American Airlines

On a recent American Airlines flight, my wife's $250 watch was stolen from her checked luggage. We reported it to AAs online customer support line, and received a prompt canned rep...

I am a senior citizen with a disability requring wheel chair assistence. On 5/5/2012 I was at the ticket counter in St. Louis M.O. the agent that assisted me was very and I felt h...

I fly from 20 years ago and now from June and October 2011 I used to purchase the ticket reservation on Flight 1749 and Flight 1752 to Santo Domingo on a Boeing 767-300 airplane, a...

I understand that many different airlines have baggage fees, and airlines like Southwest make a killing off of promoting this obvious money trap. I am however disgusted right now b...

After more than a dozen years as a Platinum member I dropped to Gold last year after AA cancelled many flights out of Tampa - I was offered to purchase an upgrade in status for $55...

Don't fly American Airlines!!! They will cause you nothing but problems and will not take responsiblity for it! American Airlines cancelled a flight a few weeks bef...

My husband and I booked 2 business class seats on American Airlines flight 1345, JFK to San Juan. We also reserved a ticket for our dog, in the cabin. AA pet policy clearly states ...

So my company booked me on the 8 pm flight from DFW to Dayton... My last meeting of the day was cancelled and I was just going to make the 2 pm flight. So I get checked in and the ...

Second time AA has jammed unauthorized baggage fees FOR CARRY-ON LUGGAGE at the gate at Dulles. Guy next to me had the same carry on travel size - they let him through no problem....

We meaning my husband and our family many times during this last year, This last trip to Miami Florida after booking 29 flights to and from Austria last two months, W wait 45 minut...

Last spring on our way to FL for vacation AA over booked a flight and we were bounced causing us to stay in NY over night. It was a small inconvience since we were metting up with ...

I am writing to register a complaint against Courtney, a male, African American supervisor in the Dallas/Ft Worth terminal location. This employee should be removed from future int...

AAdvantage has a shopping network that allows members to purchase from businesses and add to their travel points. The first time I tried it I had to call AA and request my points....

I called American Airlines because I was unable to use their site to book due to their technical issue. The rep on the phone said I would have to pay $25 to book by phone even if t...

I'd redeemed miles with american airlines and then I cancel my trip shortly thereafter. I wanted to stop the withdrawal of miles. American airlines advised me I had to pay $150.00...

I bought a round trip ELP-LGA ticket and a couple of days later TSA changed the rules with cancer causing scanning and groping my privates. I told American Airlines that the rules ...

Thanks to American Airlines my husband and I missed the first 3 nights of our cruise. My husband was meant to fly from Nassau, Bahamas to Miami on Sat 3rd Dec where i was meeting ...

I was booked on a flight from Dallas to NYC. I arrived at LaGuardia and my bag didn't. I was patient and 24 hours later, my bag arrives, totally rummaged through and with my coat a...

We transferred a pet from Mexico City to Portland Oregon. In order to purchase the cargo fee for the pet we provided the AA agent our credit card. They ran the card and after appro...

Booked a ticket with American Airlines weeks in advance and even though there were available seats showing fr the return leg of my trip, when I clicked on one it said, can't assign...

The flight reservations for this trip were made for a family vacation to St. Croix. My original flight brought my wife and I from San Francisco to Miami and then on to St. Croix. U...

I bought 2 tickets on Feb.1, 2011 for travel on Oct.28,2011. On Oct. 6,2011 my mother-in-law became so ill that we can't make our trip as scheduled. I called American to change dat...

I am a 52 yr old female who flies approx once every 3 mo. I work for a large healthcare system in the DC area. I can't recall an experience that has angered me as much as the ...

American Airlines never issued a credit for a cancelled international flight. They robbed me of $1100 dollars! Their refund department doesn't even answer faxes and you cannot lea...

I travelled last sept 25 th ,with a return on the 3 rd October . both flights ,on each of these dates ,both ways ,were delayed 2h ! Jepardizing my whole trip !15 other pax going to...

My experience at American Airlines was just horrible. One of the attendants, pretended not to understand a word I said, mind you I was speaking in English. One of t...

Five months ago American Airlines lost my luggage on a direct flight. After dozens of phone calls, hundreds of faxed. emailed and mailed supporting documents....I only received app...

Last flight to Reno Nv on july 30th my wife and I got seats next to woman with a cat that was under the seat. Both my wife and I are allegic to cats and we had to ride for 3 hours ...

Dear American Airlines, My name is James Martin. I am a jazz musician from New Orleans. Recently, I was hired to perform a festival in the French Caribbean Island of Marti...

After bouncing from counter to counter trying to get assistance to get a gate pass to accompany a minor to the gate was directed to "special assistance". When got there lady kept m...