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1.6 Based on 126 reviews
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  • Customers like
    • Finally getting home 7
    • Worst 2
    • Worse customer service at any level 1
  • Customers don't like
    • Poor customer service 25
    • Customer relations 23
    • Delay after delay 12

Terrible terrible customer service. Everyone is extremely rude, and have a hard time understanding when customers are frustrated and then the employees dont care and dont know how to react to upset customers. They hate their jobs and so they make their customers miserable. Add comment

One of the flight attendentS working coach on the May 20 AA flight 2254 was so rude, instead of speaking to passengers she proceeded to push them out if the way with a hand held cart she was using to serve drinks. Will actively avoid this airline. That behavior is terrible. Add comment

On the very early morning (4:45)of May 17 we had scheduled a seat on a van from the Wyndham Riverfront Little Rock to the airport for a 6am departure to Atlanta. Your crew was scheduled on the same van and they were leaving at 6am also to Charlotte. Thee men showed up but the female did not. After they called and called she came about 1/2 hour late. (6:15) She was laughing that she over slept and never apologized or spoke to us. She seemed... Read more

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This is the second time at Boston Logan Airport Check in Counter in the morning today - Priority lane (2 staff), Online Checked-In/Baggage Drop (1 staff) and Regular Check-in (1 staff). There is no Customer at the Priority Lane to be served, a Big Line for Baggage Drop and a Big Line at Regular Check. The two staff at Priority Check (no one to serve) are busy doing NOTHING (arranging paper, cleaning desk, etc.) while the folks at the Line in... Read more

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After booking our June vacation, AA changed the date we return home resulting in unnecessary additional expenses: an overnight stay, meals, airport parking, dog boarding, and lost wages for this unexpected turn-of-events. We filed a complaint with the DOT who turned it back to AA. As might be expected, AA is refusing to provide us any compensation for something beyond our control. American Airlines is a lousy airline and if we had any other... Read more

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WORST travel experience ever!!!! I was on a stop over from Vancouver to LA enroute to Montego Bay Jamaica, American Airlines cancelled my itinerary and had me stranded in LA as they said i never boarded the flight from Vancouver. After much struggle and rude customer service my itinerary was re engaged and I was able to get on my flight to Montego bay. The flight there, there was an air conditioning problem, we all were freezing, our luggage was... Read more

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I was discriminated against and subjected to a rude ticket agent named S. Fisher at the first class American Airlines ticket counter at Houston George Bush Airport on Wednesday, May 4, 2016 at 6:14 a.m. Ms. Fisher took it upon herself to personally cause me to miss my first class flight, treat me in a dismissive manner and failed to provide services normally provided at the ticket counter. It is my opinion and experience that this woman should... Read more

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I had a round trip flt booked and paid in full. I was not able to make the first leg and had to reroute, only to find out that AA had canceled my return trip. When I called to see why they advised that I would have to pay $200 rebooking fee to rebook the same flt they cancelled on me. I will NEVER give the HORRIBLE company one dollar of my money. With policies like this it wont be long until bankruptcy again Read more

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Resolved

WORST EXPERIENCE WITH CUSTOMER SERVICE EVER!!! We were on Flight 750 from Philadelphia to Brussels on May 15th. American Airlines cancelled the flight without notifying us. My husband purchased his ticket and paid for a preferred seat. I was using advantage miles. Because of my using advantage miles I could only be routed through Madrid not London where we would have arrived at 11:00am instead of 2:35 Pm when originally we were to arrive at... Read more

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AA is getting worse and worse. The main problem: POOR CUSTOMER SERVICE at every level, if you complain, they will send useless miles. Be careful with a AA rep in the Miami airport called Lucy, not only doesnt care, she heats customers Add comment

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