American Airlines Complaints and Reviews

Submit ›
  • Customers like
    • Coke1
    • Miles1
  • Customers don't like
    • Customer relations13
    • Customer service12
    • Delay after delay7

  • 1 day ago
  • Airlines
  • Los Angeles, California
  • Lost And Found Department
  • 6
  • REVIEW RATING 4/5

My parents-in-law travelled on American Airlines from London Heathrow to Los Angeles. They left London on flight number AA 135 (BA1502) (a British Airways flight operated by American Airlines) and arrived in LAX on Thursday 25 June at approximately 17.15. My mother-in-law never received her luggage in LAX, even though it has been confirmed that it had been scanned and received in LHR by the... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Airlines
  • American Airlines
  • 5
  • REVIEW RATING 4/5

The staff at their Phoenix airport are exceptionally rude; I was let onto the walkway going to the plane and right before boarding I was physically stopped by a women whose name tag said "Kathi P", she proceeded to curtly tell me that there is no more room for carry-on in the cabin, I showed her that my carry on is regulation size and I never check baggage anymore because their airline has... Read more

Was this review helpful? 0 0

  • Jun 26
  • Airlines
  • Dallas, Texas
  • American Airlines Same Day Flight Change
  • 13
  • REVIEW RATING 3/5

My dad was with Continental for 42 years. I have flown all over the world as has my companion. I have never seen such incompetence. We were talked (by the travel agent) into flying out of Colorado Springs on American instead of Denver on another airline. We were delayed twice in CS and, of course, missed our flight connection out of Dallas. We were assured we would make the next flight a couple... Read more

Was this review helpful? 0 0

  • Jun 24
  • Airlines
  • Atlanta, Georgia
  • Flight
  • 9
  • REVIEW RATING 4/5

The worst experience ever ! They sold my two 1st class tickets and my fiancé and I were offered separate flights back to LA Our luggage was already sent to the LAX and we are stack 12 hrs delayed. Management is horrible. They actually are so useless than instead of helping created more problems. Horrifying experience. Avoid at all cost Managers names : Pam and Constance (I have full names) and... Read more

Was this review helpful? 0 0

  • Jun 18
  • Airlines
  • Charlotte, North Carolina
  • American Airlines Group 1 Boarding
  • 1
  • 1
  • 42
  • REVIEW RATING 5/5

On May 11, 2015, I was traveling on American Airlines' US Air division from Tennessee to Florida with a plane change in Charlotte, North Carolina. At the Nashville airport, I was offered the opportunity to purchase Preferred Access for the entire trip (both flights) for $20. Since I was traveling with a carry-on containing important papers and I didn't want to run the risk of having to check it... Read more

Was this review helpful? 0 1

  • Jun 16
  • Airlines
  • Return Ticket
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

I bought a round trip ticket from Dallas (DFW) to Norfolk, VA (ORF) for a total of $460. I wanted to change my return to leave from Baltimore (BWI) instead of ORF. On AA.com the one-way from BWI to DFW was $123. I guess I don't change reservations often because I was unaware that the fee increase to $200 per segment! That's not the crazy part though. The csr I spoke with put me on hold for... Read more

Was this review helpful? 0 0

The last 5 American Airlines flights I was on (all in a row) were majorly delayed. I'm talking 2-6 hour delays. Most from philly or from Miami. This is why I will do everything in my power to never, ever book American again. I will pay extra to fly other airlines if I have to. This airlines has proved unreliable on the most frequent and important flights I take and that is not acceptable. Add comment

  • Jun 12
  • Airlines
  • Fort Worth, Texas
  • Voucher
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

I was supposed to received a voucher in the amount of $3,590 back in September of 2014! I have never received it, nor has the company responded to my complaint I filed on their website, a letter I mailed in certified in January 2015 as well as a fax I sent the same day. I booked a trip to London, which I didn't take, they put the funds in my account, I reused the funds for a new trip on 9/19/14... Read more

Was this review helpful? 0 1

  • Jun 12
  • Airlines
  • San Francisco, California
  • Online Check-In
  • 20
  • REVIEW RATING 4/5

Stayed on the phone til midnight cause AA website wouldn't allow me to check in on line. They ASSURED me that I needed to go to AA check in counter and they would fix it. Got up extra early to make time for this, tried the kiosk, didn't work, told me to see an agent. Stood in line for 20 min just to have the agent tell me that she couldn't check me in, I would have to go to a completely... Read more

Was this review helpful? 0 0

  • Jun 10
  • Airlines
  • Chicago, Illinois
  • Departures
  • 23
  • REVIEW RATING 4/5

I areuved at the check.in desk flying to sf from Chicago to find my seat had been given away. I was then treated with an extortionate level of disdain from the single rudest woman called Guila. Apparently being a one world sapphire member means nothing (what American give you for being a gold class Qantas member). I was told to take my new seat seat from front exit row to back of the plane or... Read more

Was this review helpful? 0 0

Had an experience with American Airlines?

Write a review
Did not find what you were looking for?
 
×
You are reading about American Airlines.
Filing a new complaint about
×