| American Airlines Reviews | |
 Jeffycool |
American Airlines uninterested in stolen jewelry
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
On a recent American Airlines flight, my wife's $250 watch was stolen from her checked luggage. We reported it to AAs online customer support line, and received a prompt canned rep...
#317460
May 09, 2012
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25
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 Anonymous |
American Airlines
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I am a senior citizen with a disability requring wheel chair assistence. On 5/5/2012 I was at the ticket counter in St. Louis M.O. the agent that assisted me was very and I felt h...
#316873
May 06, 2012
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38
|
 Anonymous |
American Airlines SDQ trip
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I fly from 20 years ago and now from June and October 2011 I used to purchase the ticket reservation on Flight 1749 and Flight 1752 to Santo Domingo on a Boeing 767-300 airplane, a...
#312522
Apr 16, 2012
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112
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|
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 Shell323 |
American Airlines baggage fees negate buying a ticket!
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I understand that many different airlines have baggage fees, and airlines like Southwest make a killing off of promoting this obvious money trap. I am however disgusted right now b...
#310616
Apr 07, 2012
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182
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 Million ... |
American Airlines screws Loyal Million Miler
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
After more than a dozen years as a Platinum member I dropped to Gold last year after AA cancelled many flights out of Tampa - I was offered to purchase an upgrade in status for $55...
#310382
Apr 06, 2012
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174
|
 Lorenz5 |
American Airlines neglected to pay Alaska Airlines, we had to repay again
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
Don't fly American Airlines!!! They will cause you nothing but problems and will not take responsiblity for it! American Airlines cancelled a flight a few weeks bef...
#304511
Mar 13, 2012
|
272
|
 Anonymous |
American Airlines - Refused to issue boarding pass
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
My husband and I booked 2 business class seats on American Airlines flight 1345, JFK to San Juan. We also reserved a ticket for our dog, in the cabin. AA pet policy clearly states ...
#301102
Feb 29, 2012
|
375
|
 Anonymous |
American Airlines - So for another 75.00
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
So my company booked me on the 8 pm flight from DFW to Dayton... My last meeting of the day was cancelled and I was just going to make the 2 pm flight. So I get checked in and the ...
#301093
Feb 29, 2012
|
320
|
 Anonymous |
American Airlines - Unethical / illegal practices at gates
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
Second time AA has jammed unauthorized baggage fees FOR CARRY-ON LUGGAGE at the gate at Dulles. Guy next to me had the same carry on travel size - they let him through no problem....
#298421
Feb 19, 2012
|
434
|
 Anonymous |
American Airlines - Wheel Chair disability
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
We meaning my husband and our family many times during this last year, This last trip to Miami Florida after booking 29 flights to and from Austria last two months, W wait 45 minut...
#294900
Feb 06, 2012
|
322
|
 Tonytt |
American Airlines - Best way to ruin a vacation fly AA
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
Last spring on our way to FL for vacation AA over booked a flight and we were bounced causing us to stay in NY over night. It was a small inconvience since we were metting up with ...
#294455
Feb 04, 2012
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336
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 Carrie D... |
American Airlines - Courtney DFW AA Nighmare
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I am writing to register a complaint against Courtney, a male, African American supervisor in the Dallas/Ft Worth terminal location. This employee should be removed from future int...
#294284
Feb 03, 2012
|
321
|
 Dan65 |
American Airlines ripping off Aadvantage points
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
AAdvantage has a shopping network that allows members to purchase from businesses and add to their travel points. The first time I tried it I had to call AA and request my points....
#294019
Feb 02, 2012
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275
|
 Courtney... |
American Airlines - Protest $25 Phone Booking Fee
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I called American Airlines because I was unable to use their site to book due to their technical issue. The rep on the phone said I would have to pay $25 to book by phone even if t...
#293978
Feb 02, 2012
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1860
|
 Anonymous |
American Airlines - Redeem miles
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I'd redeemed miles with american airlines and then I cancel my trip shortly thereafter. I wanted to stop the withdrawal of miles. American airlines advised me I had to pay $150.00...
#285153
Dec 30, 2011
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432
|
 Biker |
American Airlines refused refund after rules were changed
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I bought a round trip ELP-LGA ticket and a couple of days later TSA changed the rules with cancer causing scanning and groping my privates. I told American Airlines that the rules ...
