American Airlines

I'd redeemed miles with american airlines and then I cancel my trip shortly thereafter. I wanted to stop the withdrawal of miles. American airlines advised me I had to pay $150.00...

I bought a round trip ELP-LGA ticket and a couple of days later TSA changed the rules with cancer causing scanning and groping my privates. I told American Airlines that the rules ...

Thanks to American Airlines my husband and I missed the first 3 nights of our cruise. My husband was meant to fly from Nassau, Bahamas to Miami on Sat 3rd Dec where i was meeting ...

I was booked on a flight from Dallas to NYC. I arrived at LaGuardia and my bag didn't. I was patient and 24 hours later, my bag arrives, totally rummaged through and with my coat a...

We transferred a pet from Mexico City to Portland Oregon. In order to purchase the cargo fee for the pet we provided the AA agent our credit card. They ran the card and after appro...

Booked a ticket with American Airlines weeks in advance and even though there were available seats showing fr the return leg of my trip, when I clicked on one it said, can't assign...

The flight reservations for this trip were made for a family vacation to St. Croix. My original flight brought my wife and I from San Francisco to Miami and then on to St. Croix. U...

I bought 2 tickets on Feb.1, 2011 for travel on Oct.28,2011. On Oct. 6,2011 my mother-in-law became so ill that we can't make our trip as scheduled. I called American to change dat...

I am a 52 yr old female who flies approx once every 3 mo. I work for a large healthcare system in the DC area. I can't recall an experience that has angered me as much as the ...

American Airlines never issued a credit for a cancelled international flight. They robbed me of $1100 dollars! Their refund department doesn't even answer faxes and you cannot lea...

I travelled last sept 25 th ,with a return on the 3 rd October . both flights ,on each of these dates ,both ways ,were delayed 2h ! Jepardizing my whole trip !15 other pax going to...

My experience at American Airlines was just horrible. One of the attendants, pretended not to understand a word I said, mind you I was speaking in English. One of t...

Five months ago American Airlines lost my luggage on a direct flight. After dozens of phone calls, hundreds of faxed. emailed and mailed supporting documents....I only received app...

Last flight to Reno Nv on july 30th my wife and I got seats next to woman with a cat that was under the seat. Both my wife and I are allegic to cats and we had to ride for 3 hours ...

Dear American Airlines, My name is James Martin. I am a jazz musician from New Orleans. Recently, I was hired to perform a festival in the French Caribbean Island of Marti...

After bouncing from counter to counter trying to get assistance to get a gate pass to accompany a minor to the gate was directed to "special assistance". When got there lady kept m...

American Airlines made me wait 2 days in Miami airport, and didnt pay for the hotel, didnt give ANY explanation and worse than that they LIE to my face about why the flight got can...

I bought a new piece of new (expensive) luggage for a recent American Airline flight. Luggage arrived with zipper sheared off, wheel missing, wheel base sheared off, trim cut, 8 in...

American Airlines lost my bag May 07, the first week I was contacted at least once a day with an update. After the first week was over, AA sent me a claim form to fill out and sen...

American Airlines does not have any personnel in Beijing, so if you need assistance with rebooking or trying to make a flight the only way to do so is to call the United States. A...

If AA makes schedule changes it does not notify its passengers. It is your job to follow your resevation. If the new schedule inconvinience you and you have paid with miles all you...

Exactly one year ago, I was invited to present a paper in Bueno Aires Argentina. I booked a flight on American Airlines and did not have a great deal of money to spend so I had to...

We missed our connecting flight while traveling through Chicago O'Hare on American Airlines. I dealt with 6 different gate agents and 1 gate supervisor trying to get another f...

Plane had a bad auto pilot, I understand that...but why then have my 70-year old mother have to collect her luggage, get in a line for two and a half hours, not put her on an other...

Mid trip, I unfortunately needed to go back home due to AA canceling my friends flights who were going to meet me on our vacation. My first stop was in Miami where I completed a b...

On a recent vacation to Hawaii, I missed 2 flights due to AA not being on time with their departures. On the way there, I arrived in Los Angeles 5 minutes before my connecting flig...

I have been flying frequently for business for the past 15 years and have never had a sequence of poor to absent customer service encounters like I have had with American Airlines ...

I have never in 40 years of traveling around the world, had such a horrible experience with an airline. The boarding passes that printed did not match my reservation and record lo...

I'm verry pissed at American Airlines, they called me 1.40min before the trip to cancell the flight when I already left passanger at JFK.The passenger did not speak good englis...

American airlines cancelled my 17 yr old daughters flight and left her at the airport by herself. they put her on stand by and at that time sent her luggage back to dallas on a fli...