American Airlines
Reviews and Complaints
Lost my phone because of a raggedy plane
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Verified ReviewerCouldn’t finish my request
In a previous call around the weekend of black Friday, when I booked the trip, I called and asked the customer service lady to add our baby on lap to the trip. The lady said she did.
I found out this morning that she didnt. So I called again and this time the customer service agent asked me for my credit card details to pay the taxes for our baby, which I did. The agent told me my credit card was declined which I find crazy since I have no outstanding bookings so I have full room for making payments.. The agent did add our baby to the booking but we still have to pay the taxes at the check-in.
When I found out our baby was not added to the booking I stressed due to the fact that we fly out tomorrow. Also, I remember the taxes were much lower, around 130 and now its around 230.
Update: I had to call again because I needed to pay the taxes before check-in. This time my credit card was not declined.
The third agent I spoke with asked me a lot of questions that the previous agent did not. The previous agent seemed very uninterested and didnt help at all and he was a bit rude.
Preferred solution: Price reduction
User's recommendation: Check your reservation online to see if your request has been updated in your booking info
Poor customer service and lostvofvluggage.
I requested a wheelchair at DFW. When arrived I asked befor getingvoff the lane at the door, if ter wsa wheelchair for me.
I wctold onecI got off the plane, there will be one waiting for me. Know onevever showed up. I as in a lot of pain, started trying to walk and some one stoped to help. She stopped a worker who was coming toward us with a wheelchair and askedcifvhe could help me, he said he work for another airline and was going to pick up another customer.
Later she found some other worker to help, it was not AA. I was so disappointed in the help of AA staff. My luggage got lost and was told that they will contact me once they receive my luggage. I was never contacted until I went back to Seattle Airport to see were my luggage were.
I had to wait thirty minutes due the worker was late for work which made me paid more for parking. After all of my stress and disappointment wiith AA.
Later I ws told that it wa delivered to my hotel and know called to inform me of anything. Very upset with AA customer service support.
Respectfully,,
Letricia Chandler
User's recommendation: If you feel that you are not getting the customer service treatment that you need, please report your concerns, it may help the next person.
Customer Service... Non-existent...terrible...routed in circles...can't reach customer service without given the run-a-round and canned email responses!
User's recommendation: Use another airline!
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Verified Reviewer6hr delay !! And you only give me 12 dollar food voucher . Insulting
- Non
- Incompetent reservations staff
Preferred solution: Full refund
Statement
I was charged $200 dollars for one suitcase
User's recommendation: I’m still waiting for my refund for the $200 dollars that was charged to my credit card
1st flight canceled! 2 ms flight bright issues moves 2 gates! 3 rd issue pilot comes over speaker and lies to us about departure! call customer service and say sorry for your luck and 2 hours later si
- She try pro is con
Preferred solution: yes flying in to louisville for work and losing rental car and hotel fees!
User's recommendation: *** no
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Verified ReviewerCancelling flights with no notice
- Unreliable
Preferred solution: I am looking to be refunded for the Air France tickets I had to buy.
User's recommendation: Do not book with them, not reliable
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Verified ReviewerUrgent Feedback: Unsatisfactory Experience with American Airlines
Dear American Airlines Customer Service,
I am writing to express my extreme disappointment and frustration regarding my recent experience with American Airlines. My flight, which was supposed to be a smooth and stress-free journey, turned into a nightmare due to a series of issues that reflect a severe lack of organization and customer care.
First and foremost, I want to address the significant problem of insufficient staff at the airport.
There was a noticeable shortage of personnel, leading to unacceptable delays and a serious lack of wheelchair assistance. Despite requesting assistance in advance, I had to wait for 30 minutes, causing a significant delay and nearly causing me to miss my flight.
Moreover, the wheelchair assistance provided was far from adequate. Two hearing-impaired passenger traveling with other other was paired with me because the airlines was short handed. I expected American Airlines to assist us effectively.
However, the responsibility was unjustly placed on me to guide the fellow travelers while I was being wheeled to board the plane. This situation not only put us in a vulnerable position but also highlighted the airline's lack of consideration for passengers with disabilities.
I am deeply disappointed by this experience, as it not only caused inconvenience but also left us all feeling neglected and frustrated. I urge American Airlines to take immediate action to rectify these issues and ensure that such situations do not occur in the future.
Passengers with disabilities deserve respect, dignity, and assistance that meets their needs.
I kindly request a prompt response addressing the actions American Airlines intends to take to prevent such incidents from happening again. Your attention to this matter is crucial to ensuring the safety, comfort, and overall satisfaction of all passengers.
Thank you for your immediate attention to this urgent matter.
Sincerely.
Preferred solution: To address the actions American Airlines intends to take to prevent such incidents from happening again. It is crucial to ensuring the safety, comfort, and overall satisfaction of all passengers requesting special accommodations.
User's recommendation: Passengers with disabilities deserve respect, dignity, and assistance that meets their needs.
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Verified Reviewer | Riverdale, GeorgiaI lost my luggage
Buy ticket
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Verified ReviewerDelay laggage
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for seats, didn’t get them. No refund.
- All cons
Preferred solution: An apology, seat money form American and jet blue refunded. Bonus miles for my trouble would be nice, but I’m not counting on it.
User's recommendation: DO NOT FLY. You will get screwed over one way or another last minute and will have to pay for something that was supposed to be included, or pay twice for something.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaDamage suitcase
Preferred solution: Full refund
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Your luggage is garbage...