American Airlines
Reviews and Complaints
Want to apply for credit card.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmerican Airlines kept my money
- Some agents were helpful & some totally disrespectful
Preferred solution: Full refund
User's recommendation: Make sure you keep up with your deadline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oklahoma City, OklahomaAdvantage gold checked bag allowed
User's recommendation: Don’t use pissedcustomer
Satisfied and happy customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRobbed
- Steal from their customers
Preferred solution: Full refund
User's recommendation: Run
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am beyond disappointed
- Waste of all time and resources
Preferred solution: Full refund
User's recommendation: Absolutely NO
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Airline would not refund me ticket even with Dr.'s note
Company fixed the issue and I have been provided with full refund. I followed up with an additional complaint on the American Airlines website and received an email with an apology, confirming that the credit was going to be issued.
I proceeded to call American to explain the situation, but they told me that I had to submit everything online and that's what I did on Friday, June 23, 2023,Ticket number: 00123********. I sent them the ticket info along with the doctor's note, and they request was blatantly denied. I understand business is business and that the type of fare I had was not refundable, however, I do believe that this type of situations falls under one of their exceptions to the rules.
I have been an American flyer for a while, but this really broke my heart and my impression of the business. Their lack of understanding and empathy knows no limit and they have no shame.
- Somewhat reliable
- Customer relations is all through an online form
Preferred solution: Full refund
User's recommendation: Pick your fare type wisely, Executive Platinum Tier is not worth the trouble
Unable to receive credit on airline Case 733055
This past week my entire family together with my 85 yr old mother in law, Giuseppina Cugini, had planned to go to Cancun for a week. The night before the trip, our plans drastically changed because my dad was given 2-5 days left to live (he did by the way pass on Tuesday).
We all cancelled the trip including Giuseppina. For some reason my mother-in-law's ticket was purchased as a non refundable ticket (purely by mistake) Ticket number 00124********. Looks like we will all get our money refunded except her. She is 85, needs assistance and not able to travel alone and may never have that opportunity to travel by air again.
I asked for a refund given the circumstances and was denied. Case ID 733055
User's recommendation: Stay away from American Airlines
Delayed baggage
User's recommendation: Delivery with signature at hotel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck bag cost
I am so sorry! Its not your fault!
It originally started with just fly booking my ticket wrong! Then as I arrived to the Fayetteville Airport that Sunday an hour early as normally. Nobody came to the ticket both to check in my checked baggage so that I could clear security. So I called the help line while waiting to found out what was going on!
Eventually I went upstairs to check an see if there was anyway someone from NSA could help me but they said no it was to late. They said they had limited people to handle all areas an that I missed the chance to fly. As I explained the issue an that I needed to catch my flight they said I should have been there on time? When I was there before time!
The airport personnel were actually *** poor and unprofessional. I had other individuals coming in complain they had the same issue an even had lost baggage.
From now on I Will fly from Florence airport verse Fayetteville. Id rather drive a extra mile rather deal with *** poor personnel an poor management
- Poor customer service
Preferred solution: Full refund
User's recommendation: Fly from a different airport
Content was missing out of my suitcase
Preferred solution: Full refund
Claim
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oklahoma City, OklahomaAmount of inconvenience, frustration & the issue of sitting almost all day!
Too many delays and time changes.We had to fly into Oklahoma City & sat on the run way over an hour. I missed all the flights!
Ended up having to stay I Oklahoma City. AA provided vouchers. I sat in the plane ALL day waiting for different AA issues! Flights changed several times!
We finally got checked in @ The Wyndham Gardens after midnight! Im totally worn out!! Im 73yrs and in poor health.
Ill say a positive the flight attendants went above and beyond their patience & professionalism! The ground attendants were very professional, knowledgeable and efficient and was able to provide excellent customer service!
User's recommendation: Better proper planning to avoid future mechanical problems plus not forcing customers to sit long periods of time!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven’t been successful in getting a refund request through when going to the site, it just takes me back to original site. I paid for an upgrade but due to delay on AA part I want a refund!
- In general good airline
- If i do not get my refund that would be a con
Preferred solution: Price reduction
Cancelling flight. Speak with agent
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You need to be at check-in two hours prior to your flight, not one hour.