American Airlines Complaints and Reviews

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  • Customers like
    • Coke1
    • Miles1
  • Customers don't like
    • Customer service14
    • Customer relations13
    • Delay after delay7

  • 4 hours ago
  • Other
  • Bridgetown, Saint Michael
  • 1

I made a reservation to fly from Barbados to Miami at aa.com and placed it on hold for 24 hours, because I do not own an American credit card I had to pay for the booking at the Grantley Adams International Airport. I tried contacting the booking desk at the airport to inquire about their closing hours but continued to get a busy signal the entire morning and afternoon, so I decided to go and... Read more

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  • 14 hours ago
  • Post
  • Philadelphia, Pennsylvania
  • American Airlines Domestic Flight
  • 1

Mechanical problems in Watertown NY flight cause missed connection in Philly. Customer service is spotty, re-scheduled flight for next day instead of same day. No weather problems. No attempt to re-route on other airlines. Philly Airport terminal is a mess, worn, torn smelly furniture. Never had a customer service rep hang up on me until I started flying American and USeless Air. This is the last... Read more

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The plane had a problem and they couldn't get us to our destanation lost 2 days vacation Add comment

  • Jul 20
  • Airlines
  • Raleigh, North Carolina
  • American Airlines Privacy Policy
  • 15
  • REVIEW RATING 4/5

Tamara Wells at American Airlines in Cary, NC forged my signature to obtain my medical information. When this was reported American Airlines they retaliated against me and also used their influence to get other companies and agencies to do the same. Some of the biggest companies the use to assist them in the retaliation was Citibank (with whom they had their AAdvantage mileage program) and... Read more

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  • Jul 19
  • Airlines
  • Charlotte, North Carolina
  • American Airlines Flight 5209
  • 32
  • REVIEW RATING 4/5

I fly at least 20 times a year. This is the Worst flight experience I have ever had. I thought Alligent AIrlines were terrible but by far my expience on Friday July 17 and today July 19 top it off. This airline and the customer service is terrible and non existent. I was called at 3.am to be told my flight was cancelled because the attendants needed REST!!!.........BUT to still show up at the... Read more

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  • Jul 17
  • Airlines
  • Miami, Florida
  • American Airlines Flight 188
  • 14
  • REVIEW RATING 4/5

Flight 188 leaving Ft. Worth Texas on July 1 had no air conditioning on the ground. We did not have adequate air Conditioning the entire flight. The pilot attempted to land in Fort Meyers during a storm but were rerouted to Miami for refueling. We were given the option to stay on the plane during refueling or to temporarily depart. It was too uncomfortable to stay on board. After about an... Read more

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I have had 3 flights cancelled and 3 more delayed in the last two weeks on American Airlines - what he heck is going with them? And not all are the old MD80's! One was a newer regional jets!!! Add comment

  • Jul 15
  • Airlines
  • San Jose, California
  • American Airlines Flight 2232
  • 24
  • REVIEW RATING 4/5

Flying Business Class on friday July 10 from San Jose, CA to Costa Rica on flight via Dallas, AA 2232, my daughter and myself, we were prechecked and just needed to ticket our baggage. The lady at the counter incharge of Business was absolutely rude, her name was Darlene Doris, a bitter rude lady that appeared to be from asian origin. Don't understand why would any airline have such a person... Read more

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  • Jul 12
  • Airlines
  • Green Cove Springs, Florida
  • American Airlines Flight 1600
  • 13
  • REVIEW RATING 4/5

I booked a flight to Detroit and first of all I was sent to Miami. At the Miami airport I had requested a wheelchair to help me get to the right gate - Flight 1600. Some non English speaking older man wheeled me all around and to the wrong Gate. He finally took me out behind the terminal and got to the right gate. He was swearing too. Two employees met us there and they were very upset with... Read more

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  • Jul 08
  • Airlines
  • Houston, Texas
  • American Airlines Mileage Multiplier
  • 18
  • REVIEW RATING 4/5

This is by far the most ridiculous thing I have every used!!! And will be cancelling my credit card and never using this airline again. Tried to use my awards points to get a 1 way ticket for my unaccompanied minor and no way to do this online. Called 3 times never had anyone pickup after waiting one time a hour. Then when I finally get a rep, the call was disconnected and had to start the... Read more

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