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I love Charlotte 35 minutes late, arrived in Miami and they left us on the tarmac for 40 minutes. This made us miss our connection to Medellin. Sorry not our fault can't help you with the hotel or anything. Sorry can't get you on until 5:30pm tomorrow standby. Sorry...
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2.7
#1104831
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Since May 2017 had confirmed reservation and extra room seat assignment on three legs from Europe to Philadelphia, Philadelphia to Los Angeles and Los Angeles to Honolulu. October 9 2017 Went to check today, make sure all was well and they had given my extra room seat...
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1.0
#1104158
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9/11 FLYING FROM LAX TO BOSTON ARRIVING AROUND 10:30 PM I PAID FOR 1ST CLASS. THE SEAT ONLY TILTED SLIGHTED AND DID NOT RECLINE, NO FOOT REST. THERE WAS NOTHING THAT WAS 1ST CLASS ABOUT THIS SEAT AND IT WAS A WASTE OF MONEY AMERICAN SHOULD TAKE LESSONS FROM THE...
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Anonymous
Anonymous

You should probably either stop flying or stop paying for first class. This is what it is in today's economy. The airlines are all trying to make more $$ and thus reducing t...

1.0
I didn't like
  • 1st class was not 1st class
#1099675
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American Airlines - No compensation

American Airlines
#1104827
We left clt 35 minutes late, arrive in Miami and they leave us on the tarmac for 40 minutes, missed connection flight, they do not pay for your hotel, uber or anything. They waste your time like it was theirs. They totally do not care. I hate to say it but time to get the government involved with this airline
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American Airlines - Aggregated traveler

American Airlines
#1101490
Plane is hot..no air circulation..and no tvs to watch movies on a 7 hour flight...totally rediculous !! Won't fly American again
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American Airlines - My iPad was stolen by airline during my flight

American Airlines
#1080457
1.0
Details
During the fligh from Norfolk, Virginia on July 26 2017 flight operated by American Eagle, flight number 3796 , when I arrived at Miami I noted that the IPad was stolen . I don't recomend this airline to anybody , I am really upset with this matter.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
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American Airlines

American Airlines
#1077573
I purchased 5 tickets to Italy. I was not expecting wild fires and volcano to be on fire. People are being evacuated. They do not care. Beware if you buy a ticket them they will not refund you if there is a natural disaster where you are going. Town I'm going to is being evacuated. Company doesn't care if you die. Customer relations didn't help me.
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Traveling to Atlanta on business but meeting in Atlanta was cancelled due to Hurricane Irma. American Airlines stated publicly they would waive change fees but when I called to cancel and reschedule the same trip for the meeting rescheduled for October, I was told...
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Anonymous
Anonymous

IMO the fee is totally justified. The airlines should only have to refund if the hurricane impacts the flight, not because your meeting was cancelled.

#1099504
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My wife, seven year old daughter and I purchased tickets over the phone with an agent. At the time of purchase, the agent was not able to seat the three of us together. He did however assure us that since out daughter was a minor that she would be able to sit with one...
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#1095763
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Flew for my first time on American Airlines and 50% of their flights during my travels had problems. One of them was weather related, which I realize is not their fault, but since my re-booked flight was the NEXT EVENING you think they pay for a hotel... which they...
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Anonymous
Anonymous

Flights have delays all the time. If you don't plan for this when flying and can't handle the delays, then I suggest you drive.

1.1
I didn't like
  • Passing the buck
  • No apology
  • No compensation
#1087420
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Checked in for all legs of my flight,2154 YAK to DFW, on 8/10/17 at 11am. When I arrived for my 3:22 flight from SEA to DFW there was no boarding group on my pass which was problem number one! Due to this missing number I was told I had to board the plane in the last...
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Darkstarius
Darkstarius

Typical AA lies, they love to lie to customers. They tend to be very inconsistent about bags as well. Such as the TSA says that "*** packs" are counted as CLOTHING items. Yet,...

Anonymous
Anonymous

"She gets up and the flight attendant tells her to give her the carry on....there is room for it in first class"Let me guess, the other person was nicer and appeared more sane...

#1086693
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On August 8, 2017, we had tickets to fly from Dallas to Miami on flight 905, as a continuation of our trip from San Francisco. When we landed in Dallas, we had a message that our flight was delayed in 2 hours, as time went by, the delay increased until, finally the...
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2.3
Dfw Airport, Texas
I didn't like
  • No compensation of any kind
  • Lack of compensation for extraordinary delays
  • Length of the delay
#1085974
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American Airlines - Left stranded with nothing but promises
Frontier, Delta and American Airlines were all fined for under reporting complaints and baggage issues. AA promised me a hotel room for leaving me stranded half way to my destination. Customer service desk told the same crowd they were out of hotel coupons but we could...
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Anonymous
Smitty

You're repeating yourself and not providing some essential information.How were you stranded ? Where ? Why ? What was the price of your ticket ?How many in your party ? Di...

1.1
#1078850
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I was traveling alone with my 2 year old daughter and my 9 month old son. I purchased tickets for myself and my 2 year old and made sure we were seated next to one another. When I received boarding passes they told me I would have to talk to them about the seating...
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1.8
I didn't like
  • Customer service
#1075938
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