I live in Phoenix which was US Airways hub and no issues with US Airways. Ever since US Airways and American Airlines merged AA sucks!
I reserved flight from Boston to Phoenix on Expedia on Jan 2016 for flight in Sep 2016. I get to Boston for 7:10PM flight and there is no reservation or flights for that time. I had to pay $430.00 on Jetblue flight from Boston to Phoenix. I call Expedia and they say AA changed flight from 7:10PM to 2:28PM for that day and that I was a no show.
I'm not asking for my Jetblue $430.00 ticket I am just asking for the $160.00 I paid but AA rep told Expedia I was no show.
There is only one flight on WOW airlines from Reykajvik Iceland to Boston a day so I could not be on time for earlier flight anyway. US Airways was great, AA sucks and will never fly with them again...as if AA even cares!
Product or Service Mentioned: American Airlines Flight.
Reason of review: Poor customer service.
Monetary Loss: $160.
Preferred solution: Full refund.
American Airlines Cons: Customer care, Loyal customer treatment, Incompetant staff at counters.