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I have been trying to book 1st class seats domestically using frequent flyer miles for over four months and seats did not open up until two days before the flight and still not the right days. I find it very hard to believe that someone canceled at the last minute. I...
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1.6
#1040318
Reply to reviews
I just returned form the trip that I took to Washington DC. We were on a business/fun trip. American Airlines totally ruined the trip. Not only did we not get to DC in time to anything, the same thing happened on the return flight home. Our flight was delayed and we...
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LadyScot
LadyScot

The reason given for the delays and cancels are what? Airlines don't delay or cancel flights for the he.ll of it. Your whole post is stu.pid.

Anonymous
Anonymous

Complaints about delayed and cancelled flights drive me nuts. There are about a thousand reasons flights can be delayed. There are regulations and laws in place preventing f...

1.0
I didn't like
  • Flights delayed or cancelled
#1036226
Reply to reviews
American Airlines - Reserved seat given to AA staff and Damaged seat for Customer
American Airlines - Reserved seat given to AA staff and Damaged seat for Customer
I was travelling from Richmond, VA to Albany, NY for an urgent business trip, and was boarded to AA flight to ALB at last minutes, as the flight from RIC was late to get taxied and opened the door for passengers to exit (there is no proper reason I know for this...
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LadyScot
LadyScot

"They also tried to justify their action by quoting their 2000+ lines of rule."If you don't like the policy don't fly any airline.

Buying Flight Tickets Review

American Airlines
#1045207
1.4
Airline delays . Along wth a United Airlines and Spirit Airlunes. Get it together. Horrible service, we pay more and you still can't get in the air on tine. More delays to and from LAX. You suck!!!!
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Short Review for February 27, 2017

American Airlines
#1014270
1.0
My flight was at 630am from Baton Rouge to Dallas. Flight was cancelled because "there was not enough flight crew." Flight delayed to 11am. I asked the ticket agent to put me on the earlier flight, he said that the flight was full already. I then watched the ticket agent give 2 non revs tickets to board the plane and not the paying customers who have been delayed and inconvenienced.
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Short Review for January 18, 2017, Other

American Airlines
#993224
1.5
AA refused to check my bags to my final destination. International flight and 4 AA flight. Then a one hour flight on a different airline since AA does not fly there. New policy!
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American Airlines Customer Care Review

American Airlines
#974533
Flight from CLT to Gnv american decides to change planes to the smallest o t they own. About 15 people get bumped. So sorry its not our fault the airline wants to use smaller aircraft. But we will put you in standby for the next flight in o more hours. Hello but it only takes 6.5 hours to drive it. WOW dumb ***..will never use American again
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American Airlines - Customer Care Review from Phoenix, Arizona
American Airlines, what a shame! I bought a hoverboard in Los Angeles to bring as a present to my grandson. I dispatched the item (AA 35 16 04) at Burbank Airport (LA) on my flight AA 5879 to Phoenix, my first stop to Brazil. At that point I was informed that the item...
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LadyScot
LadyScot

It is your responsibility to know what you can take aboard an aircraft. Every airline has a restricted items list on their website, and every single ticket counter has a scree...

Anonymous
Anonymous

It was your responsibility to make sure the item would be okay to take on the flight. Five seconds on the TSA website would have told you it's not. Another case of "blame an...

American Airlines - Flight 5324 Review
My wife was coming from akron Ohio to Fayetteville, NC, via American airlines, with a stop at Charlotte. The first flight was delayed about 45 minutes, which was ok compared to the next flight, which was delayed by 3:39 minutes and counting, as she was told the plane...
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LadyScot
LadyScot

Then drive and don't fly since delays can happen with EVERY airline in existence. People like you drive me nuts.

Anonymous
Anonymous

So you're pissed that your flight was delayed while the plane was repaired? Would you prefer that they just fly anyway and risk a dangerous flight? Good grief.

1.3
#1028217
Reply to reviews
Three girlfriends and I purchased tickets for a spring break trip to Cancun leaving March 13th to the 19th 2017. I received an email stating that our flight had been cancelled due to weather so we called and they put us on a different flight our original flight was to...
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LadyScot
LadyScot

Two words for you: TRIP INSURANCE.There are reasons that the FAA has regulations for flight crews. Do you want a sleepy pilot flying your plane in bad weather? Your complaint ...

Anonymous
Anonymous

You imply that it was American Airlines fault, yet the only two problems that cancelled or delayed flights was the weather and the FAA required crew rest period. (If the weath...

#1023612
Reply to reviews
My wife and I had a flight booked to Cancun from Phoenix on the 17th March. The flight was upgraded to a select seat and paid for. When we arrived at the airport at the baggage check in we were informed that that flight was 'cancelled' and the only way was through San...
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Anonymous
Anonymous

"all the 'stand by' passengers"Oh the humanity!! Drama much?Did you get to your vacation? Did you have fun or did you fume over this? This happens all the time, the grown and ...

1.2
I didn't like
  • Poor customer service
  • Cancelled flight
#1022149
Reply to reviews
I had to book last minute travel to PHL to see my dying grandfather. My husband is very ill, and therefore I had to travel by myself with our infant daughter. I paid $15 to upgrade to a preferred seat, and even so my boarding group was listed as GROUP 7. When I arrived...
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Anonymous
Anonymous

Agree totally with the comment below. I'm sick of people expecting everyone else to stand still while they get special assistance simply because of poor planning. And I'm ex...

Anonymous
Anonymous

"Each ticketed customer is allowed 1 stroller. Only small, collapsible and light strollers (up to 20lbs/9kgs) can be checked at the gate. Any stroller that weighs over 20lbs/9...

1.2
#1017996
Reply to reviews
I thought I was booked on Feb. 13th. for a flight the next day at 2:33. The site was acting up, finally it showed I was booked. I paid the $195. My cousin dropped me off at the airport on the 14th. I went to the ticket counter to check in. The agent told me I was...
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Anonymous
Anonymous

"I thought I was booked"This pretty much says it all. You thought you were booked.

#1015884
Reply to reviews
IN DCA flight 563. Everyone gets on board, then they announce that the AC is out, they've been working on locating a part for an hour!!! Why even have us board the flight!! Told us it would be 2 hours. We all get off the plane, then they say it'll be 3 hrs. This isn't...
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Anonymous
Anonymous

How does broken part equate to mis-management? There are millions of parts on an airplane. No company can stock every part at every airport. Part breaks, airline thinks has p...

offconsumerpissed
offconsumerpissed

"No compensation to me for their mis-management."You paid for a flight. You got a flight. Please don't waste people's times by acting like some precious sunflower that is abov...

#1003751
Reply to reviews