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We have been at the airport sicne 4:00 pm, waiting for our flight at 8:55pm. We start to get curious at 8:40 because there have been no updates on our flight, so we go to one of the costumer service desk and ask them if we are at the correct spot for our flight. She...
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Anonymous
Airline Police

Friends don't let friends fly on American Airlines. Their customer service is zero.

#1130326
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My mom couldn't make it to LA to spend Christmas with us so I decided on rescheduling our flights for Thanksgiving week for Christmas instead. I was having a lot of technical difficulties changing the flights on line. Each time I picked new flights and put in my credit...
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1.0
I liked
  • Pricing and available flights
I didn't like
  • Charged for a service
  • Poor customer service
#1127660
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On October 27 2017 while on flight AA 1230 at approximately 7:50 PM a flight attendant who refused to identify himself and said his name was AA #2 Hispanic young individual, Was highly disrespectful as I returned to my seat #14 C attendants were serving Row 15, as I...
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Anonymous
Anonymous

"my seat #14 C attendants were serving Row 15, as I "So help me out here. You expected them to stop serving just so you could slide by? Get out of here with the nonsense. Anyo...

2.5
I liked
  • One older fligt attendat who was very respectful
I didn't like
  • Rude and disrespectful fligt attendants while on flight aa 1230
#1126372
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American Airlines - Aggregated traveler

American Airlines
#1101490
Plane is hot..no air circulation..and no tvs to watch movies on a 7 hour flight...totally rediculous !! Won't fly American again
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American Airlines - My iPad was stolen by airline during my flight

American Airlines
#1080457
1.0
Details
During the fligh from Norfolk, Virginia on July 26 2017 flight operated by American Eagle, flight number 3796 , when I arrived at Miami I noted that the IPad was stolen . I don't recomend this airline to anybody , I am really upset with this matter.
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Exchange, Refund and Cancellation Policy
Level of Comfort
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Price Affordability
Product or Service Quality
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Value for money
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American Airlines

American Airlines
#1077573
I purchased 5 tickets to Italy. I was not expecting wild fires and volcano to be on fire. People are being evacuated. They do not care. Beware if you buy a ticket them they will not refund you if there is a natural disaster where you are going. Town I'm going to is being evacuated. Company doesn't care if you die. Customer relations didn't help me.
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American Airlines - Flight 2208

American Airlines
#1068372
1.0
Details
This is horrible. Booked to leave at 2:30. It's now 6:30. We've been sitting on the plan for multiple hours. Now your flight attendants have timed out. You didn't know that? Your customer service is horrible. You should be ashamed.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
ON 9-4-17 I HAD A FLIGHT TO SPRINGFIELD, MO FORM WV. BOOKING # 44095406, PYIOVR. FIRST PLANE WAS #4806 HUNTINGTON TO CHARLOTTE WITH A 59 MIN LAYOVER. WELL THAT DIDN'T HAPPEN, I WAS IN A WHEELCHAIR AND WAS TO GET ON FLIGHT 3758, CHARLOTTE TO SPRINGFIELD ARRIVING AT...
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#1125178
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We were very disappointed in every aspect of Am. Airlines. Fees, pricing, paid upgrades, food, entertainment, comfort, security, aircraft. We paid extra for better seating but found out there was a solid wall in front & nowhere for us to stow our purses or laptops...
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Anonymous
Anonymous

"Most airlines give you free checked "Then you should have flown those airlines rather than agree to the terms of service for this one. No one at airline A cares what airline ...

#1117057
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I was in first class last night on AA Flight 1052. The flight was delayed for hours due to storms in Raleigh, North Carolina. After quite a while in the air, the flight attendant took jackets to hang. During landing, I saw the flight attendant return men's jackets but...
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#1114157
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I flew for Phoenix to Fresno on Friday for a wedding on Saturday. Arrived at 6 am for a 7:35 departure flight cancelled at 11:45. Assigned a 1:45 flight sat in plane with no air for 45 minutes. Missed rehearsal and dinner. They did provid snacks and lunch. Sunday...
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Anonymous
Smirky

No, be afraid to fly if they DON'T do maintenance.Hey , you're a poet : " did provid" ."Due to" not "do to" .What has your hate been changed to ?

5.0
#1109067
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For 6 years I have used American Airlines for my vacation. When I went to Cabo. The Airplane was filthy and the Flight Attendants were very rude and you never saw them thru iut the 2 hour flight inly during service drinks and a small bag if peanuts. If you didn't fly...
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1.2
#1108623
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I was flying back from London, UK to Charlotte, US on 7/22/17. The flight attendants were very rude and racist towards my 3 friends and I. They would attend to the other passengers and laugh and joke with them, but when we asked for something they responded with a dry...
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1.0
#1106760
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I love Charlotte 35 minutes late, arrived in Miami and they left us on the tarmac for 40 minutes. This made us miss our connection to Medellin. Sorry not our fault can't help you with the hotel or anything. Sorry can't get you on until 5:30pm tomorrow standby. Sorry...
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2.7
#1104831
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