Product: American Airlines Baggage Policy Clear all filters (0 of 50 reviews match)
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American Airlines is LITERALLY THE WORST airline I've ever flown. My 5:00 a.m. flight to Charlotte was delayed a little over an hour, because the AC was broken, after we were told it would take 10-15 min to fix. We then missed our connecting flight from Charlotte to...
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1.0
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American Airlines Baggage Policy
I didn't like
  • Delay after delay
#1269671
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I do not understand why American Airlines are charging for Baggage. I had a small bag and a small purse and they wanted to charge me $25 dollars! this is abuse!. Also I wanted to go on WiFi but you know why I couldn't? because I had to paid $10 dollars and the seats...
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American Airlines Baggage Policy
#1224758
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American Airlines - Charged more for extra luggage than it was on the ticket

I bought I flight when the extra luggage to Brazil cost 85,00 dolars, when I arrived at the airport they made me pay 150,00 because they said it changed on February 1st . Even when I showed my ticket with 85,00 shown . Lady at check in and manager at San Diego where very unpolite and they really don’t care about customers .
2.3
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American Airlines Baggage Policy
#1200686
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American Airlines - Terrible customer service

They should rename their company North Korean air lines.I lost 3/4 of my luggage when I arrived to my destination.Every tome I call It is a different song and dance.I need to replace my winter clothes.I came from FL-NC-OHIO. THEY COULD CARE LESS.They said the baggage claim loss Dept. Is extremely busy.HIRE HONEST PEOPLE.DO BACK GROUND CHECKS.Stop screwing around.
1.0
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American Airlines Baggage Policy
#1178672
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They are not responsible for damages items they told us, but they also destroyed two brand new hard cases & the contents of one & items were stolen from the other. Doug Parker must be ruining American Airlines like he did to US Air. Guess they were trying to make...
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Anonymous
Anonymous

"Most airlines give you free checked "Then you should have flown those airlines rather than agree to the terms of service for this one. No one at airline A cares what airline ...

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American Airlines Baggage Policy
#1117057
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Checked in for all legs of my flight,2154 YAK to DFW, on 8/10/17 at 11am.When I arrived for my 3:22 flight from SEA to DFW there was no boarding group on my pass which was problem number one! Due to this missing number I was told I had to board the plane in the last...
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Anonymous
Charlie

You started your comments by saying you were told to board last because you have no group on your boarding pass / then you include you boarded with group 7 ( there is a group ...

Darkstarius
Darkstarius

Typical AA lies, they love to lie to customers. They tend to be very inconsistent about bags as well. Such as the TSA says that "*** packs" are counted as CLOTHING items. Yet,...

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American Airlines Baggage Policy
#1086693
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IT BETTER BE HERE!! Why every single freaking time, NON-AMERICAN AIRLINES do a freaking good job on being on-time, having great services, and these *** US airlines just have to screw everyone's day up? I don't get it. DO YOUR JOB! It's not that complicated. -Pissed...
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Anonymous
Anonymous

YawnnnnnnnnnnnnnnnnnnnI wonder what you're going to do when something really important happens to you.

4.0
Product
American Airlines Baggage Policy
I didn't like
  • Flight delays and cancellation
#1054165
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On day 3 of not having any luggage we called and spoke with the only polite person that American Airlines had thus far who was very polite and put in a rush for our luggage to show up. She said that there was not a ticket put in for our bags until 10 minutes prior to...
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LadyScot
LadyScot

Two words for you: TRIP INSURANCE.There are reasons that the FAA has regulations for flight crews. Do you want a sleepy pilot flying your plane in bad weather? Your complaint ...

Anonymous
Anonymous

You imply that it was American Airlines fault, yet the only two problems that cancelled or delayed flights was the weather and the FAA required crew rest period. (If the weath...

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American Airlines Baggage Policy
#1023612
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Our luggage was missing from London Heathrow to DFW.We live in Austin and AA lines has promised to deliver to Austin. After 10 calls still no one knows where or what the status is. Asked for a supervisor no one called after 24 hours. Still no one knows where it is and...
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1.0
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American Airlines Baggage Policy
#984281
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i fly to Cancun every year in first class. I was allowed three 70 lb bags. i take two suitcases and one fishing tube. I bring home my rods every year as part of my package. This year American pulled a fast one and now labels it business class, costing me an extra 150...
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LadyScot
LadyScot

Had you checked the website you would have been aware of the change.

3.8
Product
American Airlines Baggage Policy
I liked
  • Service afforded me in first class
I didn't like
  • Unknown changes to baggage fees
#959242
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