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1.6 Based on 176 reviews
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  • Customers like
    • Finally getting home 7
    • Worst 3
    • Worse customer service at any level 2
  • Customers don't like
    • Poor customer service 25
    • Customer relations 24
    • Delay after delay 13

The flight attendants are hateful bossy and lazy. I fly first class and the service is slow flight after flight. For those of us that live in the DFW area and have to use AA if we want any chance of a nonstop flight we have to use them. AA has a Hate relationship with their customers. They hate us and they show it and we hate them. *** of a way to run a business. They are the worst airline by screwing you out every dime they can their baggage... Read more

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A Sad Story…………the day when Jeff Walker had to leave his beloved family member behind in China……….. Dear Readers I don’t know where to turn. I have contacted various centers including American Airlines and the only responses which I received where from American Airlines and as you will read they put the blame all on me for losing my friend in the world, Alek. Below is my formal complaint to American Airlines. After the complaint you will see... Read more

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Passenger Smoking on American Airlines Flight 2515
1 of 4

I was seated in first class (5B) and started to feel like I could not breathe and my eyes were watering, then I looked over to see the passenger in (5E) smoking an e-cigarette, I got up and alerted the flight attendant servicing first class and her response was, "Oh ***, she's doing what?" She was then showed pictures and a video of the passenger smoking. When I left the plane at LAX myself and 2 other passengers (One was an asthma patient)... Read more

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I GOT TO THE AIRPORT EARLY AND THE AA AGENT SEND FOR A FEE I COULD TAKE AN EARLIER FLIGHT. I AGREED AND PAID $75 THEN THE FLIGHT LEFT LATER THAN MY ORIGINALLY SCHEDULED FLIGHT. WHEN I REQUESTED A REFUND, THE AIRLINE SAID NO AND WOULD ONLY GIVE ME A VOUCHER AND THE REAL JOKE IS THAT THE FLIGHT WAS DELAYED DUE TO CATERING - THIS WAS AFTER THE DAY BEFORE BEING DELAYED BY AA FOR 3 HOURS!!!!!!!!!!!!!!!!!!! EVERY FLIGHT I FLY WITH AA IS DELAYED I... Read more

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American Airlines LAX gate 63 , flight 1767 1st august 2016 5;55pm the greatest trouble makers of all time.. In fact.. To say that LAX 63 gate staff are sadistic, is an understatement. Apparently, they think they can break the law...The gate staff allowed my family luggage to fly unattended, which is against the LAW, due to classing myself and my children as , Dangerous to other passengers. You cannot have it both ways. Imagine if I was... Read more

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Don't ever fly American Airlines!!!!!!! They are the worst airline ever!!! They are completely incapable of arriving on time. 9/17/2016 Flying from Dallas to Jackson hole Wyoming, they put too much fuel in the plane, so they had to remove 7000 pounds of fuel. The person who tried to remove the fuel broke the mechanism which is used to remove fuel. We sat on the plane FOR 3 HOURS while they tried to figure out how to remove the excess fuel.... Read more

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American Airlines do not follow up on complaints. Don't ever expect a reply I read that you should file a complaint directly with the department of transportation and the better business bureau of you want your issue resolved. Don't bother going thru their complaint channels

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The past 2 flights with american Airlines did not deliver me to my destination city. I had to have my parents drive 9 hours total to come and get me. I have filed 3 complaints with no acknowledgement,, my next step is the department of transportation and better business bureau

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I live in Phoenix which was US Airways hub and no issues with US Airways. Ever since US Airways and American Airlines merged AA sucks! I reserved flight from Boston to Phoenix on Expedia on Jan 2016 for flight in Sep 2016. I get to Boston for 7:10PM flight and there is no reservation or flights for that time. I had to pay $430.00 on Jetblue flight from Boston to Phoenix. I call Expedia and they say AA changed flight from 7:10PM to 2:28PM for... Read more

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As I was getting near my seat on a flight from Dallas to San Antonio I noticed a 400 lb + man and prayed that he wasn't next to me. I am not unkind nor do I have predjustice I simply want to be comfortable in a seat that I paid dearly for! He was my seat mate to my left and as he stood to let me in (naturally I was in the middle!) I realized what I was in for and wanted to cry. Of coarse I couldn't do that because I couldn't offend the poor guy.... Read more

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