American Airlines
Reviews and Complaints
Waste of *** Time
Preferred solution: Apology
User's recommendation: Choose another airline
I don't have any issue with American Airlines at the moment.
User's recommendation: Good to use American Airlines
Change reservation
Preferred solution: Let the company propose a solution
Lot baggage
Preferred solution: Full refund
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Verified ReviewerI am going to Arizona to work I am bringing tools I need to know what is allowed
Dishonesty
- Great pilots
- Interferes in american lives
Preferred solution: Send the money back to US Government
User's recommendation: Fly other Airlines
Long wait for real person
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerFlight change due to full flight
I fly with American all the time, Ive flown 24 flights in the past 5 months.. all with American..
since corona virus they now send out full flight notification emails.. they have changed my flight with no fee or flight change difference MULTIPLE times in the last couple months FOR FREE, given I switched my flight to a day later.. but now I just switched it for 2 days later because they sent me an email saying it would be a full flight and my asthma is flaring today and they charged me $256 total.. wtf?!
When there was literally an option to change it for free yesterday.. American, dont change for free sometimes and then at cost difference others. So for my boyfriend and i to get home ONE WAY I just spend $550 total..
dont ever change your flight last minute people they wont work with you, especially when they are the ones that notified YOU that they would change it for free!! I’ll spend my money flying with Alaska.
- No compensation of any kind
Preferred solution: Price reduction
User's recommendation: When a flight change opportunity comes take it in advance even before you know you need to change your flight to a later date due to a FULL flight notification and have an ASTHMA flair up.
Asking for a refund
User's recommendation: American Airlines has poor customer suppory
Change flight
User's recommendation: Don't have any use or need to speak with American Airlines.
Pet travel
User's recommendation: Please have more pet travel information
Credit/Voucher can't make trip may have to have surgery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMiss spell first name
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaBecause I like to request a refund in a flight I buy yesterday afternoon
User's recommendation: Yes if I get good service
Horrible service
User's recommendation: NOT AT ALL SPEIAL IN PHILLY AIRPORT WORST SERVICE FOR CLIENTS
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Your post has two things going on. One, your bag was lost for 24 hours.
Two, you are complaining about a baggage charge from American.
You have to be an elite member in the program that Alaska/American offers to have baggage fees waived. Even if your luggage wasn’t lost for 24 hours, you still would have had to pay.