American Airlines Complaints and Reviews

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American Airlines
Main address: P.O. Box 619612 MD 2400 75261-9612 DFW Airport TX
1-800-433-7300, , https://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations&eventName=customerRe
  • 230+8 mobile complaints
  • $130K claimed losses
  • $555 average
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  • Nov 25
  • Airlines
  • Honolulu, Hawaii
  • Connecting Flight
  • 7
  • REVIEW RATING 4/5

On 11/16 left Honolulu connecting in Dallas to Raleigh. When we arrived in Dallas at 5:20, I was to board connecting flight at 7:10 to Raleigh. Plane was there, started boarding then made us start getting off plane because it was cold and something was wrong with fuel. Waited hour and a half for another plane. Boarded and sat on plane at gate for 45 minutes and then we were told there was a... Read more

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  • Nov 21
  • Airlines
  • Charlotte, North Carolina
  • Flight Schedule
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

the american us air merger us a disaster. no cooperation or support from any personel. flight schedules arw a mess. too tighght. if you want to fly safely ...avoid both of them Read more

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  • Nov 20
  • Airlines
  • Glendale, Arizona
  • Passenger Assistance
  • 17
  • REVIEW RATING 4/5

I called in needing assistance with an upcoming trip and rather than being helped I was called a liar! I was told by supervisor Claire pinchbeck that in order to receive assistance I would have to prove that I had been inconvenienced....what a joke?!? I can't even put into words how many times I have been left waiting for a connecting flight that was running late or had to physically run myself... Read more

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  • Nov 09
  • Airlines
  • Tempe, Arizona
  • Luggage
  • 2
  • 2
  • 22
  • REVIEW RATING 5/5

We were suppose to receive our baggage, but it never came to our location. Instead it went to another location in the Caribbean, plus is now still sitting in that other terminal, just sitting there. Not being put onto the next flight but just sitting there. If you take AA Airlines, never let them put you luggage underneath because AA has dishonest agents and CEO's and baggage handlers. They are... Read more

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  • Nov 04
  • Airlines
  • Aisle Seat
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

I hadn't flown American since my last horrible experience eight years ago, but decided to give them another chance. What a mistake that was. I checked in online and selected an aisle seat, which i had already requested. I printed my boarding pass with the seat. When I got to the airport, they had sold my seat for extra money to someone else and moved me to a middle seat. I actually had TWO... Read more

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  • Nov 02
  • Airlines
  • Charlotte, North Carolina
  • Flight Change
  • 17
  • REVIEW RATING 4/5

On 10-6-2014, I purchased a flight from CNF to CLT. Three days later, I changed the flight for the following week. AA charged me $624 to change the flight. They forgot to mention that they added another flight on another date that I did not want. I asked to send me an updated itinerary and they didn't. I called back then days later and they said there was a mistake on my itinerary but didm't say... Read more

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  • Nov 02
  • Airlines
  • Connecting Flight
  • 29
  • REVIEW RATING 4/5

AAdvantage #476VXL4 I was traveling from Phoenix to Dallas on October 25th flight #126 at 1:10 pm. I sat in seat 25F. When arriving in Dallas, a flight attendant proceeded to read details on connecting flights. My destination however was not mentioned. I hit the button for assistance. A lady flight attendant answered the called. However, instead of paying attention me, she answered the lady... Read more

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Pilot 1 hour late. 280 passengers have to be at airport 2 hours before flight but the pilot comes 1 hour late. Why should 280 people be inconvenienced? Flight AA 913, 1 Nov 2014. Add comment

  • Oct 21
  • Airlines
  • Dallas, Texas
  • Lost Baggage
  • 36
  • REVIEW RATING 4/5

Our Oct. 2 and Oct. 11, 2014 flights required that we fly both American Airlines and Iberian Airlines, an American Airlines partner, from Madrid to Morocco. I mention this because between the two airlines they lost our luggage. So we had no luggage or change of clothes for our entire trip, and now we are home and we still don't have our luggage. How does this happen? It is all computerized, so... Read more

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  • Oct 20
  • Airlines
  • Rapid City, South Dakota
  • Connecting Flight Change
  • 1
  • 1
  • 39
  • REVIEW RATING 5/5

Was in Rapid City, SD and had to fly home for an emergency to Williamsport, PA on Aug. 9, 2014. My original ticket was to go from SD to Dallas, to Phil to Williamsport. Fog delayed all flights (out of airlines control) so I tried to work with AA agent to change connecting flights as I knew I would miss them and they refused. That was the beginning. Once in Dallas, I was sent 4x across the... Read more

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