American Airlines Complaints and Reviews

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American Airlines
Main address: P.O. Box 619612 MD 2400 75261-9612 DFW Airport TX
1-800-433-7300, ,
  • 207+3 mobile complaints
  • $120K claimed losses
  • $580 average
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  • Aug 24
  • Airlines
  • Service Quality
  • 23

This is to report an incident on flight AA1148 from Dallas to New York-La Guardia on Friday August 22, 2014. We were descending from the aircraft at La Guardia so I asked the attendant if I could speak to the pilot. She said yes, he was still seated in the cockpit. I asked him why he did not give the location of the aircraft during the trip, and if it would cost so much money to the company. He... Read more

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  • Aug 17
  • Airlines
  • San Antonio, Texas
  • Cancellation
  • 23

I got to the airport 3 hours early just in case anything were to go wrong..HA. Boy was I correct. So I waited an hour and a half just to check-in and once we were finally up, our flight was cancelled. They claim weather, but I have friends living in the area we were flying into and at most there should have been a delay. Then they offered to get us another flight the next day, but HELLO I have to... Read more

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Not allowed to check in for prepaid trip to Cozumel because passport had a chew mark on the cover and no passport office open. The supervisor thought it was funny. I used the same passport on American Airlines in March! !! Add comment

  • Aug 08
  • Airlines
  • Detroit, Michigan
  • Disrespectful Counter
  • 13

My parents were checking in at the DTW "American Airline" Counter for their trip back to India from Detroit on July 8th, 2014. The lady whose name was Ms. Ann and who must be in her mid fifties or sixties was the customer representative at the counter and was very rude to my Dad. My Dad asked her if she could place my mom n dad in seats which are beside each other and she gave a vague answer and... Read more

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  • Aug 06
  • Airlines
  • Dallas, Texas
  • Baggage Allowance
  • 21

Flight AA 2411 Dallas to San Francisco. Date 2nd August 2014 Depart 7.00pm ....Booking reference FXVPTH (American airlines) and 6PGMYF (British airways) A very disappointing experience with american airlines! I made a multi-city travel reservation from Delhi to reach San Francisco with a stopover in Dallas. My first leg of travel (Delhi to London) was operated by British airways and the remaining... Read more

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  • Jul 22
  • Airlines
  • Flight Change Charge
  • 1
  • 24

I have a flight on the 10-9-2014. Five days ago, I checked up with American Airlines phone assistance to change the flight to 12-17-2014, and I was informed that I could do it for $231. Today, on 7-22-2014, I called them again with the intention of do this change, but the attendant said that it would be $605. I don't understand how this works, but as I said, five days before I was told that I... Read more

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  • Jul 19
  • Airlines
  • Dallas, Texas
  • Flight Closure Problems
  • 34

I was going to take my flight back from LAX to DFW on Thursday May 22 2014. I'd shown up 35 minutes earlier than my flight time and I was told by an AA agent that I had missed my flight because all AA's flights will close 45 minutes prior to departure schedule. Highly suspected what I was told was a lie, I called AA and a several times and ask a few different agents about this 45 minutes closing... Read more

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  • Jul 18
  • Airlines
  • Luggage Damage
  • 14

The baggage claim was the most unpleasant aspect of the entire trip (both going to and returning from Brazil). I have never seen such a disregard for the belongings of others! My husband and I bought our suitcases two weeks before our flight and after ONE round trip they are filthy, have huge dents, a piece of a handle was chipped off from one suitcase and there was a hole in another. As if that... Read more

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  • Jul 01
  • Airlines
  • San Francisco, California
  • Refund
  • 42

I was scheduled to fly from Champaign IL to Chicago to San Francisco. Due to weather, my flght from Champaign was delayed, and I was put on another AA flight. Unfortunately the second flight from Champaing to Chicago was delayed because of mechanical problems. When the plane from Champaign finally arrived from Chicago, the pilot inspecting the flight back to Chicago noticed the plane had a... Read more

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  • Jun 30
  • Airlines
  • Ogden, Utah
  • Luggage Charges
  • 19

They don't accept a military ID at face value. Ergo, they charge for excess luggage and don't provide priority boarding if they don't like the MOS. The worst is CJ in the Salt Lake Terminal. It doesn't make sense. Either you have a military ID or you don't. Overall, the service is really deplorable. It has become noticeably worse in the last couple of years. I have been a long time American... Read more

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