American Airlines Complaints and Reviews

1.7
  • Coke1 votes
  • Customer relations11 votes
  • Customer service9 votes
  • Rude attendant6 votes
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  • Mar 24
  • Airlines
  • Chicago, Illinois
  • Flight
  • 24
  • REVIEW RATING 4/5

They cancelled my flight to NYC 15 minutes before boarding due to weather conditions. Asked if I wanted to be re-booked for 6 AM the following morning. I said absolutely not. They told me to wait on another line for a refund voucher, which I did, and sent it in the same day. Called today to follow up as my refund had not been processed. They are refusing to refund the money, saying I was... Read more

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  • Mar 21
  • Airlines
  • Port Isabel, Texas
  • Luggage
  • 2
  • 2
  • 19
  • REVIEW RATING 4/5

I was returning from Amarillo, TX. to Brownsville, TX. on AA flights 3219 and 2511 on March 19th, 2015. I arrived but my checked bag did not. In the bag was a camera case with a camera and a laser valued well over one thousand dollars. My bag was delivered the next day by a delivery service and I checked the bag and all of the contents appeared to be there. This morning I opened the camera... Read more

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  • Mar 21
  • Airlines
  • Charlotte, North Carolina
  • Flight
  • 19
  • REVIEW RATING 3/5

I paid 867.57 for 3 tickets from Tampa Fl. to Laguardia airport NYC. Flight 2006 was cancelled because of the accident at Laguardia, leaving my wife, daughter, and 3 year old granddaughter stranded in Charlotte NC. The expenses incurred because of the accident amounted to over $ 750.00, plus loss of 2 days of the trip. I would like reasonable compensation for the additional expenses and... Read more

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  • Mar 20
  • Airlines
  • Chicago, Illinois
  • Domestic Flight
  • 1
  • 1
  • 15
  • REVIEW RATING 3/5

We are on a packed flight from O'Hare to D.C. On Friday evening March 20, 2015 after our flight to NYC was cancelled over a meager 3" of snow. American of course pulled out of the gate for their on time departure stats. Pilot told us 45 minutes ago that they forgot to put enough fuel in the plane (really?) but we are still sitting here and no word since. Friggin fat stewardess caught my stink... Read more

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What airline company ever made, always have a delay. Then they cancel. terrible customer service. Add comment

  • Mar 10
  • Airlines
  • International Flight
  • 23
  • REVIEW RATING 3/5

A class of kids taking German in high school planned a German trip through the ISE. The group flew from origin city to Dallas only to find out that the flight from Dallas to Frankfurt Germany had been cancelled. Leaders of the group stood in line hours to find a solution with AA. Not only where the AA employees rude their solution was not reasonable. AA offered the group to fly the following... Read more

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Flight canceled from miami to wichita,ks,,,,they flew the bags on saturday we flew into Wichita Monday when we got there our bags were soaked deep down inside of the bags they wore dripping wet they said that was not their fault,,blah blah,,,WE WILL NEVER EVER FLY AA AGAIN Add comment

  • Mar 01
  • Airlines
  • Washington, District Of Columbia
  • Flight Cancellation
  • 3
  • 3
  • 65
  • REVIEW RATING 5/5

February 28, 2015 I am writing to file a complaint against the Customer Service Department of American Airlines (AA) if such a department even exists. I was scheduled to depart on a flight this morning at 7:24 from Albuquerque NM to Washington DC via Dallas. At approximately 12:00AM this morning, I received a robo - call from AA where a recorded voice told me that my flights had been cancelled... Read more

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  • Feb 28
  • Airlines
  • Guildford, Surrey
  • Departures
  • 33
  • REVIEW RATING 4/5

Good old American Airlines strike again. We had a hellish journey with them in December 2014 on a journey from London to Mexico which took 57 hours-bumped off our upgrade on first flight ( still awaiting refund now), then not one but two planes developed faults out of DFW. Offered all passengers overnight in hotel only to find it was booked so we had to pay for a hotel ourselves. We missed the... Read more

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  • Feb 27
  • Airlines
  • Germantown, Maryland
  • Flight
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

Pilot allowed us to board knowing of weather conditions for his return flight the next day were unfavorable, but we were given the ok to fly to Beaumont. We were stuck on the plane for 2 hours when the pilot decided not to fly. The jet bridge operators went home for the evening so a supervisor had to be called to operated it. We got off the plane at a little after 11:00pm.They did not have enough... Read more

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