1.8
  • Customer relations5 votes
  • Rude attendant3 votes
  • Customer Service Department1 votes
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  • Jan 22
  • Airlines
  • Houston, Texas
  • Departures
  • 5
  • REVIEW RATING 4/5

In a nutshell, on a flight to Miami in November 2014, the gates were under-staffed the plane was old (chairs were dirty, ripped), the flight attendants were unfriendly, upcharges for seats and baggage were rampant, and pilots were given incorrect information from air traffic control so they took a longer route, through a storm in northern Florida. Delay after delay made me miss my connecting... Read more

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  • Jan 06
  • Airlines
  • Saint Louis, Missouri
  • Airline Tickets
  • 32
  • REVIEW RATING 3/5

Watch out! American Airlines sells you a ticket but when you go check in online there is no seats available or assigned to your ticket. Unless you purchase an assigned seat, really? This is Bullsh*t!!!! There should be a law passed in congress to prevent airlines such as American Airlines from manipulating consumers to purchasing a service that was already paid for. I can tolerate your pour... Read more

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  • Dec 31, 2014
  • Airlines
  • Springfield, Massachusetts
  • Luggage
  • 26
  • REVIEW RATING 3/5

My wife took me on a 3 day cruise to the Bahamas for my 60th birthday. AA lost our luggage for the 3 days. Finally got it back the night of the end of cruise. No one seemed to know what to do. Talked to at least 5 different people, got 5 different excuses. Royal Caribbean helped us bur AA told us the bad went to Texas, then they weren't sure, then we were told it went to Miami, then we were told... Read more

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  • Dec 29, 2014
  • Airlines
  • Southport, North Carolina
  • Flight
  • 36
  • REVIEW RATING 4/5

Last august I was scheduled to fly from Edmonton to SoCal. I arrived at ticket counter 1 hour ahead of flight and they wouldn't let me board. [I accept blame] Then i tried to reschedule for later that day and they told me I would need to purchase an entire new ticket [$1,664] rather than just pay a $200 change fee. When i got home I contacted AA and they said I should have just paid the exchange... Read more

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100% FULL

  • Dec 25, 2014
  • Airlines
  • Port Charlotte, Florida
  • Flight
  • 14
  • 14
  • 260
  • REVIEW RATING 5/5

Got to Chicago O'hare airport 2 hours early headed for Miami and then St. Martin for annual family vacation. First plane was delayed. Finally boarded 2 hours late, waited at the gate for an hour, then the plane left the gate. We sat on the runway for 1 hour, then we heard there were mechanical problems. Waited around in the plane for another hour, then the flight was cancelled. Re-booked by... Read more

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  • Dec 14, 2014
  • Airlines
  • Grapevine, Texas
  • Flight
  • 68
  • REVIEW RATING 4/5

I'm a platinum advantage member. I booked a RT flight and am holding the confirmation. 5 hours before return flight to *** I get an IVR saying I have been moved to an earlier flight that will depart in 2 hours. I race to the airport an en route call to ask why I was bumped off my original flight. Nobody knows. But - they charge me $75 to get back on my original flight! Then they charge me for... Read more

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  • Dec 08, 2014
  • Airlines
  • Barcelona, Catalonia
  • Air Miles
  • 60
  • REVIEW RATING 4/5

Last October, I took a return Business Class flight from Barcelona to San Francisco. When collecting my boarding pass from the Barcelona ticket agent, an American Airlines supervisor approached me and asked if I would be interested in swapping my arrangement (BCN to JFK to SFO) for a British Airways route (BCN to LHR to SFO). "Better equipment," she said, "and you arrive in SFO an hour earlier."... Read more

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  • Dec 05, 2014
  • Airlines
  • Marysville, California
  • Return Flight
  • 40
  • REVIEW RATING 4/5

As of right now, my elderly, disabled and non-English speaking parents are still stuck in Chicago in route to Fresno, Ca. They showed up yesterday to the airport as scheduled to be told that their returning home flights were canceled and had no reservations since they missed their flight from Chicago to Wausau, WI on 11/23/14, which was not even my parents fault when AA decided they were not... Read more

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During the 1st flight connection we were told the same carry on bags we checked in Detroit were to big in Phoenix. We we required to check the at the gate and to our surprised they did not arrive at our final destination. This is day 2 with no trace of our bags. I've lost all faith in American Airlines or should I say "The New American" Add comment

  • Dec 03, 2014
  • Airlines
  • Bag Fee
  • 40
  • REVIEW RATING 3/5

Today I spent all day talking to reservation staff, including supervisors at 1-800-433-7300 and at LAX airport, trying to pay for a homeless kid's bag. I could not pay on-line, by phone or at the ticket counter at LAX with my credit card. I finally got a supervisor to "pre-pay" the bag and charge me a $100 fee, plus bag fee, to do so. Total $125. The insensitivity and unwillingness to let me... Read more

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