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Dallas/ Forth Worth Employes
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Feb 25, 2008 American Airlines complaint |
I had a horrible experience at the DFW Airport. First off our flight out of Little Rock was an hour late because the plane before us waited 20 extra minutes for passengers on another plane.
We stood in line for 30 minutes to find out if we were going to make our flight in Dallas and we were assured we would make it with time to spare. When we got to Dallas we had to walk 1/3 a mile, wait two minutes for the train, ride the train for 3 minutes, walk another 1/3 a mile and when we got to the plane they had shut the doors.
That was fine that we just missed it but it wasnt fine that the plane left 5 minutes early. We were not the only people to be on that plane. Another woman was supposed to be on the plane with her elderly mother who was now on her way to Kansas City by herself.
After that my mother who I was traveling with tried to talk to the lady at the counter but she wanted nothing to do with us. My mother said " Its fine but we need a hotel voucher and a ride to and from the airport please." And the lady replied to us, " FIRST before you start telling me what you need and pushing me around, All l I can give you is a hotel discount and I dont know about a ride."
Needless to say me mother was so mad. The lady was rude, demanding, and inconsiterate of what had happened to us. And THANKS to that woman my family and anyone else we can can convince will never fly American Airlines EVER again. Thank you for listening. Have A Nice Day!
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