Hermita F
map-marker Hayward, California

Covid test wont turn green to teavel

Hi, I took a rapid covid test yesterday, download it in the portal, and it's rejecting the test. I don't know why, and I have a flight for tomorrow night. I've never done this before, so I really need some help to travel tomorrow night. Not only that, but I have rescheduled twice, I really need some help
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Preferred solution: Let the company propose a solution

GRETCHEN M Ohk
map-marker Chestnut Hill, Massachusetts

I need a fax number to send lost luggage American airlines paperwork

I need a fax number so I can send the information that you need in for my lost luggage on flight 1097
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Cons:
  • Phone number on web site no longer working

Preferred solution: Full refund

Michael M Aow

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got death in my family

And family got Covid-19sand I lost a family member and I couldn't talk to anyone about my flight long wait times and it for my job new job at that please help me please
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Loss:
$45000
Pros:
  • Customer service
Cons:
  • Unneccessary flight cancellations

Preferred solution: Get another flight please

Cherryl H Dym
map-marker Dallas, Texas

The Counter staff under the name Mr Hays was really nasty. I needed to ask a question,

The Counter staff under the name Mr Hays was really nasty. I needed to ask a question.

he literally rolled his eyes.....and walked off to help someone else while I was trying to resolve what I had felt was so disrespectful. I tried asking him what had I done to deserve such treatment. He stayed totally silent, no explanation. I myself am a very happy and love to laugh person.

I even asked the lady staff beside him what was wrong.....bad day or what. She didn't reply. I've never received such treatment from any other airline. I usually fly with Southwest but decided I'd give you guys a try.

It's been years sine I flew with AA. I MOST LIKELY WILL NEVER FLY WITH AA AGAIN! If Mr Hayes was having a bad day he should have spoke to his supervisor about it for a solution. Or go home til his attitude is better.

And BTW, I asked him why he was walking away instead of completing my ticket....again refused to acknowledge I spoke.

Pretty sure I will not fly with u guys again.

Thank you Though for taking the time to read my email.

And hope you have a great New Year 2022!!! PLEASE FEEL FREE TO CONTACT ME IF YOU WANT CLARIFICATION, MORE INFO ETC.

NoSincerely,

Cherryl Howe

CKH1957@***.COM

253495****

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User's recommendation: None at the moment with unresolved issur9

Bessie S Dra

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Verified Reviewer

Redund

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American Airlines - Redund
My husband passed away and need a refund for me and my little girl tickets we are going to drive all his stuff home so cant fly
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Preferred solution: Full refund

User's recommendation: Husband passed away and need and refund for my 2tickets

See K Lhu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

American airlines has lost their respectability for how they treat their customers

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American airlines has lost their respectability for how they treat their customers
American airlines has lost their respectability for how they treat their customers. Today Sunday 18 July my mother had a 5:30 AM flight back to Austin Texas my mother has been in the airport since 4 AM this morning still walking around trying to find a flight trying to find someone to put her in a seat why would my mother be on standby when her ticket was purchased and she had no problem flying to New York but she has a problem returning back home. American Airlines treat their customers like garbage.
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Cons:
  • Treatment and delays
  • Taking advantage of customers during global pandemic
  • Very poor customer services and employees without good knowledge

Preferred solution: Full refund

User's recommendation: Book with another airline who isn’t going to tell your family member when they get to the gate that they cannot board because they don’t have a seat, when her seat should’ve been assigned to her when she checked in.

GREGORY T Jyf
map-marker Merritt Island, Florida

Flight Canceled no reason and did not care about me

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Canceled my flight last minute before returning to my base. They were not interested to help in any way. Worst airline around I will never use again, this is the second in a couple of months that this has happened to me.
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Loss:
$150

Preferred solution: Price reduction

User's recommendation: Pick a different Airline

June G Etd

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Verified Reviewer
| map-marker Chicago, Illinois

Cant login, and My flight is tomorrow

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Couldn't log on to pre check n on line. After 10 tries I phone customer service was told 2hrs and 14min wait for a personal contact. Was given option to wait for a call back r continue to hold .i chose call back. C Service worker did call back around 2 hrs. Worker was pleasant and accommodating. I was trying to get back home. I had just attended my second funeral n 7days both were close family members. The next day was a day from Devil at American Airlines n Atlanta , Georgia 11/22/2021. I filed a complaint for that day. I didn't mention the funerals. But that was my reson for flying.
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User's recommendation: During these times that we are n. Lots of death n families etc. People are flying again and when you go online you shouldn't have to try 10 times and no results. Try having more staff to assist during the Holidays and Peak time to assist with on line passengers.And phone calls.I was blessed to get a worker with good Customer Service skills. All Senior and Disable done get that. And just give up and don't fly again.

