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1.6 Based on 152 reviews
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  • Customers like
    • Finally getting home 7
    • Worse customer service at any level 2
    • Worst 2
  • Customers don't like
    • Poor customer service 25
    • Customer relations 24
    • Delay after delay 12

*** poor iv never had a whole plane cancled on me before......26th july 2016 flight 1191 nashvill to boise idaho...after 1.5 hour drive 20 minuits from airport get a call flight cancled...reschduled for next day...caused extra 6 hour drive american airlines you suck....in excusable...never been screwed over like that before....ill post on every site i can access cause i have a whole 24 hours to sit on my *** and do nothing....my wife and i both... Read more

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I had to cancel a flight 3 days after booking due to work and wasn't refund any of my money and to move my date they would keep 200 this is bull *** no other airline does this I will not fly American any more I will go delta and u also get treated better with delta

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So, we canceled a ticket to Houston a year ago, because of a death in the family, and got credit. Only, with American, credit isn't really credit, because the trip used American and United and American won't refund its portion. ALL of the people I dealt with at so-called American "customer relations" were much more interested in quoting their policies than in helping to resolve my problem. I am PERMANENTLY anti-American Airlines. Terrible! My... Read more

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We are still on the runway. This 1 hour flight has lasted hours. Mistake after mistake....we have all missed our connecting flights. No food/staff is rude and condescending. ... what a nightmare I hate it that this business has the word american in its name. Nothing about this business is american.

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It is so nice to be a valued top level customer rewarded by having you cut in half our executive platinum benefits. I did 135,000 miles or more for each of the last five years and got 8 systemwide upgrades each year. However, since they could obviously care less about all my money spent with them, all I can say is Hello Delta. Why you would do this to people who spend $25,000 to $50,000 with them every year in premium cabins is way beyond me... Read more

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American Airlines - Inoperative Seat and Entertainment
1 of 4

After purchasing a Business class ticket for a flight from Chicago to Shanghai and experiencing a delay, mid-flight I noted that the reclining system of my seat and the entertainment system remote were not working. I contacted the stewardess and she explained that she was new to the flight and she did not know how to operate the seat. I paid for a business class seat expecting to have a fully reclining/ lay flat seat as that is the major benefit... Read more

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Since the merger of AA and US airways the quality of service continues to decay. I am a1.7 million miler with AA. The latest in a string of failures of service was a flight AA2792 from sant to Dallas on July 17, or should I say lack of flight. After multiple delays due to aircraft maintenance or lack thereof, I left the airport to get something to eat, with literally hours to spare. Upon returning I was told I could not take the flight because... Read more

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I had two flights with AA, and both were delayed 2 hours, so I also lost my connection. They booked me in a hotel far away from the airport, the vouchers didn't cover the full meal, the next day I spent half the day waiting for the check in to open, so effectively I lost 18 hours doing nothing. Twice.

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Where to begin? Plane lands at Los Angeles, and taxis to a spot that isnt connected to the terminal. We are forced to sit and wait as stairway after stairway is brought to the plane, and then removed. Why is it so difficult to put a stairway to a plane and simply let the passengers off.? Horrible experience! !!

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Sooooo Angry *** ***, missed my flight to Bermuda!!! My bag half full to carry on They said handle too long and would have to check my bag!!!! Small bag half full and they charged me $25 and I lose an entire day of my vacation!!!! Have to travel now to Miami wSit there three hours and then fly to Bermuda which means if were lucky well get to bermuda by 8 in the evening Just enough sun to check into our room aholes!!!!! Read more

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