Manufacturer: American Airlines Category: Reward Cards Clear all filters (6 of 6 reviews match)
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I had a really bad experience.My card was blocked due to fraud activity. I called customer service to activate my card. They gave me fax number to send my proof of identity. I send them once, it took a week, No response from them, then again I have to call them about...
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1.0
Product
American Airlines Aadvantage Reward Card
#974378
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I have lost track of the times that Citibank declined my credit card until I call them because my purchases might be fraudulent. Target? Every time I visit my daughter in Ventura? Today was the last straw. I took my granddaughter to the movies at our local theater...
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Product
American Airlines Aadvantage Reward Card
I didn't like
  • Constant harassment
#914740
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Lately I've been getting the runaround from American AAdvantage Customer Service and since my requests have been ignored, I decided to post this very unfair situation that I am experiencing. The trend that American Airlines has been using in recent years in...
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Anonymous
Anonymous

Sad to see. I can give firsthand testimony that all their "new service/quality improvements" that were to be rolled out in August are a bunch of cr*p.

1.0
Product
American Airlines Aadvantage Reward Card
I didn't like
  • Lack of help resolving issues
  • Customer care
#904755
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It is so nice to be a valued top level customer rewarded by having you cut in half our executive platinum benefits.I did 135,000 miles or more for each of the last five years and got 8 systemwide upgrades each year. However, since they could obviously care less about...
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1.5
Product
American Airlines Aadvantage Reward Card
I liked
  • Worse customer service at any level
I didn't like
  • Customer relations
#886563
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I am angry with for two primary reasons: 1) Once you sign up you will never be able to get an introductory offer. The give away 40k to 100k points but they take their long time customers for granted. I had the card for over 10 years but they simply don't care about...
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Product
American Airlines Aadvantage Reward Card
#846106
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I was required to transfer my US Air card to the AAdvantage card as a result of American Airlines acquisition of US Air. I had a Citi card years ago and canceled it due to poor communication and silly add on fees, but now I am involved with the CitiDevils again. ...
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Product
American Airlines Aadvantage Reward Card
#845908
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