Bethesda, Maryland
Not resolved
3 comments

I am one of the latest victims of American Airlines.

I had booked a vacation from the East coast to Hawaii several months ago. I was informed a couple of days ago that the initial leg of my return flight had been cancelled. The alternative flights that American Airlines offered involved an extra layover (increasing from 1 to 2 stops) and an increase in travel time of 6-8 hours.

I felt that this unacceptable and requested some form of compensation. DENIED! I was informed the the airline (ONLY) reserves the right to make schedule changes as "they" seemed in THEIR best interest regardless of its effects on the traveler.

I next requested that only the "return leg" itinerary be cancelled and I would book with another carrier. This was stated possible only after they withhold what would be the "current" price of a oneway ticket for the outgoing flight. Now, much closer to the departure date, this oneway ticket cost exceeded the price of the prior round trip fare. So much for a refund.

If this seems fair, could someone please explain the reason(s) to me. Two reservation agents, two supervisors, and a manager were unable to convince me of fairness of this policy:(.

In the past I have tried to fly American Airlines if the route was available. I have now booked my LAST flight with American.

Product or Service Mentioned: American Airlines Flight Booking.

Monetary Loss: $944.

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Anonymous
#570446

No, the ticket was purchased directly from the American Airlines web site.

Anonymous
#570441

No, the tickets were purchased directly from the American Airlines web site.

Anonymous
#570313

There is more to that story than what you are telling us. It must have been a discount ticket that was sold cheaply to fill empty seats and I'm sure they tried to inform you about the fine print that goes with those.

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