American Airlines Complaints and Reviews

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  • Customers like
    • Coke1
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  • Customers don't like
    • Poor customer service16
    • Customer relations14
    • Delay after delay8

You American Airlines flight attendants are nasty, lazy, ignorant, racist, and self-centre. Add comment

No explanation for delayed departure (1 hour late), missed connection (at gate right at departure time and they would not let me board). No apologies. No recourse. You, as the passenger, are ***. Add comment

  • Aug 22
  • Airlines
  • Troutville, Virginia
  • American Airlines Flight Check-In
  • 11
  • REVIEW RATING 4/5

Had a bad experience in small airport of Rapid City SD. Got to desk to get boarding pass. Already had checked in online. No baggage just carry on. No one at desk. Security at gate told me person who covers desk was loading luggage on plane. I tried kiosk and got message couldn't get boarding pass from it because attendant not at desk!? Security told me I'd have to wait until guy finished loading... Read more

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  • Aug 21
  • Airlines
  • Cincinnati, Ohio
  • American Airlines Flight
  • 8
  • REVIEW RATING 4/5

Last time I flew American, my first flight was late, the woman at the kiosk told me I had "better run". 2 minutes was not long enough to traverse LAX, so I missed my flight, then stood in line for over an hour and a half to get my luggage back (I caught a car ride home). Here I am again. Stranded in Cincinnati - from what I am told, the guy at the ticket counter could not get me on the earlier... Read more

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  • Aug 21
  • Airlines
  • Kharkiv, Kharkiv
  • American Airlines Flight
  • 12
  • REVIEW RATING 4/5

RIGHT WE GO ON HOLIDAY AND GET DELAYED WHICH MADE US MISS CONNECTING FLIGHTS CREW MEMBER GOT SICK! SO THE NEXT MORNING WE PROCEED ON OUR JOURNEY. BUT ON THE RETURN AT THE END OF THIS WE GET DELAYED AGAIN AND MISSED A CONNECTION MISSING LUGGAGE.WE WAS TOLD THAT WE WOULDN'T GET ACCOMMODATION OF FOOD BUT WE MANAGED TO GET A LATER FLIGHT THAT EVENING TO ANOTHER AIRPORT. NOT THE ORIGIONAL... Read more

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  • Aug 18
  • Airlines
  • Sioux Falls, South Dakota
  • 15
  • REVIEW RATING 4/5

Canceled flight in Sioux Falls going to Dallas because one of their planes broke. Booked me on next flight to Dallas where upon arriving sat on runway almost an hour because still had a plane at the gate we were supposed to be at causing me to miss connected flight. Incredibly rude lady instead of being caring said she will see if she could fit me on next flight, but wouldn't confirm a booking.... Read more

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They call it misplaced. I say lost in transit. Bag just arrived after two weeks "misplaced" in Chicago and I payed the baggage fee for that. Just another unhappy day with the late, looking for a part "American Airlines". Add comment

  • Aug 17
  • Airlines
  • Miami, Florida
  • 14
  • REVIEW RATING 3/5

I was scheduled to fly out from Miami to Pensacola to see my son that is in the Marine Military base. My ticket which I still have as proof stated boarding time 5:15PM gate D60. This flight boarded at 4:15pm causing me to miss my flight. I went to guest services and was put on standby instead of giving me a seat knowing I was visiting my son for military reasons. There was no compassion or help... Read more

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  • Aug 16
  • Airlines
  • Windermere, Florida
  • American Airlines Domestic Flight
  • 10
  • REVIEW RATING 5/5

Both of my daughters recently flew on American on separate trips and had connecting flights. Both of them had their luggage "misplaced" for 5 days for one and we are now going on 2 days for the other (and that is just coming from Miami to Orlando, Florida). The worst thing is that they don't even know where it is when you call nor can they give you an estimate as to when it will show up. The... Read more

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Flight was supposed to leave at 4.50 PM from Chicago to O'Hare. It's now 8.15 PM and e have not had an update in nearly three hours! Nothing. The board says "now boarding" as it has some 4.10 PM. #horriblecistomerservice Add comment

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