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Flew for my first time on American Airlines and 50% of their flights during my travels had problems. One of them was weather related, which I realize is not their fault, but since my re-booked flight was the NEXT EVENING you think they pay for a hotel... which they...
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Anonymous
Anonymous

Flights have delays all the time. If you don't plan for this when flying and can't handle the delays, then I suggest you drive.

1.1
I didn't like
  • No apology
  • Agents not telling truth
  • No compensation
#1087420
Reply to reviews
Checked in for all legs of my flight,2154 YAK to DFW, on 8/10/17 at 11am. When I arrived for my 3:22 flight from SEA to DFW there was no boarding group on my pass which was problem number one! Due to this missing number I was told I had to board the plane in the last...
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Darkstarius
Darkstarius

Typical AA lies, they love to lie to customers. They tend to be very inconsistent about bags as well. Such as the TSA says that "*** packs" are counted as CLOTHING items. Yet,...

Anonymous
Anonymous

"She gets up and the flight attendant tells her to give her the carry on....there is room for it in first class"Let me guess, the other person was nicer and appeared more sane...

#1086693
Reply to reviews
On August 8, 2017, we had tickets to fly from Dallas to Miami on flight 905, as a continuation of our trip from San Francisco. When we landed in Dallas, we had a message that our flight was delayed in 2 hours, as time went by, the delay increased until, finally the...
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2.3
Dfw Airport, Texas
I didn't like
  • No explanation nor apologies
  • Lack of compensation for extraordinary delays
  • No compensation of any kind
#1085974
Reply to reviews

American Airlines - My iPad was stolen by airline during my flight

American Airlines
#1080457
1.0
During the fligh from Norfolk, Virginia on July 26 2017 flight operated by American Eagle, flight number 3796 , when I arrived at Miami I noted that the IPad was stolen . I don't recomend this airline to anybody , I am really upset with this matter.
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American Airlines

American Airlines
#1077573
I purchased 5 tickets to Italy. I was not expecting wild fires and volcano to be on fire. People are being evacuated. They do not care. Beware if you buy a ticket them they will not refund you if there is a natural disaster where you are going. Town I'm going to is being evacuated. Company doesn't care if you die. Customer relations didn't help me.
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American Airlines - Flight 2208

American Airlines
#1068372
1.0
This is horrible. Booked to leave at 2:30. It's now 6:30. We've been sitting on the plan for multiple hours. Now your flight attendants have timed out. You didn't know that? Your customer service is horrible. You should be ashamed.
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American Airlines

American Airlines
#1065919
Late late late No power plugs Missed departure time many times They don't care
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American Airlines - Left stranded with nothing but promises
Frontier, Delta and American Airlines were all fined for under reporting complaints and baggage issues. AA promised me a hotel room for leaving me stranded half way to my destination. Customer service desk told the same crowd they were out of hotel coupons but we could...
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Anonymous
Smitty

You're repeating yourself and not providing some essential information.How were you stranded ? Where ? Why ? What was the price of your ticket ?How many in your party ? Di...

1.1
#1078850
Reply to reviews
I was traveling alone with my 2 year old daughter and my 9 month old son. I purchased tickets for myself and my 2 year old and made sure we were seated next to one another. When I received boarding passes they told me I would have to talk to them about the seating...
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1.8
I didn't like
  • Customer service
#1075938
Reply to reviews
My wife and I are very unhappy with American Air Lines for the lack of communication surrounding our recent flight. Our original flight from West Palm Beach to Chicago was supposed to leave at 10:40 am and arrive in Chicago at 12:30 pm. We were packed, ready to go and...
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2.7
#1075370
Reply to reviews
I was travelling to Stuttgart from Charlotte through London. My connecting flight to Stuttgart was cancelled so I was rerouted through Dusseldorf. My flight to Dusseldorf was delayed so I missed the connection. That's when the fun really started. They put me on a...
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2.8
I liked
  • Good availability from carlotte
I didn't like
  • Attitude of staff on long haul flights
#1069611
Reply to reviews
I had a very bad experience with AA on my way back from vacation. I purchased tickets with designated sits months in advance and checked in 24 hours before the flight. We had our boarding passes on our phones, however when we were boarding the plane, we were given...
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#1069594
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I am an 81 year old widow on a fixed income recovering from recent knee surgery. I planned a vacation with my daughter and her two teenage daughters. American Airlines cancelled our flight and said casually that the airplane was "broken" (sic) and there was no...
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Anonymous
Anonymous

So your flight was delayed and.....Everything else sounds like you have no clue what flying entails. Planes have issues sometimes - mechanical issues, weather-related, time-o...

Anonymous
Anonymous

How do I confirm that the long review I wrote is mine?Virginia Cazort

1.0
#1069447
Reply to reviews
I have given this airline too many chances but no more. I've noticed the last few years, EVERY. single.time. I book with them, they mess around with the flight times, or cancel a flight and throw me on another one with different departure times. If it's only 20-30...
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Anonymous
FU American Airlines

The people running this piece of garbage company belong in prison. Now they have started the despicable practice of adding an UPCHARGE to evrry single seat including middle. T...

Anonymous
Anonymous

We will wait for your complaint about your new airline.

2.3
I didn't like
  • No solution to issues
#1069267
Reply to reviews