American Airlines
Reviews and Complaints
Covid test wont turn green to teavel
Preferred solution: Let the company propose a solution
I need a fax number to send lost luggage American airlines paperwork
- Phone number on web site no longer working
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got death in my family
- Customer service
- Unneccessary flight cancellations
Preferred solution: Get another flight please
The Counter staff under the name Mr Hays was really nasty. I needed to ask a question,
The Counter staff under the name Mr Hays was really nasty. I needed to ask a question.
he literally rolled his eyes.....and walked off to help someone else while I was trying to resolve what I had felt was so disrespectful. I tried asking him what had I done to deserve such treatment. He stayed totally silent, no explanation. I myself am a very happy and love to laugh person.
I even asked the lady staff beside him what was wrong.....bad day or what. She didn't reply. I've never received such treatment from any other airline. I usually fly with Southwest but decided I'd give you guys a try.
It's been years sine I flew with AA. I MOST LIKELY WILL NEVER FLY WITH AA AGAIN! If Mr Hayes was having a bad day he should have spoke to his supervisor about it for a solution. Or go home til his attitude is better.
And BTW, I asked him why he was walking away instead of completing my ticket....again refused to acknowledge I spoke.
Pretty sure I will not fly with u guys again.
Thank you Though for taking the time to read my email.
And hope you have a great New Year 2022!!! PLEASE FEEL FREE TO CONTACT ME IF YOU WANT CLARIFICATION, MORE INFO ETC.
NoSincerely,
Cherryl Howe
CKH1957@***.COM
253495****
User's recommendation: None at the moment with unresolved issur9
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRedund
Preferred solution: Full refund
User's recommendation: Husband passed away and need and refund for my 2tickets
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerAmerican airlines has lost their respectability for how they treat their customers
- Treatment and delays
- Taking advantage of customers during global pandemic
- Very poor customer services and employees without good knowledge
Preferred solution: Full refund
User's recommendation: Book with another airline who isn’t going to tell your family member when they get to the gate that they cannot board because they don’t have a seat, when her seat should’ve been assigned to her when she checked in.
Flight Canceled no reason and did not care about me
Preferred solution: Price reduction
User's recommendation: Pick a different Airline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisCant login, and My flight is tomorrow
User's recommendation: During these times that we are n. Lots of death n families etc. People are flying again and when you go online you shouldn't have to try 10 times and no results. Try having more staff to assist during the Holidays and Peak time to assist with on line passengers.And phone calls.I was blessed to get a worker with good Customer Service skills. All Senior and Disable done get that. And just give up and don't fly again.
Unable to speak to ANYONE at your company
- No pro what so ever only confusion to aa policies
- Lack of corporate responsibility
Preferred solution: I want to use my credits!
User's recommendation: Go to a different airline
You canceled my return flight / I'm stranded.
AYUFBB
Kenneth Reynolds was set to leave San Diego on 10/6 to head to Lubbock Texas. When he arrived for his flight in San Diego, he was informed his flight was CHANGED (no call, text, or email).
AA chose to redirect the flight to DFW - and add a 12 hour layover, overnight without hotel. This would have caused him to miss his nieces wedding in Clovis NM. He had to get a supervisor and beg to get his flights straightened out. Finally a supervisor was able to reroute him, but he had to RUN to make the flight.
He barely made it to Clovis NM 7 hours before the wedding.
On 10/10 - his return, he checked in early from Clovis NM, before he had his 70 year old mother drive him to Lubbock, TX for his flight. AGAIN, he was NOT INFORMED of his flight cancellation. He was STRANDED in Lubbock TX - without a place to stay. He was told he was on STANDBY the next day - not first class - like the ticket he paid for and his chances werent good the following day.
We both called Customer Service and were placed on hold for 2 hours ONLY to find out that we have to WRITE OR FAX a request for FULL refund which we were already told would be denied.
How is this possible that a major airlines does not respect their customers enough to talk to them on the phone and hear their complaints? This entire trip was ruined and sabotaged by AA from the start. Kenneth Reynolds expects and deserves a FULL refund of his purchased ticket. The LEAST he should receive is a first class voucher for travel.
AA owns the cancellations and lack of customer communication entirely. You are costing him the price of his ticket / A full days wages ($663.50) the price of his RENTAL car he had to procure To drive roughly 1000 miles to get home in 15 hours (roughly $150 without gas) This is beyond ridiculous. I cannot fathom a major airline not making this up to their customers. If this was one hiccup - it would have been tolerable, yet it wasnt.
This was a cluster from beginning to end. Weather was only the last straw and still - no rerouting to different locations was ever offered. This is asinine behavior that literally leaves customers without security in their travel, safe places to lay their head, and ungodly extra costs for corporate decisions that do not keep the CONSUMERS best interest in mind. I am appalled at the sheer gall to ignore your customers well-being during travel.
I implore you to adequately correct these transgressions and fully refund his ticket.
What should have been a joyous trip turned into a very very expensive nightmare.
If you would like to actually CALL Kenneth - and hear what he has been through with your airlines, please call him directly.
Thank you. I hope you make this right.
- Will have to give me vouchers to ride again
- Poor customer service
- Flight delays and cancellation
Preferred solution: Full refund
Lost laggage
Preferred solution: Deliver product or service ordered
A complaint about an employee
Preferred solution: Let the company propose a solution
User's recommendation: Don’t fly American
Refund of cancellation trip tickets
Use air miles
Preferred solution: I would like to use my air miles.
User's recommendation: Don’t bother saving miles, you can’t use them.
My flight has been pending for a long time
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