American Airlines Complaints and Reviews

1.7
  • Coke1 votes
  • Customer relations11 votes
  • Customer service8 votes
  • Rude attendant6 votes
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Flight canceled from miami to wichita,ks,,,,they flew the bags on saturday we flew into Wichita Monday when we got there our bags were soaked deep down inside of the bags they wore dripping wet they said that was not their fault,,blah blah,,,WE WILL NEVER EVER FLY AA AGAIN Add comment

  • Mar 01
  • Airlines
  • Washington, District Of Columbia
  • Flight Cancellation
  • 3
  • 3
  • 33
  • REVIEW RATING 5/5

February 28, 2015 I am writing to file a complaint against the Customer Service Department of American Airlines (AA) if such a department even exists. I was scheduled to depart on a flight this morning at 7:24 from Albuquerque NM to Washington DC via Dallas. At approximately 12:00AM this morning, I received a robo - call from AA where a recorded voice told me that my flights had been cancelled... Read more

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  • Feb 28
  • Airlines
  • Guildford, Surrey
  • Departures
  • 15
  • REVIEW RATING 4/5

Good old American Airlines strike again. We had a hellish journey with them in December 2014 on a journey from London to Mexico which took 57 hours-bumped off our upgrade on first flight ( still awaiting refund now), then not one but two planes developed faults out of DFW. Offered all passengers overnight in hotel only to find it was booked so we had to pay for a hotel ourselves. We missed the... Read more

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  • Feb 27
  • Airlines
  • Germantown, Maryland
  • Flight
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

Pilot allowed us to board knowing of weather conditions for his return flight the next day were unfavorable, but we were given the ok to fly to Beaumont. We were stuck on the plane for 2 hours when the pilot decided not to fly. The jet bridge operators went home for the evening so a supervisor had to be called to operated it. We got off the plane at a little after 11:00pm.They did not have enough... Read more

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  • Feb 25
  • Airlines
  • Chicago, Illinois
  • Carry-On Luggage
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Priority access Gold AA traveler traveling with my rolling carry on that has been on international and domestic flights without any issue. Gate agent rudely tells me to place it in the sizer where it easily fits. She then tells me to stand it upright where it just crosses the 14 inch line and tells me I must check it. I have never, ever been asked to check this bag and told her so. She replied "... Read more

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  • Feb 25
  • Airlines
  • Montverde, Florida
  • Citi Card
  • 7
  • REVIEW RATING 3/5

Signed up for the American Airlines Citi credit card to get $100 of a ticket and first bag checked free. Signed up as I was buying the ticket. Card costs $100 a year to have so that's a wash. Now I don't get my first bag checked free because "the account was not open 7 days prior to buying the ticket". The kicker?? I didn't decide to check a bag until I got to the airport a month later. ... Read more

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  • Feb 23
  • Airlines
  • Boarding Pass
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

We had booked a flight from Miami to London on AMerican Airlines. When we booked in the boarding ticket showed that we had no seat number & to report to the boarding desk. The desk told us that we had to wait until all the passengers with seats were on the plane then they would give out a boarding pass if seats were available. Apparently th plane was ten seats over booked & we was... Read more

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  • Feb 17
  • Airlines
  • Clearwater, Florida
  • Refund Policy
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

They cancelled my flight due to weather conditions in Miami, TPA-MIA-LAX, never tried to get me on another flight, even though I found out there was a non stop to LAX made me miss all connections for my $2000 China trip, rude, uncaring, *** employees. Lost my lugguage for four days, even if I reconnected wont have had luggage for destination. Contacted AA, said I was due refund never happen then... Read more

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  • Feb 16
  • Airlines
  • Hurst, Texas
  • Peanut Allergy Food
  • 2
  • 2
  • 24
  • REVIEW RATING 3/5

Attendant was Rude during our long flight and 3 days prior to our trip we call and ask if we can get a special meal for peanut allergy and they said yes and will provide it. But during our flight the attendant said they don't offer special request for peanut allergy. How could you do that specially if the flight is overseas and we pay for the seat. Our 3 years old has no meal to eat during our... Read more

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  • Feb 10
  • Airlines
  • Lost Baggage
  • 29
  • REVIEW RATING 5/5

My daughter Ramya was on a connecting flight from Newark to Chicago on her Trip from New Delhi in India. The flight number from Newark was AA4257 on the 9th of January 2015. On arrival at Chicago one of her checked in baggage did not arrive. She contacted the airline staff of American Airlines at the counter at the Chicago airport and filed a lost baggage claim and was given a lost baggage... Read more

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