American Airlines Aadvantage Reward Card Reviews

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I have lost track of the times that Citibank declined my credit card until I call them because my purchases might be fraudulent. Target? Every time I visit my daughter in Ventura? Today was the last straw. I took my granddaughter to the movies at our local theater today and bought $10 worth of popcorn. I got a text, a call on my cell, a call on my home phone, an email and a voicemail on my home phone and cell. Here is the message: "As a...
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I didn't like
  • Constant harassment
#914740
Lately I've been getting the runaround from American AAdvantage Customer Service and since my requests have been ignored, I decided to post this very unfair situation that I am experiencing. The trend that American Airlines has been using in recent years in communicating with its customers is done solely or exclusively through emails. This "back and forth" of email exchanges are unproductive and time consuming to say the least. What American...
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1.0
I didn't like
  • Lack of help resolving issues
  • Customer care
#904755
It is so nice to be a valued top level customer rewarded by having you cut in half our executive platinum benefits.I did 135,000 miles or more for each of the last five years and got 8 systemwide upgrades each year. However, since they could obviously care less about all my money spent with them, all I can say is Hello Delta. Why you would do this to people who spend $25,000 to $50,000 with them every year in premium cabins is way beyond me but...
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1.5
I liked
  • Worse customer service at any level
I didn't like
  • Customer relations
#886563
I am angry with for two primary reasons: 1) Once you sign up you will never be able to get an introductory offer. The give away 40k to 100k points but they take their long time customers for granted. I had the card for over 10 years but they simply don't care about your loyalty because they have none for you. 2) A C/S manager promised me double miles for 1 year because of my complaints about their giveaways to get new customers. It started and...
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I was required to transfer my US Air card to the AAdvantage card as a result of American Airlines acquisition of US Air. I had a Citi card years ago and canceled it due to poor communication and silly add on fees, but now I am involved with the CitiDevils again. Within the first month they canceled the initial card and issued another (poor computer safeguards on their part). I then never received an invoice. I knew there was a due date...
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