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American Airlines is horrible! My coworker and I arrived an hour before to the St. Louis Airport 12/04/16 to catch flight 322 and they did not let us check in our bags. We had to leave our suitcases behind with our clothes and personal items. The staff at the counter was very insensitive and rude. I asked them for help, seeing if they could fly them on the next flight, mail them to me at my expense, get me on the next flight and all I received... Read more

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Airline consolidation is another name for airline monopoly. This leads to fewer planes, overbooking and higher prices to second rate airports. American has record profits and fewer flights than the two consolidated airlines merged a couple of years ago. As an American frequent flyer I get no real benefits from my miles when I want to use them. Why? Because they have no competition. It's time to breakup the airlines. Lamar Ball Read more

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i fly to Cancun every year in first class. I was allowed three 70 lb bags. i take two suitcases and one fishing tube. I bring home my rods every year as part of my package. This year American pulled a fast one and now labels it business class, costing me an extra 150 dollars. This is totally unfair to loyal customers. If I had been informed of this policy change I would have left my rods at my condo. US air was much more professional and would... Read more

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Our flight was cancelled due to a mechanical problems flying out of Arizona and I know mechanical problems are out of the Airlines hands and that is completely understandable. After a couple of hours we caught a flight to Charlotte and had to spend the night in Charlotte. The airline put us in a Hotel 6 that was nastiest Hotel we have ever stayed in. I really believe that it was a hotel used for prostitution. Employees were snappy, rude, and... Read more

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I am in the United States military. I booked my ticket through Cheapo air to go to a mission trip to Haiti. I must spend more time there because the missionary group that is with me need my assistance for few more days. After I bought my ticket I made sure I bought the insurance plan with it in case I should change my return date. Now, when I call cheapoair, they told me to change the return date I need to have documented military order or... Read more

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The most disappointing airlines. I just stayed in line for 60 minutes and was told that we will missed our flight because of the tardiness of the employees. This is Dfw airport terminal D. We are trying to find help from the Supervisor and instead of help he told me that he will call the police on me. This is super disappointing. Zero customer service!!! These people ruined our Thanksgiving vacation! Dfw airport, date 11/18/16 Read more

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I had booked my flight through a 3rd party website and when I went to select my seat I went to Qantas which was the airline through which I booked the ticket- only to find out after several attempts that I needed to go to American Airlines for seat assignment. When I did that I was told there were no seats other than middle seats and one window seat which I reluctantly took. Then was told this seat was a preferred seat and I would be charged... Read more

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Try to plan ahead on award travel. You can't. Every time I put in for award miles (ABOUT 20X) for business class they don't exist. If you are lucky to even get award miles for business class the flights are around the world at crazy hours like 4:25AM. Example trip from Brazil to Orlando, starts in Brazil goes to Miami then to LAX then to Orlando are you kidding me. Orlando to Anchorage if your lucky to get an award miles business class, arrival... Read more

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I booked a trip to Cozumel in April with AA. They have changed the flight twice. The second time 10/23 they cancelled our flight out of Cozumel on 1/24/17. Customer Service told me I could fly out on the 26th or the 23rd. I have had this reservation for 6 months. The condo we were staying is booked, so we can't extend our stay. The only onther option was to cut our vacation short (and pay for the extra day at the condo (even though we were not... Read more

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Flight cancelled due to mechanical issue.....flight next gate over cancelled same reason......they were unable to fly us out to our 3 day vacation now cutting it to 2 days....with no chance of hotel refund we showed up next morning only to be delayed again due to mechanical issue....plane left late so late for our connecting flight which was still at its gate.....we asked at desk to call there were 8 coming and were told..." Run they know your... Read more

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