Flew for my first time on American Airlines and 50% of their flights during my travels had problems. One of them was weather related, which I realize is not their fault, but since my re-booked flight was the NEXT EVENING you think they pay for a hotel... which they...Read more
Checked in for all legs of my flight,2154 YAK to DFW, on 8/10/17 at 11am. When I arrived for my 3:22 flight from SEA to DFW there was no boarding group on my pass which was problem number one! Due to this missing number I was told I had to board the plane in the last...Read more
On August 8, 2017, we had tickets to fly from Dallas to Miami on flight 905, as a continuation of our trip from San Francisco. When we landed in Dallas, we had a message that our flight was delayed in 2 hours, as time went by, the delay increased until, finally the...Read more
Dfw Airport, Texas
I didn't like
- No explanation nor apologies
- Lack of compensation for extraordinary delays
- No compensation of any kind
American Airlines - My iPad was stolen by airline during my flight
During the fligh from Norfolk, Virginia on July 26 2017 flight operated by American Eagle, flight number 3796 , when I arrived at Miami I noted that the IPad was stolen . I don't recomend this airline to anybody , I am really upset with this matter.
I purchased 5 tickets to Italy. I was not expecting wild fires and volcano to be on fire. People are being evacuated. They do not care. Beware if you buy a ticket them they will not refund you if there is a natural disaster where you are going. Town I'm going to is being evacuated. Company doesn't care if you die. Customer relations didn't help me.
American Airlines - Flight 2208
This is horrible. Booked to leave at 2:30. It's now 6:30. We've been sitting on the plan for multiple hours. Now your flight attendants have timed out. You didn't know that? Your customer service is horrible. You should be ashamed.
Late late late No power plugs Missed departure time many times They don't care
Frontier, Delta and American Airlines were all fined for under reporting complaints and baggage issues. AA promised me a hotel room for leaving me stranded half way to my destination. Customer service desk told the same crowd they were out of hotel coupons but we could...Read more
I was traveling alone with my 2 year old daughter and my 9 month old son. I purchased tickets for myself and my 2 year old and made sure we were seated next to one another. When I received boarding passes they told me I would have to talk to them about the seating...Read more
My wife and I are very unhappy with American Air Lines for the lack of communication surrounding our recent flight. Our original flight from West Palm Beach to Chicago was supposed to leave at 10:40 am and arrive in Chicago at 12:30 pm. We were packed, ready to go and...Read more
I was travelling to Stuttgart from Charlotte through London. My connecting flight to Stuttgart was cancelled so I was rerouted through Dusseldorf. My flight to Dusseldorf was delayed so I missed the connection. That's when the fun really started. They put me on a...Read more
I had a very bad experience with AA on my way back from vacation. I purchased tickets with designated sits months in advance and checked in 24 hours before the flight. We had our boarding passes on our phones, however when we were boarding the plane, we were given...Read more
I am an 81 year old widow on a fixed income recovering from recent knee surgery. I planned a vacation with my daughter and her two teenage daughters. American Airlines cancelled our flight and said casually that the airplane was "broken" (sic) and there was no...Read more
I have given this airline too many chances but no more. I've noticed the last few years, EVERY. single.time. I book with them, they mess around with the flight times, or cancel a flight and throw me on another one with different departure times. If it's only 20-30...Read more
I didn't like
- No solution to issues
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