American Airlines Complaints and Reviews

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  • Customers like
    • Coke1
  • Customers don't like
    • Customer relations12
    • Customer service12
    • Rude attendant6

  • May 17
  • Airlines
  • Tucson, Arizona
  • International Flight
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

My wife and I were scheduled to fly from our home in Tucson to Paris via Dallas on April 27. The following is what happened. And it's all true, I swear: Due to bad weather in Texas, the plane was late getting into Tucson the night before our departure. In compliance with FAA regulations, the flight crew must have a certain amount of downtime, so our flight to Dallas was an hour late getting... Read more

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  • May 12
  • Airlines
  • King George, Virginia
  • 23
  • REVIEW RATING 3/5

American Airlines 'customer service' sucks. Forgetting the original issue, getting 'customer service' is impossible. Finally emailed corporate leadership becuase of lack of response from 'customer service department'. Got a phone call from them, only we weren't home. Apparently we were supposed to be. When they could not reach us they chose to blow off our issue. Husband came to the conclusion... Read more

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  • May 12
  • Airlines
  • Flight
  • 20
  • REVIEW RATING 4/5

10 May 2015 I was scheduled to fly to San Antonio, Texas, with a departure time of 1240 to Dallas Forth Worth, because of the storms in Dallas the flights were delayed, and then cancelled, however there was one flight scheduled for departure to Dallas, therefore I asked if I could be booked on that flight since I had a ticket for the next flight, the employee (Julia) was so rude and told me NO,... Read more

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  • May 11
  • Airlines
  • Ann Arbor, Michigan
  • Flight
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

My American Airlines flight was cancelled twice and the American airlines agent put me on a Delta flight but didn't issue the ticket until 2 days after the Delta flight. Thus, when I arrived at the departure gate for Delta, my name was in their system but they didn't have the ticket number and proof that I had purchased the ticket with American airlines. So, they charged me a one-way ticket... Read more

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  • May 06
  • Airlines
  • New York, New York
  • Departures
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

Flight was continuously delayed. When flight departure time had been delayed more than 4 hours, inquired about vouchers and was told that none would be given until 4 hours had actually passed. After waiting 4 hours, asked again and was told by desk manager that it was too close to boarding time (same person who said it was necessary to wait exactly 4 hours before asking about vouchers). Was... Read more

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  • May 06
  • Airlines
  • Killeen, Texas
  • International Flight
  • 15
  • REVIEW RATING 4/5

I called because I needed help checking into my international flight the guy that answered the phone troy urh is what he told me his name was. Very rude kept saying things like "wow this is unbelievable, I can see it clear as day, what are you doing? Ugh!!!" He was not helpful at all his phone abuse was unacceptable and to top off his rude aggressive demeanor he then gave me his name and hung up... Read more

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  • Apr 25
  • Airlines
  • Flight Check In
  • 1
  • 1
  • 31
  • REVIEW RATING 3/5

This is the worst of the airlines, although they are all pretty terrible except for Southwest. Unfortunately they don't go where I need to go so I am STUCK with AA. I was unable to check-in and they blamed it on the airport! The website message was nebulous at best and the incompetent customer service reps had no idea - so they blamed it on the airport! I only use this company as a last resort,... Read more

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  • Apr 18
  • Airlines
  • Richardson, Texas
  • Flight
  • 34
  • REVIEW RATING 4/5

Was supposed to fly to Corpus Christi for the weekend - first vacation in three years. Sat at Gate 26 in Terminal B at DFW. Planes at gates 25, 27, 28 etc. were boarded and left. We were told there was a "weather hold." Me and other passengers question why other flights were leaving & not ours. Were told ramp agent decided we were to be held. Eventually the cancelled the flight. Couldn't get... Read more

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  • Apr 17
  • Airlines
  • Knutsford, Cheshire
  • Departures
  • 26
  • REVIEW RATING 4/5

Travelling on business - out on Monday back Thursday. Flights from Heathrow to Chicago were delayed on the way out due to 'technical issues' for two hours. I had pre booked exit seats but as I was limping due to broken toes I was told I had to move to another seat but the plane wasn't full so I could sit in a seat with an empty seat next to me to put my foot up - this was arranged by Manchester... Read more

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  • Apr 11
  • Airlines
  • Seat Assignment
  • 40
  • REVIEW RATING 4/5

Moronic customer service from American....... Checked my resevration for travel next week and i found my seat assignments were cancelled.. called their so called customer service and spoke to an agent who tells me that some random person called in and cancelled my seat assignments on a full; flight for my party of 6. spoke to a supervisor who was even less willing to listen to logic. She... Read more

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