American Airlines Complaints and Reviews

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American Airlines
Main address: P.O. Box 619612 MD 2400 75261-9612 DFW Airport TX
1-800-433-7300, , https://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations&eventName=customerRe
  • 203+2 mobile complaints
  • $120K claimed losses
  • $591 average
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  • Jul 22
  • Airlines
  • Flight Change Charge
  • 1
  • 6

I have a flight on the 10-9-2014. Five days ago, I checked up with American Airlines phone assistance to change the flight to 12-17-2014, and I was informed that I could do it for $231. Today, on 7-22-2014, I called them again with the intention of do this change, but the attendant said that it would be $605. I don't understand how this works, but as I said, five days before I was told that I... Read more

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  • Jul 19
  • Airlines
  • Dallas, Texas
  • Flight Closure Problems
  • 9

I was going to take my flight back from LAX to DFW on Thursday May 22 2014. I'd shown up 35 minutes earlier than my flight time and I was told by an AA agent that I had missed my flight because all AA's flights will close 45 minutes prior to departure schedule. Highly suspected what I was told was a lie, I called AA and a several times and ask a few different agents about this 45 minutes closing... Read more

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  • Jul 18
  • Airlines
  • Luggage Damage
  • 3

The baggage claim was the most unpleasant aspect of the entire trip (both going to and returning from Brazil). I have never seen such a disregard for the belongings of others! My husband and I bought our suitcases two weeks before our flight and after ONE round trip they are filthy, have huge dents, a piece of a handle was chipped off from one suitcase and there was a hole in another. As if that... Read more

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  • Jul 01
  • Airlines
  • San Francisco, California
  • Refund
  • 16

I was scheduled to fly from Champaign IL to Chicago to San Francisco. Due to weather, my flght from Champaign was delayed, and I was put on another AA flight. Unfortunately the second flight from Champaing to Chicago was delayed because of mechanical problems. When the plane from Champaign finally arrived from Chicago, the pilot inspecting the flight back to Chicago noticed the plane had a... Read more

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  • Jun 30
  • Airlines
  • Ogden, Utah
  • Luggage Charges
  • 10

They don't accept a military ID at face value. Ergo, they charge for excess luggage and don't provide priority boarding if they don't like the MOS. The worst is CJ in the Salt Lake Terminal. It doesn't make sense. Either you have a military ID or you don't. Overall, the service is really deplorable. It has become noticeably worse in the last couple of years. I have been a long time American... Read more

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  • Jun 23
  • Airlines
  • Amarillo, Texas
  • Stowing Bags
  • 9

American Airlines took my carry on (made me give to them to stow)and I had all my money stolen($220)(they said the cameras aren't able to see all associates after reporting it to the airline police) and they broke my camera viewing screen ($250 to get repaired)that was in a camera bag and the carry-on on my return trip! They have no respect for our luggage and no cameras to see their employees... Read more

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  • Jun 22
  • Airlines
  • Brasilia, Capital District
  • Bad Experience
  • 7

I have booked my ticket cash in 7 month in advance because I have organised a long holiday with my family. And 30 days before my departure they change the date of return and not communicate me. I did find out by accident. E choose AA based of the advertisement on leg room, cabin space and service. We pay 5000 dollars more then what we usually pay by travelling Emirates. Lending at L.A.... Read more

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My company allows us to use any airline we want for travel. I Will never use your airline after today being stuck in the airport because of gate changes. When you ask for help they give you wrong information. Then act like your bothering them when you adk about the standby flight because I have to be in Kansas city today for work. Edwina Evans btesmile@yahoo.com or 601-329-4429 Add comment

  • Jun 19
  • Airlines
  • Stillwater, Oklahoma
  • Ticket Agent
  • 11

I got bumped, but in a really shady way...the ticket agent was putzing around on the phone but I was there ON TIME...refused to let me board my original flight, made me fly standby, and we ran out of drinks, the AC wasn't working, and it was just a miserable flight all around. PLUS they damaged one of my bags. I was involuntarily bumped because they overbooked the flight but did it in such a way... Read more

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Yet another broken ,unairwirthy,junk s80! 1691 EWR-DFW over 85f on board no airflow 45 min late FA's openly discuss fatigue, multiple mechanicals with junk s80 ,ran out of drinks 1 hr into 3 1/2 hr flight after 45 min delay sweating on the aurplane even at altitude ....miserable ride on miserable airline Add comment

 
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