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I was in first class last night on AA Flight 1052. The flight was delayed for hours due to storms in Raleigh, North Carolina. After quite a while in the air, the flight attendant took jackets to hang. During landing, I saw the flight attendant return men's jackets but...
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#1114157
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I flew for Phoenix to Fresno on Friday for a wedding on Saturday. Arrived at 6 am for a 7:35 departure flight cancelled at 11:45. Assigned a 1:45 flight sat in plane with no air for 45 minutes. Missed rehearsal and dinner. They did provid snacks and lunch. Sunday...
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Anonymous
Smirky

No, be afraid to fly if they DON'T do maintenance.Hey , you're a poet : " did provid" ."Due to" not "do to" .What has your hate been changed to ?

5.0
#1109067
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For 6 years I have used American Airlines for my vacation. When I went to Cabo. The Airplane was filthy and the Flight Attendants were very rude and you never saw them thru iut the 2 hour flight inly during service drinks and a small bag if peanuts. If you didn't fly...
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1.2
#1108623
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American Airlines - Aggregated traveler

American Airlines
#1101490
Plane is hot..no air circulation..and no tvs to watch movies on a 7 hour flight...totally rediculous !! Won't fly American again
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American Airlines - My iPad was stolen by airline during my flight

American Airlines
#1080457
1.0
Details
During the fligh from Norfolk, Virginia on July 26 2017 flight operated by American Eagle, flight number 3796 , when I arrived at Miami I noted that the IPad was stolen . I don't recomend this airline to anybody , I am really upset with this matter.
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American Airlines

American Airlines
#1077573
I purchased 5 tickets to Italy. I was not expecting wild fires and volcano to be on fire. People are being evacuated. They do not care. Beware if you buy a ticket them they will not refund you if there is a natural disaster where you are going. Town I'm going to is being evacuated. Company doesn't care if you die. Customer relations didn't help me.
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American Airlines - Flight 2208

American Airlines
#1068372
1.0
Details
This is horrible. Booked to leave at 2:30. It's now 6:30. We've been sitting on the plan for multiple hours. Now your flight attendants have timed out. You didn't know that? Your customer service is horrible. You should be ashamed.
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Additional Fees
Billing Practices
Customer service
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Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
I was flying back from London, UK to Charlotte, US on 7/22/17. The flight attendants were very rude and racist towards my 3 friends and I. They would attend to the other passengers and laugh and joke with them, but when we asked for something they responded with a dry...
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1.0
#1106760
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I love Charlotte 35 minutes late, arrived in Miami and they left us on the tarmac for 40 minutes. This made us miss our connection to Medellin. Sorry not our fault can't help you with the hotel or anything. Sorry can't get you on until 5:30pm tomorrow standby. Sorry...
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2.7
#1104831
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Since May 2017 had confirmed reservation and extra room seat assignment on three legs from Europe to Philadelphia, Philadelphia to Los Angeles and Los Angeles to Honolulu. October 9 2017 Went to check today, make sure all was well and they had given my extra room seat...
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1.0
I didn't like
  • Baaaaaaaaaad
#1104158
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9/11 FLYING FROM LAX TO BOSTON ARRIVING AROUND 10:30 PM I PAID FOR 1ST CLASS. THE SEAT ONLY TILTED SLIGHTED AND DID NOT RECLINE, NO FOOT REST. THERE WAS NOTHING THAT WAS 1ST CLASS ABOUT THIS SEAT AND IT WAS A WASTE OF MONEY AMERICAN SHOULD TAKE LESSONS FROM THE...
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Anonymous
Anonymous

You should probably either stop flying or stop paying for first class. This is what it is in today's economy. The airlines are all trying to make more $$ and thus reducing t...

1.0
I didn't like
  • 1st class was not 1st class
#1099675
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Traveling to Atlanta on business but meeting in Atlanta was cancelled due to Hurricane Irma. American Airlines stated publicly they would waive change fees but when I called to cancel and reschedule the same trip for the meeting rescheduled for October, I was told...
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Anonymous
Anonymous

IMO the fee is totally justified. The airlines should only have to refund if the hurricane impacts the flight, not because your meeting was cancelled.

#1099504
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My wife, seven year old daughter and I purchased tickets over the phone with an agent. At the time of purchase, the agent was not able to seat the three of us together. He did however assure us that since out daughter was a minor that she would be able to sit with one...
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#1095763
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Contact American Airlines

Mailing Address:
American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Phone:
(800) 433-7300
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Flew for my first time on American Airlines and 50% of their flights during my travels had problems. One of them was weather related, which I realize is not their fault, but since my re-booked flight was the NEXT EVENING you think they pay for a hotel... which they...
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Anonymous
Anonymous

Flights have delays all the time. If you don't plan for this when flying and can't handle the delays, then I suggest you drive.

1.1
I didn't like
  • Passing the buck
  • Too disorganized
  • No compensation
#1087420
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