I just returned from my vacation in the UK after working extremely hard for an extended period of time in my home country, Jamaica. I checked in my suitcase at Manchester Airport, UK, on January 7, 2020, and was instructed that my suitcase would go straight through to...
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Review
#1756314 Review #1756314 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Pros
  • On board service was great

The baggage problem sucks no meds due to lost bags | American Airlines in District 13, Tennessee

Checked 2 bags in the Bahamas and got to Nashville and no bags. Paid $30 per bag as nothing is free. Got to Nashville and no bags. Of course, we had plane change in char but bags should have followed the plane. No meds well they promised to have our bags at house before 10. Always keep your receipts for your bags because without it your.....out of luck. I know there are a lot of choices out there and people should always shop around because this airline is expensive every time you check in they charge you extra our tickets ended up costing over 3500 for 4 people to fly to the Bahamas. Ridiculous
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Review
#1744682 Review #1744682 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Cons
  • Delay after delay
Reason of review
Pricing issue
Loss
$3500
Preferred solution
Let the company propose a solution
Tags
  • Delayed Flights
  • Airplanes

Complaints | American Airlines

We were charged twice for baggage. $40 at the kiosk and $100 at the check baggage area. I’ve spoken to multiple employees who told me that should not have happened but I’d need to get ahold of someone else for the $30 refund.
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Review
#1658234 Review #1658234 is a subjective opinion of poster.
Service
American Airlines Baggage Policy

Worst service ever | American Airlines

1.6
Details
American Airlines delayed our flight(& gave us no reason) Got us here 3hrs late(12am) didn’t give us dinner vouchers. Made us collect our bags and then when we arrived in the morning, you told us we would have to pay again because we didn’t check them in 12hrs in advance.. YOU WERE THE ONES THAT GOT US HERE LATE, SO WE COULDN’T CHECK THEM IN 12hrs PRIOR!! We had to pay another $60 and no one has been able to help us get our money back. I will not be traveling with American Again & they are definitely not 5 star!!!!!! Worst service from any airline I’ve traveled on.
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Review
#1654351 Review #1654351 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Pros
  • Landed safely
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund
Tags
  • Worst Airline
1.5
Details

Update by user Oct 14, 2019

On August 26, 2019 my attorney sent a letter request addressed to CEO Doug Parker, requesting for a for review of the conclusion reached by a Central Baggage Specialist. Instead of what would have been a PRUDENT assignment of the requested review to be handled by...

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Review
#1603419 Review #1603419 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Reason of review
Poor customer service
Loss
$3
Preferred solution
Full refund
Tags
  • Will Not Refund You
1.2
Details
I have been an American Airlines Advantage customer since 2005 but in the eyes of American, this is meaningless. They have no loyalty or concern for their customers. American has the worst customer service I have ever experienced and I will do everything in my power...
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Review
#1546604 Review #1546604 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Reason of review
Untimely receipt of lost baggage on both legs of trip
Loss
$2750
Preferred solution
I want AA to refund my baggage check fees($60), reimbuse me for a partial stay at the vacation resort ($2K) and reimburse the points paid for these flights (55000).
Arrived home from a fight from London. 1of our 2 bags arrived. When we went to the desk, we were advised that the bag was scheduled to arrive the following day from another London flight. We then noticed that about 20 or more people were being advised of the same. We...
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1 comment
Anonymous
#1503186

Lost or misplaced baggage happened on every airline. You should probably just drive if you can't handle this.

Review
#1282972 Review #1282972 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Reason of review
Bad quality
1.0
Details
American Airlines is LITERALLY THE WORST airline I've ever flown. My 5:00 a.m. flight to Charlotte was delayed a little over an hour, because the AC was broken, after we were told it would take 10-15 min to fix. We then missed our connecting flight from Charlotte to...
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Review
#1269671 Review #1269671 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Cons
  • Delay after delay
Reason of review
Bad quality
I do not understand why American Airlines are charging for Baggage. I had a small bag and a small purse and they wanted to charge me $25 dollars! this is abuse!. Also I wanted to go on WiFi but you know why I couldn't? because I had to paid $10 dollars and the seats...
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Review
#1224758 Review #1224758 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Reason of review
Problems with payment

American Airlines Reviews

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American Airlines reviews

Charged more for extra luggage than it was on the ticket | American Airlines in San Diego, California

2.3
Details
I bought I flight when the extra luggage to Brazil cost 85,00 dolars, when I arrived at the airport they made me pay 150,00 because they said it changed on February 1st . Even when I showed my ticket with 85,00 shown . Lady at check in and manager at San Diego where very unpolite and they really don’t care about customers .
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Review
#1200686 Review #1200686 is a subjective opinion of poster.
Service
American Airlines Baggage Policy
Reason of review
Problems with payment