Go figure. Looking to add to the annoyance of traveling with AA (remember nothing was going to change with the merger), AA had inspectors at escalators in Philly measuring bags so that you would have to pay a bag fee.
I have boarded eith this time bag for 5 years and it fits comfortably overhead. They then rudely ushered me to bag check.
I checked the bag and get this, you now have to put your own tag on your bag now! Service and attitude with union employees is horrible
Product or Service Mentioned: American Airlines Baggage Policy.
Reason of review: Poor customer service.