American Airlines

Had a flight from Madrid to London on British airways, we spent the night in London and the next day we checked in with American Airlines with in damaged bags but when arrived to Chicago 2 bags were destroyed cracked, dented, and missing wheels Also the item inside were destroyed, it make it clear that these people dont care about our belongings, so I made the report at the counter and I was told to send the claim online. Which I did, later I got an email from AA baggage center saying that they spoke with British airlines and they agree to replace my bags, few weeks passed without answer so I called British airlines to inquire and they so no its AA responsibility and of course I went back to AA and the say that British will pay, they ve been bouncing me back and fourth for at least 4 times, last call I had was the British and I get them because the damage was done on an AA flight but these people been misleading me for 3 months now shame on you American Airlines. And also for the people who plans to travel with them be careful they will treat your bags like crap especially if buy expensive stuff

AA-23AZZOUZI-J09T05 - P20T

Passengers should be aware that there is theft amongst someone who works in luggage. I had a bag of my prescription medication stolen from my checked suitcase.

As it happens, I had a few doses packed in carry-on in the event my luggage got lost. Clearly, it made no difference due to this thievery. had to go through a lot of loopholes to try to get my doctors to give me a second prescription, and my insurance would not cover it because it was too soon. I had to pay out of pocket.

This kind of crime is appalling, especially when you consider the potentiality - some medication, without it, could land the user in the emergency room and/or die. Mine is for epilepsy, and my seizures are violent.

I had heard of this kind of thing happening before, and it disgusts me to think that these people were not vetted properly.

They clearly have a dealer or addict working for them.

And sadly, Im fairly certain my experience wont matter much to AA. Thats the extent to which theyve lowered their customer service standards.

My husband and I were flying from Dayton Ohio to Dallas continuing on to San Antonio on Wednesday January 24 returning on February 28. My husband has to fly with a portable oxygen concentrator.

We had contacted the airline and had approval for the machine and it has the proper airline symbol on it. We had no issue flying out or none coming back to Dallas. In Dallas< we boarded flight AA5517 to Dayton Ohio. The flight attendant( Jamie) said we could not bring the machine on board because it did not fit in the overhead bins on this plane and they could not stow it in the cargo hold.

this is an expensive medical device that is actually owned by a health care provider ( not a personal item). The issue we had was not so much the rules of the airline but the way it was handled. We had this issue previously on another flight and they stored it for us somewhere else on the plane to be collected when we exited the plane. Jamie however, made quite a scene getting loud and would not even let my husband talk, but told him he needed to be quiet and kept quoting FCC rules.

She was not trying to find a satisfactory solution but continued to disrespect my husband. The other flight attendant on the flight actually apologized for her behavior saying she was sorry we had to go through this .We simply are not used to this treatment as an Advantage customer. We have a flight in August but chose to book with Southwest after this incident.

Just suggesting that some flight attendants might need further customer service training. Thank you for your time.

The website/ app is TRASH!! Shut down at least 8 times while I was trying to book a flight over the course of two days.

Had to keep attempting to book and then prices would surge.

Finally got the flight booked, then realized I had clicked the wrong flight as they were practically identical. Tried to change a flight on the app through my email link, but was told to contact customer service. Got connected to the chat. Took over an hour to get anything accomplished with a chat rep, or so I thought.

Was told I had to pay a fare differenceof $188 when there was zero change in fare if I were to rebook the entire flight instead of change just one of the 5 legs. The app wouldnt even let me cancel the flight on my own. Finally the chat rep cancelled my entire round trip ticket. Despite a HIGHLY DETAILED EXCHANGE with the chat rep, and after I confirmed numerous times in the chat to process my new order with the correct flights, he still DID NOT REBOOK MY TICKETS!

The chat closed out, is impossible to locate and disappears if you arent glued to it, constantly refreshing the screen. Now I have no flights booked, the prices have surged once again, and I finally found a way back to the chat, where the rep was like, uh, hello? Are you really really reallu really really really really sure that you want me to rebook this flight that we have been communicating in explicit detail about for the the last hour?

DUH! Im about to go postal on this company.

I have special dietary restrictions, so meal reservations take priority when flying. I have two complaints re this matter.

1.

Due to faulty and misleading wording/information stated on website re meal reservation for flights, we are all wasting time. When contacting live reps, we are given inconsistent information. See below for reference:

Site AND app state, in this exact wording:

You can reserve a meal beginning 30 days (and up to 24 hours) before your flight.

Available within 30 days of departure

EVERY time Ive come across this issue, Im told its not available to reserve yet, even though its been 30 or less days prior to flight.

Web techies could save us (and AA reps) time by adjusting this information to read less misleadingly. Idea:

You can reserve a meal up to 24 hours before your flight.

(In select cases, this option may be available as early as 30 or less days before departure.)

Ive contacted them several times about this over the years. Nothing has changed.

2.They never have vegan options, only vegetarian. Most reps seem to not know the difference between the two. When I have had to speak with one over the phone, many times, Im given attitude, as if Im simply being picky and a nuisance.

Veganism is more than just a diet - its an entire lifestyle, much like religious restrictions, such as kosher. I wonder if religious restrictions are given the same impatient attitude. I doubt it. Whats the problem with people who arent vegan getting so threatened with veganism?

Im not preaching to them or trying to convert! Live and let live with respect.

Solution: provide vegan options.

Again, multiple times requests on this.

No change. AA doesnt actually care about individuals, only their money.