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Rude ignorant stewards

Feb 22, 2008

American Airlines complaint by Sahni14

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This was when I was flying from Chicago to New Delhi. When meals came they were telling everyone that we have a choice between beef with macNcheese and a veggie meal. The Indian lady sitting in the seat ahead of me enquired what was served in the veggie meal. She was curtly informed that they do not know. When my turn came for the food, I asked for the beef and mac, and I said to the steward that it would be nice to know whats in the veggie meal too. He acted like I had killed his cat and rudely took out a veggie meal, shoved it in front of me and asked me to figure out myself whatever it is. I said I cant tell for sure from the way it looked but if he did not know the menu there must be some way for him to find out, it would benefit all passengers. He said if I have a problem I should talk to customer service. I decided not to pursue that any more since we were not getting anywhere, but the incident did leave a bad tasted in my mouth. I think it is basic courtsey for an airline to inform passengers what they are being given to eat, but maybe thats just me…

My next flight was with Jet airways and the contrast in service was stark. Jet provided a well-printed detailed menu to every passenger, they were even OK with mixing and matching meal items if we preferred. We got steel cutlery and cloth napkins and china cups. The alcohol was free and the ice cream and candy were really nice. And yes, this was in coach, not first or business.

Karan

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