Elina D Jfm
map-marker Glen Cove, New York

Unable to speak to ANYONE at your company

It's as tho AA has left earth. Cannot call any number - chat - etc to solve my issue. I guess I'm not traveling with your company!!!! Just awful
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Loss:
$400
Pros:
  • No pro what so ever only confusion to aa policies
Cons:
  • Lack of corporate responsibility

Preferred solution: I want to use my credits!

User's recommendation: Go to a different airline

Kenneth R Dnn

You canceled my return flight / I'm stranded.

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Original review Oct 11, 2021

AYUFBB

Kenneth Reynolds was set to leave San Diego on 10/6 to head to Lubbock Texas. When he arrived for his flight in San Diego, he was informed his flight was CHANGED (no call, text, or email).

AA chose to redirect the flight to DFW - and add a 12 hour layover, overnight without hotel. This would have caused him to miss his nieces wedding in Clovis NM. He had to get a supervisor and beg to get his flights straightened out. Finally a supervisor was able to reroute him, but he had to RUN to make the flight.

He barely made it to Clovis NM 7 hours before the wedding.

On 10/10 - his return, he checked in early from Clovis NM, before he had his 70 year old mother drive him to Lubbock, TX for his flight. AGAIN, he was NOT INFORMED of his flight cancellation. He was STRANDED in Lubbock TX - without a place to stay. He was told he was on STANDBY the next day - not first class - like the ticket he paid for and his chances werent good the following day.

We both called Customer Service and were placed on hold for 2 hours ONLY to find out that we have to WRITE OR FAX a request for FULL refund which we were already told would be denied.

How is this possible that a major airlines does not respect their customers enough to talk to them on the phone and hear their complaints? This entire trip was ruined and sabotaged by AA from the start. Kenneth Reynolds expects and deserves a FULL refund of his purchased ticket. The LEAST he should receive is a first class voucher for travel.

AA owns the cancellations and lack of customer communication entirely. You are costing him the price of his ticket / A full days wages ($663.50) the price of his RENTAL car he had to procure To drive roughly 1000 miles to get home in 15 hours (roughly $150 without gas) This is beyond ridiculous. I cannot fathom a major airline not making this up to their customers. If this was one hiccup - it would have been tolerable, yet it wasnt.

This was a cluster from beginning to end. Weather was only the last straw and still - no rerouting to different locations was ever offered. This is asinine behavior that literally leaves customers without security in their travel, safe places to lay their head, and ungodly extra costs for corporate decisions that do not keep the CONSUMERS best interest in mind. I am appalled at the sheer gall to ignore your customers well-being during travel.

I implore you to adequately correct these transgressions and fully refund his ticket.

What should have been a joyous trip turned into a very very expensive nightmare.

If you would like to actually CALL Kenneth - and hear what he has been through with your airlines, please call him directly.

Thank you. I hope you make this right.

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Loss:
$1498
Pros:
  • Will have to give me vouchers to ride again
Cons:
  • Poor customer service
  • Flight delays and cancellation

Preferred solution: Full refund

Aram T Dzs
map-marker Anaheim, California

Lost laggage

I lost my luggage and I didnt get it yet.At the airport I told the coustomer service and I have been told they will call me but I didnt get any call
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Loss:
$2500

Preferred solution: Deliver product or service ordered

Natan O Oxc
map-marker North Miami Beach, Florida

A complaint about an employee

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Completely unrespectfull employee Leonardo , boarding flight to London from Miami. Not respecting seat number , downgrading , not calling the manager , shouting to a minor traveling alone. Not even having the balls to give his last name.
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t fly American

Anonymous
map-marker Clovis, California

Refund of cancellation trip tickets

Received response from AA saying my refund will be issued in the next 30 days and I havent received any refund !
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Joy W Oyq
map-marker Petoskey, Michigan

Use air miles

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I have 120,000 miles through aaadvantage but cannot use any of them to book a flight I. The contiguous US.
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Loss:
$1200

Preferred solution: I would like to use my air miles.

User's recommendation: Don’t bother saving miles, you can’t use them.

Katherina Dyd
map-marker Pittsburgh, Pennsylvania

My flight has been pending for a long time

I got a flight a couple of weeks ago with my advantage card. It is still pending and I never got a email confirmation. TOXXU UC.
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