1.7
  • Rude attendant2 votes
  • Customer relations2 votes
  • Lack of Options1 votes
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  • Dec 14
  • Airlines
  • Grapevine, Texas
  • Flight
  • 25
  • REVIEW RATING 4/5

I'm a platinum advantage member. I booked a RT flight and am holding the confirmation. 5 hours before return flight to *** I get an IVR saying I have been moved to an earlier flight that will depart in 2 hours. I race to the airport an en route call to ask why I was bumped off my original flight. Nobody knows. But - they charge me $75 to get back on my original flight! Then they charge me for... Read more

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  • Dec 08
  • Airlines
  • Barcelona, Catalonia
  • Air Miles
  • 26
  • REVIEW RATING 4/5

Last October, I took a return Business Class flight from Barcelona to San Francisco. When collecting my boarding pass from the Barcelona ticket agent, an American Airlines supervisor approached me and asked if I would be interested in swapping my arrangement (BCN to JFK to SFO) for a British Airways route (BCN to LHR to SFO). "Better equipment," she said, "and you arrive in SFO an hour earlier."... Read more

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  • Dec 05
  • Airlines
  • Marysville, California
  • Return Flight
  • 19
  • REVIEW RATING 4/5

As of right now, my elderly, disabled and non-English speaking parents are still stuck in Chicago in route to Fresno, Ca. They showed up yesterday to the airport as scheduled to be told that their returning home flights were canceled and had no reservations since they missed their flight from Chicago to Wausau, WI on 11/23/14, which was not even my parents fault when AA decided they were not... Read more

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During the 1st flight connection we were told the same carry on bags we checked in Detroit were to big in Phoenix. We we required to check the at the gate and to our surprised they did not arrive at our final destination. This is day 2 with no trace of our bags. I've lost all faith in American Airlines or should I say "The New American" Add comment

  • Dec 03
  • Airlines
  • Bag Fee
  • 17
  • REVIEW RATING 3/5

Today I spent all day talking to reservation staff, including supervisors at 1-800-433-7300 and at LAX airport, trying to pay for a homeless kid's bag. I could not pay on-line, by phone or at the ticket counter at LAX with my credit card. I finally got a supervisor to "pre-pay" the bag and charge me a $100 fee, plus bag fee, to do so. Total $125. The insensitivity and unwillingness to let me... Read more

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How can a flight arrive 30 minutes late from CLE to ORD and have a gate occupied for another 35 minutes. A little internal communication at AA please... Makes no sense. Add comment

  • Nov 29
  • Airlines
  • Solon, Ohio
  • Valet Luggage
  • 1
  • 1
  • 183
  • REVIEW RATING 5/5
American Airlines - Damaged valet luggage
1 of 2

On November 19, 2014 I took an American Airlines fly #2986 from Chicago(ORD) to Detroit (DTW) at 4:20pm. My carry-on luggage has been taken as a valet luggage and it has been damaged .One corner of the luggage has been riped off. (photo attached)I went to AA luggage office and they told me that AA do not cover damages on carry-on baggage. The luggage was in perfect condition. If you take a... Read more

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  • Nov 25
  • Airlines
  • Honolulu, Hawaii
  • Connecting Flight
  • 28
  • REVIEW RATING 4/5

On 11/16 left Honolulu connecting in Dallas to Raleigh. When we arrived in Dallas at 5:20, I was to board connecting flight at 7:10 to Raleigh. Plane was there, started boarding then made us start getting off plane because it was cold and something was wrong with fuel. Waited hour and a half for another plane. Boarded and sat on plane at gate for 45 minutes and then we were told there was a... Read more

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  • Nov 21
  • Airlines
  • Charlotte, North Carolina
  • Flight Schedule
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

the american us air merger us a disaster. no cooperation or support from any personel. flight schedules arw a mess. too tighght. if you want to fly safely ...avoid both of them Read more

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  • Nov 20
  • Airlines
  • Glendale, Arizona
  • Passenger Assistance
  • 33
  • REVIEW RATING 4/5

I called in needing assistance with an upcoming trip and rather than being helped I was called a liar! I was told by supervisor Claire pinchbeck that in order to receive assistance I would have to prove that I had been inconvenienced....what a joke?!? I can't even put into words how many times I have been left waiting for a connecting flight that was running late or had to physically run myself... Read more

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