#284041
Dec 26, 2011
|
401
|
 Barking |
American Airlines are awful
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
Thanks to American Airlines my husband and I missed the first 3 nights of our cruise. My husband was meant to fly from Nassau, Bahamas to Miami on Sat 3rd Dec where i was meeting ...
#281512
Dec 14, 2011
|
337
|
 810noelle |
American Airlines -steals stuff from your luggage
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I was booked on a flight from Dallas to NYC. I arrived at LaGuardia and my bag didn't. I was patient and 24 hours later, my bag arrives, totally rummaged through and with my coat a...
#278934
Dec 02, 2011
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413
|
 Patrick61 |
American Airlines Customer Service Fails
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
We transferred a pet from Mexico City to Portland Oregon. In order to purchase the cargo fee for the pet we provided the AA agent our credit card. They ran the card and after appro...
#274972
Nov 14, 2011
|
203
|
 1escaped... |
American Airlines has the worst customer service ever
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
Booked a ticket with American Airlines weeks in advance and even though there were available seats showing fr the return leg of my trip, when I clicked on one it said, can't assign...
#274183
Nov 10, 2011
|
348
|
 Dblake66 |
American Airlines , Systematic failure at all levels!
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
The flight reservations for this trip were made for a family vacation to St. Croix. My original flight brought my wife and I from San Francisco to Miami and then on to St. Croix. U...
#273860
Nov 09, 2011
|
257
|
 Oldualer |
American Airlines - American doesn't let death change policies
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I bought 2 tickets on Feb.1, 2011 for travel on Oct.28,2011. On Oct. 6,2011 my mother-in-law became so ill that we can't make our trip as scheduled. I called American to change dat...
#268534
Oct 16, 2011
|
335
|
 Anonymous |
American Airlines ; how could you be so bad?
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I am a 52 yr old female who flies approx once every 3 mo. I work for a large healthcare system in the DC area. I can't recall an experience that has angered me as much as the ...
#267770
Oct 12, 2011
|
436
|
 Bokaye |
American Airlines - Never issued a credit for a cancelled international flight
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
American Airlines never issued a credit for a cancelled international flight. They robbed me of $1100 dollars! Their refund department doesn't even answer faxes and you cannot lea...
#267457
Oct 11, 2011
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381
|
 Jackiema... |
American Airlines - Trip to costa rica , AA had delayed flights coming and going ,agents & flight attendants unhelpfull.
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
I travelled last sept 25 th ,with a return on the 3 rd October . both flights ,on each of these dates ,both ways ,were delayed 2h ! Jepardizing my whole trip !15 other pax going to...
#266938
Oct 08, 2011
|
461
|
 Anonymous |
American Airlines crew discriminates hispanics!!!!!
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
My experience at American Airlines was just horrible. One of the attendants, pretended not to understand a word I said, mind you I was speaking in English.
One of t...
#260008
Sep 05, 2011
|
278
|
 Anonymous |
American Airlines -indifferent
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
Five months ago American Airlines lost my luggage on a direct flight. After dozens of phone calls, hundreds of faxed. emailed and mailed supporting documents....I only received app...
#258574
Aug 29, 2011
|
294
|
 Watchman... |
American Airlines - My wife and I are allegic to cats
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
Last flight to Reno Nv on july 30th my wife and I got seats next to woman with a cat that was under the seat. Both my wife and I are allegic to cats and we had to ride for 3 hours ...
#257169
Aug 22, 2011
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290
|
 Professo... |
American Airlines - Pissed New Orleans Jazz Musician
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
Dear American Airlines,
My name is James Martin. I am a jazz musician from New Orleans. Recently, I was hired to perform a festival in the French Caribbean Island of Marti...
#254112
Aug 08, 2011
|
355
|
 Meurio |
American Airlines - Being told to SHUT UP! by American Airline Check in
5.0
P.O. Box 619612 MD 2400 DFW AirportTX75261-9612
1-800-433-7300
http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRelations.html&selecte
After bouncing from counter to counter trying to get assistance to get a gate pass to accompany a minor to the gate was directed to "special assistance". When got there lady kept m...
#249372
Jul 16, 2011
|
539
|
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