American Airlines won't answer complaint

Feb 11, 2008

American Airlines complaint by Namrehs300

I wrote AA with a minor complaint regarding a problem they had with their website. I also told them how shabby their planes had become and the constant broken seats, traytables, etc. I had put up with in the past several flights.

I asked them to reimburse me for some AAdvantage miles in consideration of the trouble they had caused.

Several months after I sent the letter to their customer service department, they sent a postcard thanking me for writing and promising they would look into it and that they would be in contact.

It's now been 9 months since my letter and, other than the postcard, they've done nothing.

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