I called American Airlines because I was unable to use their site to book due to their technical issue. The rep on the phone said I would have to pay $25 to book by phone even if their site did not work. The lady was very discourteous and eventually hung up on me altogether. Why are they charging consumers to take their money?! Especially if it is their fault in the first place.

I started an online demand to ask them to change this policy. Please join me or start your own!

http://publikdemand.com/d/american-airlines/unfair-25-phone-booking-fee/7db9c382-4d57-11e1-a6e1-1231392761d7 12950b4



  Comments (6)
1. Written by Rufus on March 1, 2012 from chicago, illinois, US
The sure-fire remedy, if your blood-pressure can take it, is to telephone web support. Believe it or not, when they confirm there is a web problem, they can direct the call to an agent and no fee.
2. Written by JSH on February 28, 2012 from boston, massachusetts, US
I have had similar issues with American Airlines website, but have never been charged when getting phone assistance.
3. Written by susie on February 27, 2012 from dallas, texas, US
Banks charge phone fees . Book on the computer and stop whining . The bottom line is they want to keep the fare down.
4. Written by Stephan on February 19, 2012 from detroit lakes, minnesota, US
I have cut back on my flying by 50 percent because of the way the airlines scam their customers. 

 

I hope they think it is worth it - I cut out a few thousand dollars of travel because I am sick of them.
5. Written by courtneypowell on February 2, 2012 from austin, texas, US
Wow for the bathroom! They may all charge but it doesn't make it right, and ultimately we as the consumers have the power ($$$). Thanks for joining my demand.
6. Written by Caros on February 2, 2012 from jacksonville, north carolina, US
Unfortunately, they all charge that fee. However, they should wave it when their site is down. I heard recently (not an American airlines) that an airline was going to start charging for bathroom use..amazing.

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