • Customer care
Reason of review
Poor customer service
Tags
  • Cancelled Flights

American Airlines - Complaint

2.2
Details
Reference # 1-28589095780 This is my 4th attempt to reach someone in customer relations in reference to my issue, on line is saying a response time is 5-7 business days, my flight is leaving 9-3-19 and a holiday is coming and I would like to resolve this issue prior to my flight, tks
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Review
#1635576 Review #1635576 is a subjective opinion of poster.
Service
American Airlines Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

American Airlines in Arlington, Washington - I have expiring Advantage miles in approximately 2 wks.

1.0
Details
Advantage canceling my mileage in a couple of weeks, even though I have reservations to fly American October 15. My contact number is 360-708-6928 skipnscooter@frontier.com
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Review
#1633044 Review #1633044 is a subjective opinion of poster.
Service
American Airlines Customer Care
1.0
Details
My bag has been lost for 3 days now and they have a completely uncaring "not my problem" attitude. No one can tell me the location of the bag yet they keep saying it's not lost, just delayed. Rude and incompetent. Customer service rep hung up on me so I could not stay...
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1 comment
h.kitchener
#1724234

Do a web search for "lost luggage claim" or similar and read what your rights are concerning the airline's responsibility for lost luggage and time frames and actual amounts of compensation they must pay. Most airlines nowadays have bad customer service and rude, unreliable personnel.

With their planes filled to the brim with people stuffed in like cattle, they have no incentive anymore to be efficient, reliable or treat you and your luggage with any semblance of respect. But, look into what your rights are and go from there.

Review
#1606441 Review #1606441 is a subjective opinion of poster.
Service
American Airlines Customer Care
Pros
  • Timely flight
Cons
  • Customer service flight cancelation
  • No compensation
  • Treatment and delays
Reason of review
Poor customer service
Preferred solution
Full refund

American Airlines in George Town, Cayman Islands - Worst customer service

1.0
Details
My bag has been lost for 3 days now and they have a completely uncaring "not my problem" attitude. No one can tell me the location of the bag yet they keep saying it's not lost, just delayed. Rude and incompetent. Customer service rep hung up on me so I could not stay on the line to leave a negative review. Further, they have no answers about my bag. No apologies. Instead I got a lecture about packing a carry on for international flights. So unbelievably rude.
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Review
#1606436 Review #1606436 is a subjective opinion of poster.
Service
American Airlines Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details

Update by user Jun 26

nope

Original review posted by user Jun 25

With all of the mysterious deaths of Americans in the Domincan Republic in the last year, American Airlines has made ZERO policy about waiving fees/penalties to change or cancel your travel plans to the DR. United Airlines, Southwest and Delta are among those that...
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Review
#1568363 Review #1568363 is a subjective opinion of poster.
Service
American Airlines Customer Care
Cons
  • Lack of corporate responsibility
  • Customer relations
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1100
Preferred solution
Full refund
Tags
  • no compassion
  • no refund given
  • No Public Statement

Contact American Airlines Customer Service

Mailing Address:
American Airlines, Inc.
4333 Amon Carter Boulevard
Fort Worth, Texas 76155
United States
Phone:
(800) 433-7300
All American Airlines Contacts

American Airlines in Northeast Dallas, Texas - Inferno

1.0
Details
We sat at the gate for 1.5 hours Sunday June 23 flight 1211 Dallas to New Orleans after already being 2 hours late .The plane was an inferno---no air conditioning ---only hot air through the vents ---in 97 degree heat . Babies were screaming endlessly. I do not understand why we could not go back in the terminal which we were still connected .In this age of advanced technology why no portable air conditioner was connected to our plane
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Review
#1567365 Review #1567365 is a subjective opinion of poster.
Service
American Airlines Customer Care
Cons
  • Lack of customer rights
  • Disgusted
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund