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1.6 Based on 167 reviews
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  • Customers like
    • Finally getting home 7
    • Worst 3
    • Worse customer service at any level 2
  • Customers don't like
    • Poor customer service 25
    • Customer relations 24
    • Delay after delay 13

Can I just start by saying that American Airlines is the worst and most inefficient airlines. I don't know how they are in business still and frankly if they wanted to turn things around they really need to look at their terrible operations. 1) I used points to book don't treat me like a second class citizen I earned those points through using your credit card or flying with you. I could choose someone else's and at this point I will. What is... Read more

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Flight 0137 Aug 25th 2016 from DFW to HK, the supervisor Dave (dont know last name) has the rudest manner in assisting passengers. He treated passengers like we are flying for free, we owe AA for favor. If this rude attitude continues, you will see how fast words will pass on in DFW community, of course if you dont care our business we dont care yours either!!!! AA is not best services in review out there, with so many other options we have its... Read more

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My mother & my sister are curently stuck in miami airport for the past 2 days. They were scheduled to catch a flight from philadelphia to miami with American airline. The flight was delayed for 2 hours in which caused them to miss their connecting flight. When they returned to American airline counter, they were denied the help that they deserved. Of course, American airline refused to take reponsibility for their flight delay. My mother has... Read more

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TRIP IN VAIN-AA Disaster!!! My son surprised his dad with trip to Mexico for his birthday. We sure were surprised! Surprised at how badly American Airlines screwed up and ruined their trip! Originally Scheduled on #5772 Cedar Rapids-Dallas-Cabo on 8-20-16 630am. Got email Fri. night- flight cancelled. Resched w/agent after 2 hrs call back-had to fly out of Dubuque, IA at 630am. Now have to go thru Ohare (yeahhhhh).......Drove 2 hrs. to... Read more

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Nashville poor handicapped service had to go outside to get on plain not the plaine and seating payed extra small plane had to give up carry on bag because plaine was so small got to Chicago no carry on bag brought to me had to go to customer service to find bag they said they would locate it within 24 hrs heart meds where in carry on bag I told them if the didn't find bag I would call my attorney am disabled and need my... Read more

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Hi Re booking 36612474 The flight from EWR Aug 04,2016 to GYE 8am Aug 05,2016 Career Lan Ecuador First leg of flight operated by American Air Line EWR To MIA two passengers having only one bag each were charged for the bag $40 each. Although on the ticket was one bag free on departure was not accepted by them. The return flight GYE to MIA on Lan Ecuador was perfect. The MIA to EWR was delayed with no explanation apart from not having a pilot.... Read more

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Lately I've been getting the runaround from American AAdvantage Customer Service and since my requests have been ignored, I decided to post this very unfair situation that I am experiencing. The trend that American Airlines has been using in recent years in communicating with its customers is done solely or exclusively through emails. This "back and forth" of email exchanges are unproductive and time consuming to say the least. What American... Read more

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Worst service ever!!! I will never fly with this airline again!!!

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Three times i have tried to fly AA flight 1123 (DFW-Bogota) and 3 times a disaster. The first time it was delayed 5 hours and i still don't know why. Last Friday it was delayed and delayed again and then cancelled. I rebooked for today (8/19/2016) and it was delayed 1 hour, than 2, 3 and now cancelled. We did have some weather but is scheduled to be over within the hour. If AA doesn't want to fly the route then cancel it!! Read more

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To whom it may concern: My name is Oscar Saravia. I live in Miami, Florida. I am currently dating a woman from Guayaquil, Ecuador. Her name is Grace Alamos, and she has a 10 year old daughter Valentina. We don’t get to each other as much as we would like, but we do travel regularly from Miami to Guayaquil and vice versa as often as we can, usually once every 3 month. In the past 3 years we have taken around 6 flights each using AA to and from... Read more

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