American Airlines Complaints and Reviews

Had an experience with American Airlines?   Submit review ›
American Airlines
Main address: P.O. Box 619612 MD 2400 75261-9612 DFW Airport TX
1-800-433-7300, , https://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations&eventName=customerRe
  • 223+7 mobile complaints
  • $130K claimed losses
  • $549 average
Had an experience with American Airlines?
Submit review › Submit review ›

     

  • Oct 21
  • Airlines
  • Dallas, Texas
  • Lost Baggage
  • 10

Our Oct. 2 and Oct. 11, 2014 flights required that we fly both American Airlines and Iberian Airlines, an American Airlines partner, from Madrid to Morocco. I mention this because between the two airlines they lost our luggage. So we had no luggage or change of clothes for our entire trip, and now we are home and we still don't have our luggage. How does this happen? It is all computerized, so... Read more

Was this review helpful? 0 0

     

  • Oct 20
  • Airlines
  • Rapid City, South Dakota
  • Connecting Flight Change
  • 12

Was in Rapid City, SD and had to fly home for an emergency to Williamsport, PA on Aug. 9, 2014. My original ticket was to go from SD to Dallas, to Phil to Williamsport. Fog delayed all flights (out of airlines control) so I tried to work with AA agent to change connecting flights as I knew I would miss them and they refused. That was the beginning. Once in Dallas, I was sent 4x across the... Read more

Was this review helpful? 0 0

     

  • Oct 16
  • Airlines
  • Boston, Massachusetts
  • Seat Availability
  • 17

I purchased a ticket on american airlines. When I tried to check in there were no seats available so i could not check in. I called the airline and was told that i could not checkin and had to come to the airport very early. I asked to speak to a supervisor and spoke to Shea Gaskins in NC who told me there were seats available but i could not have one because they were holding them for elite... Read more

Was this review helpful? 0 0

Had 1:55 flight. American Airlines changed the gate at the last minute and didn't give passengers a chance to get to flight. Got to gate at 1:50 and plane had already left. Had to wait four hours for next flight. Horrible service!!! Add comment

     

  • Oct 14
  • Airlines
  • Shreveport, Louisiana
  • Cancelled Flight
  • 15

Booked a trip from Shreveport, La. To Cancun thru Dallas. Scheduled for 6am flight from Shreveport to Dallas, the leave Dallas for cancun at 7:40 am. American Airlines called at 11:40 pm the night before we were to depart, and stated the flight from Shreveport was delayed and they were going to reschedule us for an afternoon flight a day later. When we declined this, a lady came on to assist,... Read more

Was this review helpful? 0 0

     

  • Oct 12
  • Airlines
  • Rude Stewardess
  • 11

I took Amercan airlines from Dallas to Japan, that was 17 hrs trip. I was asking for a coffee. The stward gave me a coffee. Then i asked for a creamer or milk and sugar , he told me next time i ask for a coffee t tell him what else do i want so he won't be coming back and forth. The milk was justvright in front of him it was not difficult to do that , he did not even give me sugar he just ignored... Read more

Was this review helpful? 0 0

American eagle hobby airpot The hateful hateful *** on gate 26 at 10-11-14 at 7 pm should be fired!! Add comment

American eagle at hobby has the rudest employes ever to their most loyal passengers. Those are the kind of thingsmake u go out of business Add comment

     

  • Oct 09
  • Airlines
  • Dallas, Texas
  • Cancelled Flight
  • 21

On a return flight home to Albuq. flight was cancelled from Dallas to Albuq. Scheduled flight was for 3:50 and the airlines kept us hanging until midnight when they finally cancelled the flight. I was offered a standby several days later. Really? I waited in line several hours for a car rental. Finally at 3:30 in the am I got a car. Never been to Dallas wandered around Dallas until I found a... Read more

Was this review helpful? 0 0

     

  • Oct 03
  • Airlines
  • Dallas, Texas
  • Low Fare Guarantee
  • 40

I'm an Executive Platinum (highest tier) with American Airlines. I recently purchased a RT ticket from DFW to BWI, departing 11/04/14. While booking my December travel today, I noticed the fare I paid for the DFW to BWI trip was significantly less expensive (20% reduction). I called the Executive Platinum desk to inquiry about a refund. They told me they did have a low fare guarantee but in order... Read more

Was this review helpful? 0 0
 
×
You are reading about American Airlines.
Filing a new complaint about
×