American Airlines Complaints and Reviews

1.7
  • Coke1 votes
  • Customer relations12 votes
  • Customer service11 votes
  • Rude attendant6 votes
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  • 1 day ago
  • Airlines
  • 10
  • REVIEW RATING 3/5

This is the worst of the airlines, although they are all pretty terrible except for Southwest. Unfortunately they don't go where I need to go so I am STUCK with AA. I was unable to check-in and they blamed it on the airport! The website message was nebulous at best and the incompetent customer service reps had no idea - so they blamed it on the airport! I only use this company as a last resort,... Read more

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  • Apr 18
  • Airlines
  • Richardson, Texas
  • Flight
  • 19
  • REVIEW RATING 4/5

Was supposed to fly to Corpus Christi for the weekend - first vacation in three years. Sat at Gate 26 in Terminal B at DFW. Planes at gates 25, 27, 28 etc. were boarded and left. We were told there was a "weather hold." Me and other passengers question why other flights were leaving & not ours. Were told ramp agent decided we were to be held. Eventually the cancelled the flight. Couldn't get... Read more

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  • Apr 17
  • Airlines
  • Knutsford, Cheshire
  • Departures
  • 12
  • REVIEW RATING 4/5

Travelling on business - out on Monday back Thursday. Flights from Heathrow to Chicago were delayed on the way out due to 'technical issues' for two hours. I had pre booked exit seats but as I was limping due to broken toes I was told I had to move to another seat but the plane wasn't full so I could sit in a seat with an empty seat next to me to put my foot up - this was arranged by Manchester... Read more

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  • Apr 11
  • Airlines
  • Seat Assignment
  • 24
  • REVIEW RATING 4/5

Moronic customer service from American....... Checked my resevration for travel next week and i found my seat assignments were cancelled.. called their so called customer service and spoke to an agent who tells me that some random person called in and cancelled my seat assignments on a full; flight for my party of 6. spoke to a supervisor who was even less willing to listen to logic. She... Read more

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  • Mar 24
  • Airlines
  • Chicago, Illinois
  • Flight
  • 59
  • REVIEW RATING 4/5

They cancelled my flight to NYC 15 minutes before boarding due to weather conditions. Asked if I wanted to be re-booked for 6 AM the following morning. I said absolutely not. They told me to wait on another line for a refund voucher, which I did, and sent it in the same day. Called today to follow up as my refund had not been processed. They are refusing to refund the money, saying I was... Read more

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  • Mar 21
  • Airlines
  • Port Isabel, Texas
  • Luggage
  • 2
  • 2
  • 35
  • REVIEW RATING 4/5

I was returning from Amarillo, TX. to Brownsville, TX. on AA flights 3219 and 2511 on March 19th, 2015. I arrived but my checked bag did not. In the bag was a camera case with a camera and a laser valued well over one thousand dollars. My bag was delivered the next day by a delivery service and I checked the bag and all of the contents appeared to be there. This morning I opened the camera... Read more

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  • Mar 21
  • Airlines
  • Charlotte, North Carolina
  • Flight
  • 31
  • REVIEW RATING 3/5

I paid 867.57 for 3 tickets from Tampa Fl. to Laguardia airport NYC. Flight 2006 was cancelled because of the accident at Laguardia, leaving my wife, daughter, and 3 year old granddaughter stranded in Charlotte NC. The expenses incurred because of the accident amounted to over $ 750.00, plus loss of 2 days of the trip. I would like reasonable compensation for the additional expenses and... Read more

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  • Mar 20
  • Airlines
  • Chicago, Illinois
  • Domestic Flight
  • 1
  • 1
  • 28
  • REVIEW RATING 4/5

We are on a packed flight from O'Hare to D.C. On Friday evening March 20, 2015 after our flight to NYC was cancelled over a meager 3" of snow. American of course pulled out of the gate for their on time departure stats. Pilot told us 45 minutes ago that they forgot to put enough fuel in the plane (really?) but we are still sitting here and no word since. Friggin fat stewardess caught my stink... Read more

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What airline company ever made, always have a delay. Then they cancel. terrible customer service. Add comment

  • Mar 10
  • Airlines
  • International Flight
  • 33
  • REVIEW RATING 3/5

A class of kids taking German in high school planned a German trip through the ISE. The group flew from origin city to Dallas only to find out that the flight from Dallas to Frankfurt Germany had been cancelled. Leaders of the group stood in line hours to find a solution with AA. Not only where the AA employees rude their solution was not reasonable. AA offered the group to fly the following... Read more

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